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  Reply # 1954362 9-Feb-2018 14:02
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networkn:

 

Is 2-3 Weeks really reasonable to repair an Appliance? I would be embarrassed if it took us 2-3 weeks to repair a computer in any but the most extreme circumstances. I would never leave the customer in a situation of being without one over the period either. 

 

 

 

 

Write to Bosch you are rejecting the goods as not fit for purpose and give them 2 days notice to respond. If not, just go buy another one and lodge a DT case on them. 


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  Reply # 1954423 9-Feb-2018 15:51
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I feel your pain, but you rejected the manufacturer's offer three years ago to take the machine back for fault assessment when the fault first appeared. From the manufacturer's perspective, you have been happy to use the machine for the last three years, therefore, you would have limited grounds for demanding a replacement over repair this far down the track. Anyway, whatever happens, good luck.


 
 
 
 




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  Reply # 1954429 9-Feb-2018 16:02
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dafman:

 

I feel your pain, but you rejected the manufacturer's offer three years ago to take the machine back for fault assessment when the fault first appeared. From the manufacturer's perspective, you have been happy to use the machine for the last three years, therefore, you would have limited grounds for demanding a replacement over repair this far down the track. Anyway, whatever happens, good luck.

 

 

I rejected it, as unreasonable for a 4 week old $3000 dishwasher to be away for potentially that long again without a loan machine. 

 

We had an older and working dishwasher which we "upgraded" to this one. Had we of known, we simply wouldn't have bought the new one, or a different brand. 

 

I believe Bosch make ok home appliances, the newer model reviews really well. 

 

It's worth noting that this series of DW has a number of complaints on various websites for it's poor cleaning.

 

By comparison, we have a 12 year old $600 DW in our bach of a much less reputable brand which other than being noisier, cleans dishes perfectly.


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  Reply # 1954440 9-Feb-2018 16:28
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That is a heck of a lot for a dishwasher, so you would expect it to last longer than a cheapie, if used for normal household use. The CGA is also about the price you pay for the good according to consumer (although I think it should be based on the RRP)_ as if say you buy at a 50% discount, why should a machine that you have managed to get a discount on have less CGA coverage than the identical unit at a higher price. But that is beside the point. The consumer mag does also have suggested minimum lives of appliances. We have a bosch and it cleans fine, although the baskets are all rusting. We also have a F&P in the family weekender, and it cleans terribly and doesn't dry properly, but that was cheaper than the bosch. Next we will be buying a miele brand, as they have a good rep for reliability.


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  Reply # 1955118 11-Feb-2018 10:35
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I can't be the only one who thinks 4 weeks for appliance repair is reasonable, surely? Given the nature of the fault (intermittent) and the likelihood that Bosch will need to source appropriate parts from their warehouse probably in Germany or at least Australia.

 

I get that your dishwasher is a precious luxury to you but the time frames manufacturers quote are often maximum windows that they aim to fill all sorts of service within. You could find this repair ends up taking 1 week. Is it really the end of the world to wash your own dishes for 4 weeks?


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  Reply # 1955924 12-Feb-2018 17:52
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networkn:We are a young and very family so being without a dishwasher was untenable

 

 

 

 

 What? A  young and very?

 

 

 

 

 

My MIL had 8 kids, 1 cold tap, a copper and a 2 bdrm house, with long drop loo outside.

 

And you can't even wash a few dishes by hand with hot running water?




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  Reply # 1955931 12-Feb-2018 18:15
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My MIL had 8 kids, 1 cold tap, a copper and a 2 bdrm house, with long drop loo outside.

 

And you can't even wash a few dishes by hand with hot running water?

 

 

Bully for her. Did your MIL work 90+ hours a week? Did she pay $3000 for an appliance which has 4 faults?

 

Just because I *can* doesn't mean I want, nor should need to.

 

 

 

Someone obviously spoke to someone else at BSH, they are coming out this week with a loaner and have said they will have a diagnosis within 3 days and will advise a plan. 

 

If the parts and repairs will take a long time they will look at the other options. 

 

 


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