What's reasonable - Dishwasher Fault

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#1954362 9-Feb-2018 14:02

networkn:

Is 2-3 Weeks really reasonable to repair an Appliance? I would be embarrassed if it took us 2-3 weeks to repair a computer in any but the most extreme circumstances. I would never leave the customer in a situation of being without one over the period either.

Write to Bosch you are rejecting the goods as not fit for purpose and give them 2 days notice to respond. If not, just go buy another one and lodge a DT case on them.

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You will find anything you want at MightyApe (affiliate link).

dafman

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#1954423 9-Feb-2018 15:51

I feel your pain, but you rejected the manufacturer's offer three years ago to take the machine back for fault assessment when the fault first appeared. From the manufacturer's perspective, you have been happy to use the machine for the last three years, therefore, you would have limited grounds for demanding a replacement over repair this far down the track. Anyway, whatever happens, good luck.

networkn

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#1954429 9-Feb-2018 16:02

dafman:

I feel your pain, but you rejected the manufacturer's offer three years ago to take the machine back for fault assessment when the fault first appeared. From the manufacturer's perspective, you have been happy to use the machine for the last three years, therefore, you would have limited grounds for demanding a replacement over repair this far down the track. Anyway, whatever happens, good luck.

I rejected it, as unreasonable for a 4 week old $3000 dishwasher to be away for potentially that long again without a loan machine.

We had an older and working dishwasher which we "upgraded" to this one. Had we of known, we simply wouldn't have bought the new one, or a different brand.

I believe Bosch make ok home appliances, the newer model reviews really well.

It's worth noting that this series of DW has a number of complaints on various websites for it's poor cleaning.

By comparison, we have a 12 year old $600 DW in our bach of a much less reputable brand which other than being noisier, cleans dishes perfectly.

mattwnz

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#1954440 9-Feb-2018 16:28

That is a heck of a lot for a dishwasher, so you would expect it to last longer than a cheapie, if used for normal household use. The CGA is also about the price you pay for the good according to consumer (although I think it should be based on the RRP)_ as if say you buy at a 50% discount, why should a machine that you have managed to get a discount on have less CGA coverage than the identical unit at a higher price. But that is beside the point. The consumer mag does also have suggested minimum lives of appliances. We have a bosch and it cleans fine, although the baskets are all rusting. We also have a F&P in the family weekender, and it cleans terribly and doesn't dry properly, but that was cheaper than the bosch. Next we will be buying a miele brand, as they have a good rep for reliability.

UHD

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#1955118 11-Feb-2018 10:35

I can't be the only one who thinks 4 weeks for appliance repair is reasonable, surely? Given the nature of the fault (intermittent) and the likelihood that Bosch will need to source appropriate parts from their warehouse probably in Germany or at least Australia.

I get that your dishwasher is a precious luxury to you but the time frames manufacturers quote are often maximum windows that they aim to fill all sorts of service within. You could find this repair ends up taking 1 week. Is it really the end of the world to wash your own dishes for 4 weeks?

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#1955924 12-Feb-2018 17:52

networkn:We are a young and very family so being without a dishwasher was untenable

What? A young and very?

My MIL had 8 kids, 1 cold tap, a copper and a 2 bdrm house, with long drop loo outside.

And you can't even wash a few dishes by hand with hot running water?

networkn

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#1955931 12-Feb-2018 18:15

My MIL had 8 kids, 1 cold tap, a copper and a 2 bdrm house, with long drop loo outside.

And you can't even wash a few dishes by hand with hot running water?

Bully for her. Did your MIL work 90+ hours a week? Did she pay $3000 for an appliance which has 4 faults?

Just because I *can* doesn't mean I want, nor should need to.

Someone obviously spoke to someone else at BSH, they are coming out this week with a loaner and have said they will have a diagnosis within 3 days and will advise a plan.

If the parts and repairs will take a long time they will look at the other options.

networkn

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#1962111 22-Feb-2018 10:24

BSH have agreed to replace as they can't fix the fault.

