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Topic # 192190 1-Mar-2016 12:11
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My 18V Ozito multi tool is now faulty and only works intermittently - it stops and starts all the time. Have receipt and still within warranty period.

 


Went to Bunnings today but they can't repair or replace as no longer stocked. The manager asked me what I wanted to do.

 

I paid $180.00 for a drill and multi-tool companion set. The drill still works fine.

 


What are my options here? I don't want the Ozito 12V multitool, nor the corded model.

 

Can I ask for a full (or partial refund) as they can't replace the model I bought?


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  Reply # 1502078 1-Mar-2016 12:15
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They should offer you a full refund.




Do whatever you want to do man.

  

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  Reply # 1502082 1-Mar-2016 12:19
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This is always the problem with this limited run imported stuff.

 

 

 

You got it on a good special.

 

It fails

 

They no longer offer it

 

You get a refund.

 

You can't afford anything else as you got it on special and now everything else is much more expensive.

 

 

 

A nicer outcome would be that they replace with a similar product, even if that's more expensive to them.


 
 
 
 


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  Reply # 1502084 1-Mar-2016 12:20
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Agreed.  Full refund and then you can do what you like with the cash.  See the Putting It Right section:  https://www.consumer.org.nz/articles/consumer-guarantees-act 





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  Reply # 1502085 1-Mar-2016 12:23
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Dynamic:

 

Agreed.  Full refund and then you can do what you like with the cash.  See the Putting It Right section:  https://www.consumer.org.nz/articles/consumer-guarantees-act 

 

 

 

 

Ok thanks for all the replies, so it's fine to not want the 12V model instead. And a full refund is what I should ask for - correct? Might they ask for me to return both the drill and the multitool?


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  Reply # 1502089 1-Mar-2016 12:26
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Dynamic:

 

Agreed.  Full refund and then you can do what you like with the cash.  See the Putting It Right section:  https://www.consumer.org.nz/articles/consumer-guarantees-act 

 

 

 

 

Agree, but it falls over if you can't buy another product for that price.

 

 

 

eg lawnmower on sale at $249

 

Fails and then lowest price lawnmower is $549


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  Reply # 1502090 1-Mar-2016 12:26
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Hatch:

 

Dynamic:

 

Agreed.  Full refund and then you can do what you like with the cash.  See the Putting It Right section:  https://www.consumer.org.nz/articles/consumer-guarantees-act 

 

 

 

 

Ok thanks for all the replies, so it's fine to not want the 12V model instead. And a full refund is what I should ask for - correct? Might they ask for me to return both the drill and the multitool?

 

 

 

 

If you want a full refund then expect to return everything, maybe you can negotiate a partial refund and you keep the multitool?

 

 


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  Reply # 1502091 1-Mar-2016 12:27
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Most cheap power tool aimed at the domestic market are designed to last about 30 hours

 

They simply rely on the fact that most tools are used 4-5 minutes at a time and therefore the tools should "last for years"

 

 

 

However if you are a heavy user, you can easily kill them in less than 12 months.

 

 

 

 

 

 


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  Reply # 1502096 1-Mar-2016 12:36
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sir1963:

 

Most cheap power tool aimed at the domestic market are designed to last about 30 hours

 

They simply rely on the fact that most tools are used 4-5 minutes at a time and therefore the tools should "last for years"

 

However if you are a heavy user, you can easily kill them in less than 12 months.

 

I've seen a tradesman's apprentice walk into my local Mitre 10 with a collection of dead cheap power tools and looking like they expected to have them replaced.  I did not see the outcome but would expect the answer to be no in that case (and rightly so - the tools are warrantied for home use because as someone else pointed out the cheap home tools are typically used for only minutes per year and are designed with that in mind).





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  Reply # 1502098 1-Mar-2016 12:43
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I'll have a chat to the manager again to see what we can agree on. Full refund is a bit unfair as I can still use the drill (and hope to keep it). However replacement 12V multitool is now 80% of what I paid for originally. Probably my options are - 50% refund or taking a 12V unit in lieu of replacement of original 18V unit.

 

If anyone has experience of replacements/refunds with Bunnings that would be appreciated.

 

BTW: I'm not a tradie and probably only used the multitool 10-20 hours max over the last two years. I've probably used the drill 50-100 hours and it has held up fine so far.


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  Reply # 1502110 1-Mar-2016 13:05
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Maybe negotiate an excellent discount on something you do want. But bear in mind refund is the only obligation

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  Reply # 1502115 1-Mar-2016 13:09
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Even worse than this case is when you have lost half of the "kit" and they want the whole lot back, and come up with absurd values of things that came in the kit to get out of refunding.

 

I am sure that is why all the cheap nasty tools come with the obnoxious blow molded case and selection of junk quality driver bits etc, since if you dont have those to return, then they try to make you take a partial refund.





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  Reply # 1502126 1-Mar-2016 13:42
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Hatch:

 

I'll have a chat to the manager again to see what we can agree on. Full refund is a bit unfair as I can still use the drill (and hope to keep it). However replacement 12V multitool is now 80% of what I paid for originally. Probably my options are - 50% refund or taking a 12V unit in lieu of replacement of original 18V unit.

 

If anyone has experience of replacements/refunds with Bunnings that would be appreciated.

 

BTW: I'm not a tradie and probably only used the multitool 10-20 hours max over the last two years. I've probably used the drill 50-100 hours and it has held up fine so far.

 

 

Sounds like you are being totally reasonable in this situation and having a discussion about a mutually acceptable solution.

 

Well done.


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  Reply # 1502132 1-Mar-2016 13:46
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You should ask them what they can offer you, rather than them asking you what you want to do. 


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  Reply # 1502133 1-Mar-2016 13:50
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gzt: Maybe negotiate an excellent discount on something you do want. But bear in mind refund is the only obligation

 

 

 

Is it though? I believe under the CGA, where the fault is substantial, then it is the customers right to chose either a replacement, repair or refund. It is only the retailers right to only offer a refund, if the fault is not substantial. But i comes down to interpretation as to what is a substantial fault. I am guessing if it can't be repaired, then it is substantial. 

Maybe there is an equivalent model under a different brand that it could be replaced with? When this sort of thing has happened to me in the past, they offered another model, that had the same original RRP on it.


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  Reply # 1502536 2-Mar-2016 00:49
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My father has amazing patients. He bought a cheap electric  chain saw from M10 and it broke down. M10 didn't have that model in stock anymore so upgraded him to a slightly more expensive model. The situation repeated a couple of more times and he eventually ended up with a reasonable model that didn't break down.


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