Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6


274 posts

Ultimate Geek


  #1995961 14-Apr-2018 11:22
Send private message

@Jase2985 lodged fault many times since Wednesday night using the app, never able to reach a real person on the phone even wait more than 45min. Never responsed by any mean from Vector. Feeling very helpless.

9795 posts

Uber Geek

Lifetime subscriber

  #1995969 14-Apr-2018 11:26
Send private message

just keep on the line,  you will get through and someone will get out to sort it out. they have said it could be till monday or tuesday before its all back to normal


 
 
 
 




274 posts

Ultimate Geek


  #1995970 14-Apr-2018 11:26
Send private message

@Dynamike 111 for police, fire or medical emergency. its not apperent to by a look. poles are standing still lines are not hanging loose. I dont know what to say to the receptionist unless its Vector person who may know what the low voltage mean.

9795 posts

Uber Geek

Lifetime subscriber

  #1995978 14-Apr-2018 11:31
Send private message

tell them exactly that you have low voltage, you have measured it as xyz


158 posts

Master Geek


  #1995988 14-Apr-2018 11:55
Send private message

I live in a rural area, and get the exact same fault several times every year. It’s caused by a branch or object touching a high voltage line feeding the transformer. That causes a fuse at the transformer to blow.

The fluctuating power is caused by induction from the lines that are still live at the transformer. It’s not a safety hazard to people.




274 posts

Ultimate Geek


  #1995990 14-Apr-2018 12:02
Send private message

@Dynamike thank you sharing your experience. What is frustrating is that Im getting mixed message that I believe all very truthful however the Vector is unreachable to clarify.

5997 posts

Uber Geek


  #1996001 14-Apr-2018 12:20
Send private message

Vector are releasing updates every few hours as to progress on repair work - details here

 

Contact details here phone and email.

 

It seems there are still many thousands of connections without power - they say they are receiving fault reports via the app, so yours has likely got through. Given the sheer number of issues, it's unlikely that they will be using resources to make individual contact with everyone who has reported a fault and more likely they are trying to get everything reconnected ASAP.


 
 
 
 


3367 posts

Uber Geek

Subscriber

  #1996003 14-Apr-2018 12:22
Send private message

Have you looked at the Vector outage map? It shows where outages have been identified and which ones are currently being worked on. Other than that it's like waiting for a lift, pushing the button repeatedly doesn't make it arrive any sooner.

1024 posts

Uber Geek


  #1996014 14-Apr-2018 12:49
Send private message

Vector have made it clear that their priority is to get the masses back on and then mop up smaller individual cases and sorting out hot water etc.

 

The latest vector outage map shows individual cases that they know about.

 

I realise this is hugely frustrating to you but there are also thousands of others in the same boat, there are only so many people in the vector call center and so many crews out fixing lines. I am sure Vector have bought in all the extra resources they can to get everyone back on as soon as they can.

 

I feel very sorry for the crews that have been out for the past 5 days, there has been some real awful weather and they have been up and down poles in high winds and heavy rain to get people back on.

 

While Vector may not have got back to you, they might have noted the fault if you have reported the fault with the app.

 

DO NOT call 111, it is not an emergency, it is an inconvenience.

 

Are you able to borrow a generator from someone to get some light and normality back?

 

PS run the generator outside or in a very well ventilated area.

 

John

 

 





I know enough to be dangerous


Devastation by stupidity
12455 posts

Uber Geek

Lifetime subscriber

  #1996018 14-Apr-2018 13:10
Send private message

Isn't the question whether this actually is dangerous or not, and the difficulty of getting information? Of course people have to be patient in a situation like this and I don't doubt Vector is going above and beyond to restore services in difficult conditions, but if something is potentially life-threatening, there should surely be a way of reporting it and getting an immediate response?

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


2523 posts

Uber Geek

Lifetime subscriber

  #1996031 14-Apr-2018 13:17
Send private message

michaelmurfy:

 

@Shin In my case it was - loss of neutral from the street. Somebody from the lines company came by and fixed it up and said how lucky I was to have turned it off.

 

The shocks were no joke but lucky for me I knew what it was pretty quickly that was causing it and I was not fully grounded (had shoes on both times). I never want to go through that again and looking at that article I am incredibly lucky. I've had some close calls with electricity but the rule of thumb is, if your electricity supply is dodgy then just don't risk it - turn it off at the main breaker where your meter is. Don't test this theory either - it hurt like hell... The shocks I got were off the fridge and off the kitchen tap in quick succession. Furthermore, I've even gone as far as to turn off things during powercuts except things protected by a UPS as it is amazing how dirty power is when it gets first switched on after a blackout. I've had electronics fried in the past.

 

We're not saying it is specifically the case with you but you're best to err on the side of caution here especially dealing with something with the potential to kill.

 

 

We had exactly the same thing as this and the OP. Wire broken off at the pole, and shock risk not completely mitigated by the house's earth connection. The lines company came out and fixed it pronto.

 

 




274 posts

Ultimate Geek


  #1996032 14-Apr-2018 13:17
Send private message

@SATTV thanks for the advice. i think the app not showing current outage correctly, my fault report never showed up as well. what i want from vector is just clarification that whether are there any danger in the area. I am getting mixed message from this forum as well as local electrician. i can wait patiently with a low voltage or no power at all as long as things get settled. all i want is a clarification of my situation. i have dig vector website however i cant find any information of low voltage issue. only able to found an article from north power that say it could be grid overloading.

1024 posts

Uber Geek


  #1996033 14-Apr-2018 13:22
Send private message

Rikkitic:

 

Isn't the question whether this actually is dangerous or not.

 

 

Yes it is.

 

Rikkitic:

 

But if something is potentially life-threatening, there should surely be a way of reporting it and getting an immediate response?

 

 

There is but the OP has chosen not to stay on the phone to speak to someone, this I do not concider "life threatening" as the threat has been removed by turning off the mains.

 

If the wind had blown a tree over and wires ( always treat as live ) were on a vehicle with someone in it is what I would call life threatning.

 

If I recall the Vector call center is 24/7 - have you tried calling at midnight or 6am?

 

John





I know enough to be dangerous


9795 posts

Uber Geek

Lifetime subscriber

  #1996107 14-Apr-2018 15:44
Send private message

Shin: @Jase2985 lodged fault many times since Wednesday night using the app, never able to reach a real person on the phone even wait more than 45min. Never responsed by any mean from Vector. Feeling very helpless.

 

any fault on the map will show the general area of the fault. niot the exact location

 

approximately where are you? name of the street and a number range is fine.

 

 


5997 posts

Uber Geek


  #1996115 14-Apr-2018 15:55
Send private message

OP said Dairy Flat - looks like there is a lot out in that area, both from the app and the web map.


1 | 2 | 3 | 4 | 5 | 6
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.