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Ljm



5 posts

Wannabe Geek


# 214264 4-May-2017 11:50

Has anyone used the Vivien Street Kitchen Studio branch for a brand new kitchen? Any problems?? In particular - Fiona Dalziel. 

 

 

 

Thanks. 


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2 posts

Wannabe Geek


  # 1780025 12-May-2017 10:24
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Don't.

 

I will message you directly.


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  # 1780050 12-May-2017 11:00
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Let me get some popcorn ready

Linux

 
 
 
 


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Wannabe Geek


  # 1780056 12-May-2017 11:06
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I welcome anyone to message me if they are considering dealing with Kitchen Studio.


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  # 1780059 12-May-2017 11:08
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You could be the local competition for all we know

Linux

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Uber Geek


  # 1780117 12-May-2017 12:06
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Two new users... one slagging off somebody... seems legit.


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Ultimate Geek


  # 1780119 12-May-2017 12:10
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Image result for i'm just here for the comments






Ljm



5 posts

Wannabe Geek


  # 1780147 12-May-2017 13:10

Linux: You could be the local competition for all we know

Linux

 

 

 

Sorry what do you mean?  I am just interested in people's experiences with this branch. I have heard both good and bad from people I know and wanted another opinion! 


 
 
 
 


2 posts

Wannabe Geek


# 1782494 15-May-2017 12:51
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Once paid we did not receive good service.  quality of a granite we paid nearly $5000 for is not as good as sample shown.  some cabinetry had to be cut before fitted. cabinetry door were fitted incorrectly. most disappointed that they give 10yrs warranties but will not attend to our requests to fix or adjust cabinetry and it's fixings less than year later.  sadly lets just say approx $25000 worth of investment I expected better delivery and after sale services.  


Ljm



5 posts

Wannabe Geek


  # 1785797 22-May-2017 09:52
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Thanks to all who replied. 

 

We expressed concern at how binding the contract was and the sales lady tried to assure us that it was "standard industry practice" to receive 100% payment up front. Um actually no, I had already done my homework by then and rung 3x other Wellington kitchen places only to hear that it is standard for a deposit, progress payment and then final amount AFTER installation. So yeah, her persistence was admirable but at the same time I think she was trying to just "secure a sale". 

 

I think we dodged a huge bullet here, so back to square one for us and finding another supplier. 


545 posts

Ultimate Geek


  # 1786046 22-May-2017 15:24
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(note: not affiliated with this company)

 

I had  good experience with Ace Laminates in Upper Hutt. The lady came out and designed the kitchen with us, and all the cabinetry was produced at their factory,  then installed. Decent size kitchen with laminate benchtop was about $11K installed. 

 

 


15029 posts

Uber Geek


  # 1786061 22-May-2017 15:44
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Ljm:

 

 

 

We expressed concern at how binding the contract was and the sales lady tried to assure us that it was "standard industry practice" to receive 100% payment up front.

 

 

 

 

I am getting quotes for another big ticket household item (Not a kitchen), which has to be constructed offsite, and I have found that some companies do seem to want full payment before you end up receiving the goods. So it doesn't seem to be uncommon.

 

Although in my case, they do want a deposit first, and then the rest prior to installing.  I would think that it would be more reasonable to pay the balance once installed, and you are happy with the job. This way you have leverage incase of any problems with the install that need fixing.  

 

However if you are not happy with a contract, you can either get them to amend the terms, or use another company (if there is another company).


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