Interestingly, I am told by Bosch they will not provide a warranty with the new unit as the old warranty applies. They said they would always look after the customer and meeting their requirements under the CGA, but I am a little worried about that.

I did suggest a full refund might be a better idea then I can buy new and get a new warranty as that seems cleaner.

Seems odd they wouldn't just say, sure, brand new unit, replacement is 2 Years Warranty.

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#1962120 22-Feb-2018 10:35

networkn:

Interestingly, I am told by Bosch they will not provide a warranty with the new unit as the old warranty applies. They said they would always look after the customer and meeting their requirements under the CGA, but I am a little worried about that.

I think that's pretty standard that a replacement doesn't start the warranty period over again.

networkn

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#1962122 22-Feb-2018 10:36

MurrayM:

networkn:

Interestingly, I am told by Bosch they will not provide a warranty with the new unit as the old warranty applies. They said they would always look after the customer and meeting their requirements under the CGA, but I am a little worried about that.

I think that's pretty standard that a replacement doesn't start the warranty period over again.

Well, I'll just ask for a refund and buy the washer from a retailer then I guess. Seems a silly waste of everyone's time, but it's their call I guess.

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#1962142 22-Feb-2018 11:30

networkn:

BSH have agreed to replace as they can't fix the fault.

Interestingly, I am told by Bosch they will not provide a warranty with the new unit as the old warranty applies. They said they would always look after the customer and meeting their requirements under the CGA, but I am a little worried about that.

I did suggest a full refund might be a better idea then I can buy new and get a new warranty as that seems cleaner.

Seems odd they wouldn't just say, sure, brand new unit, replacement is 2 Years Warranty.

+1 for BSH. I think they have gone above and beyond in offering a replacement three years down the track.

sir1963

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#1962164 22-Feb-2018 12:00

surfisup1000:

nickb800:

but in my view it's getting a bit beyond CGA to require a loaner, it's more into the territory of extended warranties

Good question, I'd like to know the answer to this.

Consequential damages... does it apply to renting a replacement during repairs? It might, might not. The law does not really address this case so it may depend on your adjudicator.

Maybe this is purposefully left out, as each case is different. I can think of cases where it should and should not apply.

This is a tricky one. You can for example wash the dishes by hand, many (most?) families do this. Its an inconvenience rather than a necessity .

Where as a washing machine for clothes, especially if you have children is a necessity , so either a rental or costs for a Laundromat are reasonable.

It is reasonable for you to expect spares to be located in New Zealand.

Intermittent faults are a B*gr to find and fix, I have wasted many hundreds of hours of my life chasing down these faults.

And this is also why I buy F&P, parts are readily available.

Elpie

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#1962477 22-Feb-2018 20:47

sir1963:

And this is also why I buy F&P, parts are readily available.

That's one of the reasons I had bought F&P in the past UNTIL I had a six-year run-around with them over faulty dish drawers. My experience with F&P was very similar to the OP, except that I didn't delay when I first encountered a fault. Weeks went past between service guys saying they had ordered parts and the parts finally being installed. I assumed they were being delivered by true snail mail 😉

networkn

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#1965592 28-Feb-2018 10:26

Is it at the retailer/Manufacturers discretion that they refund or replace? Bosch have said if I want a refund they will consider it, but they would pro-rata the refund based on it's age.

Doesn't seem right to me. The retailer is insisting it's at THEIR sole discretion as to whether they offer me a replacement or refund. I thought it was actually my fault.

Given we have been dealing with this since September, I have zero confidence in the post sales service from Bosch, or their appliances, getting another one isn't likely to significantly improve the situation so why wouldn't they just refund me and let me be someone elses problem?

1cloud

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#1965608 28-Feb-2018 10:39

You want a loaner because you can’t live wi;trout a dishwasher? That sounds unreasonable.

.

we used disposable dishes,forks and bowls while reno the house.

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