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BDFL - Memuneh
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  Reply # 1647276 7-Oct-2016 13:26
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Sorry if we are replying faster but you didn't mention in the reply that those were old screenshots so without context we don't know, right?







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  Reply # 1647279 7-Oct-2016 13:29
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Thats what I see online now.

 
 
 
 




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  Reply # 1647281 7-Oct-2016 13:30
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freitasm:

Sorry if we are replying faster but you didn't mention in the reply that those were old screenshots so without context we don't know, right?



No but the screenshots themselves clearly show march and april and its october now.

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  Reply # 1647289 7-Oct-2016 13:35
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freitasm:

I guess they are moving in batches because I also see $c/unit on the site. 



Per an email from them and my own experience, the change in the app only rolls over at the time of your next account review.

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  Reply # 1647308 7-Oct-2016 14:14
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Could be right on the batches, my account review was 4 October and I see the new pricing structure.

 

I understand that Powershop are trying to win some new customers by making it "easy" but the concept of "days" is pointless when the amount used on a day is erratic based on day of the week or which month.  I would like them to give us a "settings" that we can apply to our account for us to decide which to show, even flip between the two.

 

I've used the app feedback to make my comments known directly.

 

@freitasm - I added you because in the early days you were in touch with the people running the show and it would be good to get an explanation as to why they feel this is better.

 

 





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  Reply # 1647487 7-Oct-2016 21:33
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Received a reply from Powershop CEO... He's currently away and promised a longer explanation but started with this: "Basically, we've tried to simplify pricing based on lots of customer feedback and research."





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  Reply # 1647540 8-Oct-2016 00:12
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I see the new way too... ios10 and a Powershop 'TestFlight' user...

Click to see full size

Click to see full size

I too much prefer the older version :(



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  Reply # 1647683 8-Oct-2016 13:31
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Another new feature is scaling of power packs if you have multiple properties.
Compare my Dog Box #9 price with screenshot in post above mine.
My power is scaled up in price as I have 2 houses I'm paying power for.




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  Reply # 1647684 8-Oct-2016 13:33
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RmACK: Another problem I had is that all days prior to the current month now display a totally flat daily usage ie entire month usage has been averaged over the 30 or so days of that month. Hourly graphs still remain when you click the daily columns.


@RmACK I have the same issue. Each day graph is flat and so is cost/kWh usage as screenshot below:



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  Reply # 1647780 8-Oct-2016 19:32
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Mine still shows days accurately?

Do you have a smart meter? Did it show accurate use before?




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  Reply # 1647782 8-Oct-2016 19:51
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Yes mine varied even more dynamically than yours. Yes mine is smart meter. But your screenshot reminds me of another change in the update - kWh are now rounded to whole kWh, no decimal points now.

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  Reply # 1648481 10-Oct-2016 12:41
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Ever since Powershop started, this is the method they have intended to charge customers and over time they opened up things like the lab that showed you how they come up with the per unit price. However, by making it pre-paid as a per unit cost, they had to:

 

     

  1. Estimate daily usage to get the portion of the fixed daily charge to add to the power price
  2. Estimate the proportion of use between controlled/uncontrolled (for those who have separate meters)
  3. Have things like expiry dates on purchased power so you can't stock up on power and avoid the high winter prices
  4. By getting these estimates wrong, they could be undercharging customers to the costs that they face (sometimes overcharging!)

 

They've faced some issues with this. In particular, "Why does my power price go up when I use less power?". Using less power is considered a good thing, then there's a perception of a kick in the guts when you see your per unit charge increase (particularly for low usage households). Although this is true for any power company, it's not as apparent with others as if you use less power, your bill is lower which is expected and not broken down to per unit cost.

 

Now you just load money onto your account at a slight discount and they hide information such as your monetary balance (cause that makes it easier for the customer!!!!!), and give some nonsense 'cost' per day where you have no idea how many units of use they are accounting for. You pay much like any other power company except that Powershop charges a lot more for power during the winter months when most households use the most power (but less during summer when you use less power), and you actually prepay some/all of your power costs with the specials. 

 

 

 

Have to say the reasons for staying after the summer period aren't compelling!


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  Reply # 1648539 10-Oct-2016 14:03
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Agree with @crimson.  When I joined Powershop very early on, they wanted to be different to the other power companies.  In fact if I remember correctly their sales pitch was that firstly they don't charge line rental and that by buying the power in advance we would get preferential rates.  The closer you got to the month, the higher the price; I often bought all my power months in advance.

 

Over time, it was revealed that do charge line rental, but it is based on a calculation from predicted use and spread through the power packs I bought; at this point they provided the breakdown to show how the unit price was calculated and why my power pack price was different to most others - both compared with colleagues and following a long in-depth thread on here a couple of years ago about the revelation/change.

 

Lately I have been finding that the pre-pay packs are actually more expensive than the "buy now" packs and so it actually pays to buy on demand during the month you are consuming the power.  I have to admit the notifications and app are fantastic at facilitating this but it was certainly a shift in the way I bought power.

 

Now we are starting to see rounding on the consumption which presumably will affect the unique price based on my location, consumption and buying habits - hiding the price unit means I have no method of comparison at point of purchase with other providers or with other packs - which means it will be a number of months before I can collate enough information to determine whether this is still worthwhile.

 

As much as Powershop have been cheaper over the last number of years, the margin has been reducing and it is time for me to re-evaluate the effort over value.

 

I look forward to a reply from the CEO and won't jump ship without hearing their side of the story - by then I will have had time to collate consumption and cost for a comparison.

 

 





Procrastination eventually pays off.


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  Reply # 1648559 10-Oct-2016 14:45
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@crimson and @starblazer hit the nail on the head. I haven't bought a single future pack this year as they're a rip off these days. I resent the Briscoes effect where they claim I save $500+ per year on standard prices, yet when I last checked it was barely$100 cheaper than a competitor.
How can I buy power when I don't know how much I'm buying? Bizarre.

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