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2 posts

Wannabe Geek


# 251081 7-Jun-2019 15:19
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It's been three months since I got burgled and State Insurance have still not replaced my window. Is this acceptable? 


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  # 2253895 7-Jun-2019 15:28
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What do you honestly think?

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  # 2253896 7-Jun-2019 15:29
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I’m with AMI - all it took was a single call to them after we had a broken window and hours later it was fixed

 
 
 
 




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Wannabe Geek


  # 2253940 7-Jun-2019 15:41
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I'm just wondering whether I got a particularly incompetent case manager or whether that's how State do things generally.  I'm not after dissing a company I've been with for 30 years but I'm starting to feel my loyalty wane ... 


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  # 2253946 7-Jun-2019 15:45
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Tell them that. Seriously, unless you kick up a stink you wont get anywhere. Tell them that if they don't have it sorted in the next week, you're going elsewhere.

 

 





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Geek


  # 2253949 7-Jun-2019 15:48
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In my experience, you need to keep chasing them, nothing happens otherwise. I had a contents claim take 9 months to resolve with State, and that was with me calling them at least once a month. 

 

A family member had 1 car and 1 house claim, take 6+ months each, with the exact same issue I had.

 

 


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Ultimate Geek


  # 2253952 7-Jun-2019 15:50
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That doesn't sound right. We were with State when we got burgled a few years back and they were great, window fixed in a few days and paid out on goods within a couple of weeks. Give them a buzz and kick up a stink.

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  # 2253958 7-Jun-2019 16:23
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It doesn't sound right. I only ever had two claims with State - one was a broken glass door, replaced same week. The other was a car accident (hit from behind). It took state less than a week to send payment for the amount insured - they decided to simply total it because of bent chassis.

 

Call again quoting the case number. 





 
 
 
 


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Ultimate Geek


  # 2253997 7-Jun-2019 18:17
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Sounds like you're paying for a service and not receiving that service. Totally in your rights to complain about it.

Have they said least provided a temporary solution? Eg boarded up the window.

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  # 2254019 7-Jun-2019 18:32
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Ask them who their approved repairer/tradesperson is in your town. 
Call them, book the job and tell them its a state insurance job with the claim number. 

 

 





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  # 2254023 7-Jun-2019 18:38
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I've found State very quick and helpful. Get on the phone and make a polite stink. If you're nice to people they will generally want to help you.


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  # 2254027 7-Jun-2019 19:03
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Clearly more to this 


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  # 2254142 8-Jun-2019 07:01
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Have you paid your excess yet?

 

 


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Ultimate Geek


  # 2254730 9-Jun-2019 10:58
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Yes, we had one with AMI....repair guy came same day and boarded it up (Saturday), back Monday and replaced the window.

 

No excess on glass either.


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  # 2254750 9-Jun-2019 11:28
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raytaylor:

Ask them who their approved repairer/tradesperson is in your town. 
Call them, book the job and tell them its a state insurance job with the claim number. 


 



I rang Vero a week ago asking who their preferred windscreen place was. 5 mins later Novus rang me to confirm that it wasn't a chip that could be repaired before ordering the screen. 3 working days after 1st call all fixed.

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Uber Geek


  # 2254806 9-Jun-2019 13:43
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stefantehoro:

 

It's been three months since I got burgled and State Insurance have still not replaced my window. Is this acceptable? 

 

 

 

 

parents had a broken window during an attempted burglary a few weeks ago.
Contacted State who sent a repairer around within a few days.
Something has obviously gone amiss with your claim.
presumably you reported it to the police and gave state the incident case number?


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