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  Reply # 1410647 21-Oct-2015 19:13
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UHD:
dafman:
UHD: "...we assumed our roof was a cheap iron product with an inferior paint finish." This isn't NZ Steel's fault and if the paint loss was that serious it should have been sorted out years ago. As soon as you moved in, really. Home maintenance is no joke. It is certainly unfortunate that this has happened and also falls just outside of the warranty but you need to acknowledge your maintenance failure and move on IMO.


I think maintenance failure is a bit harsh. We've previously had the roof checked for leaks, replaced loose nails etc. At the time we were advised that there was no urgency for immediate painting as the iron was in ok condition, it's just the paint finish that was failing - which I am now taking care of. As I said in my opening post, it was only during the pre-paint inspection by our roofer that we learned it was Colorsteel.



Several years of paint missing on bare steel? That is a maintenance failure no matter what anyone says. You wouldn't do the same thing for weather boards or your car, I would hope. The issue is compounded by the fact that you live near the sea and should therefore be even more vigilant.

Trying to put NZ Steel on blast through social media is pretty pathetic given the years of time you had to sort the issue out within the warranty period. All I see is someone who hasn't taken the time to properly maintain their property and a company rightfully refusing to correct an issue at their cost.


I guess we will have to agree to disagree on this one (-;

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  Reply # 1410717 21-Oct-2015 20:59
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pbgben: May I suggest getting arial photographs of your roof from previous years and use those. You can them provide evidence that the paint failed before the warranty expired.

PM me the address and Ill see what I can find for you.



As expected, the imagery of NZ is not the best (Thanks google :/) But I think the roof looks bad in 2009...

The address is less than 300m from the coastline, however, the 2009 image shows that the northern part of the roof to be be worse, when the coastal winds will come from the south.





 

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  Reply # 1410742 21-Oct-2015 22:12
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Are you in Auckland? The council map viewer has better imagery

 

http://maps.aucklandcouncil.govt.nz/aucklandcouncilviewer/

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  Reply # 1410812 22-Oct-2015 08:29
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tchart: Are you in Auckland? The council map viewer has better imagery

http://maps.aucklandcouncil.govt.nz/aucklandcouncilviewer/

Out of curiosity I had a look. The images are incredibly good, for sure. Perhaps they were taken by something closer than a satellite!

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  Reply # 1410859 22-Oct-2015 09:30
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linw:
tchart: Are you in Auckland? The council map viewer has better imagery

http://maps.aucklandcouncil.govt.nz/aucklandcouncilviewer/

Out of curiosity I had a look. The images are incredibly good, for sure. Perhaps they were taken by something closer than a satellite!

The close in ones on Google aren't taken by satellite either.

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  Reply # 1410995 22-Oct-2015 11:37
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I often wonder just how usefull a 10year or a 15year warranty really is.

Will you get full replacement at year 14 , or just some prop rata minor compensation
Will the company be doing everything to wriggle out of the warranty, siting clauses in the fine print & demanding proof of purchase
If its a nantionwide issue, will they not want to honor warranties just because of the huge cost involved ?




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  Reply # 1411020 22-Oct-2015 11:57
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1101: I often wonder just how usefull a 10year or a 15year warranty really is.

Will you get full replacement at year 14 , or just some prop rata minor compensation
Will the company be doing everything to wriggle out of the warranty, siting clauses in the fine print & demanding proof of purchase
If its a nantionwide issue, will they not want to honor warranties just because of the huge cost involved ?



In the case of NZ Steel = up to 15 years is a full repaint.

15 years plus one day = nothing. Even in the case of demonstrable faulty product that failed well within warranty period.

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  Reply # 1412884 23-Oct-2015 15:35
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I have a NZ steel Zinclaume permanent green roof that cracked up in the corrugations and peeled.  In Blenheim well away from sea, but low rainfall 700mm per year.
Couldn't grasp way the roof looked dirty and eventually clicked that the was flaking.  One it started it deteriorated quicker, and I did something about it just within warranty. 
After I signed away any further claim, It was blasted, wire brushed, treated, primed, painted.

Would have to consider a lighter colour next time if re painting.  Had same green roller doors on garage, and was getting too hot.  I painted the doors Titania same as cladding (white tone with some green) .

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  Reply # 1412895 23-Oct-2015 16:05
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mattwnz: We have had colorsteel, 'Sandstone grey' on a roof since 2005, and it is almost as good as new, and I would specify colorsteel again..


I was reading this thread with dread as our rental property is having its roof replaced as we speak, with, you guessed it, colorsteel. We have gone for Sandstone Grey colour too, so that may be a glimmer of hope.....

In saying that, in doing research before getting the roof replaced I put the pre-coated long run down to just not having to paint the roof after it is installed. If you paint an iron roof I'd normally factor in repainting it every 10 years or so. So with the new colorsteel roof I'm thinking probably the same thing, regardless of what the warranty is. If it lasts for 15 years before needing repainting, bonus for me!!

I see now on NZ Steel's web site the Colorsteel Endura in a Moderate ISO category has an 18 year paint (paint!) warranty, compared to 15 for Severe ISO category.

Edit: changed word to thread instead of post.

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