Recalled product failed because of recall issue 3 years after recall (maybe)

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2102 posts

Uber Geek

#2365241 2-Dec-2019 23:00

BlinkyBill:

Behodar:

As far as I'm aware, you don't need to "activate" a warranty under CGA anyway.

the Consumer Goods Act kicks in when the warranty you paid for has unreasonably failed.

No you are flat out wrong. The CGA kicks in at the time of purchase. There is no link between a warranty and CGA. No company can contract out of the CGA, and no warranty can enforce anything to ensure cover of the CGA.

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BlinkyBill

1443 posts

Uber Geek
Inactive user

#2365251 3-Dec-2019 06:17

itxtme:

BlinkyBill:

Behodar:

As far as I'm aware, you don't need to "activate" a warranty under CGA anyway.

the Consumer Goods Act kicks in when the warranty you paid for has unreasonably failed.

No you are flat out wrong. The CGA kicks in at the time of purchase. There is no link between a warranty and CGA. No company can contract out of the CGA, and no warranty can enforce anything to ensure cover of the CGA.

the Consumer Guarantees Act kicked in in 1993. As you say, there is no direct link between a product’s warranty and the Act, and no company can contract out of the Act. But the Act is a remedy only when the provisions of the product’s warranty have failed unreasonably, by way of some deficiency. The Act is a backstop; that’s what I mean by ‘after’.

CokemonZ

1036 posts

Uber Geek

#2365304 3-Dec-2019 08:58

So after looking online and weighing up time vs hassle (which is how retailers win these things) I'm probably just going to get a new one.

We use it daily, but fairly light usage - we have compost which is where most of our scraps go, it's mostly leftover dinners etc.

So probably this unit: https://www.bunnings.co.nz/westinghouse-3-4-hp-high-torque-waste-disposal_p00267680 and I'll keep the receipt :)

I could push back harder on these guys, but I can't even find a bank statement of about the right value as we changed banks in 2017.

Bung

6359 posts

Uber Geek

Subscriber

#2365309 3-Dec-2019 09:13

CokemonZ: That's not quite fair. Manufacturing date was November 2012 according to the serial number.

So assuming I bought it in December 2012 I've had 7 years. That's fairly unlikely so I think a 6 year estimate is reasonable.

I don't activate warranty cards without value being added like ryobi extending warranty to 6 years. Otherwise I am on a marketing list that I really don't care about for years.

Have you had it confirmed that your serial number was involved? The recall info on the Consumer site seems to indicate that only some units were faulty.

"The affected units sold in New Zealand are models 55+ and 65+. The products were sold by stockists and supplied with select new builds and kitchens from February 2014 to February 2015."

That seems like a manufacturing change after your unit was made.

CokemonZ

1036 posts

Uber Geek

#2365433 3-Dec-2019 09:47

I called them and gave the serial number. The guy on the phone said that it was the right model. He didn't explicitly state "yes your unit" but I would have thought that if it wasn't he would have said so straight away to shut down that avenue of thinking.

Bung

6359 posts

Uber Geek

Subscriber

#2365699 3-Dec-2019 14:53

Other recall notices for the Insinkerator give a wider range of dates. It seems like the problem starts with a change of air switch connection point from the bottom of the unit to the side. At one point it was possible to get the parts to diy as one fix was an external switch operated by the button.

http://support.insinkerator.com/app/answers/detail/a_id/893/~/uk-%26-australia-disposer-safety-notice

CokemonZ

1036 posts

Uber Geek

#2367707 3-Dec-2019 15:29

Thanks for that link. Checked it out, and my one has the air tube coming from the bottom, so not affected by the recall.

So there we go, just a general piece of !@#$ not a recalled piece of !@#$.

So - in this case I am going to get a new one, probably that westinghouse I posted earlier. I can by 3 of those for the same price as the equivalent insinkerator, and it has a 5 year warranty.

And before any says you get what you pay for :) - I'm fairly unimpressed with what I paid for as last time I bought a premium brand.

duckDecoy

867 posts

Ultimate Geek

Subscriber

#2367717 3-Dec-2019 15:48

CokemonZ:

So probably this unit: https://www.bunnings.co.nz/westinghouse-3-4-hp-high-torque-waste-disposal_p00267680 and I'll keep the receipt :)

Don't just keep it, take a photo of it. The receipts fade with time.

Does anyone else think it is unfair that companies are printing out receipts that fade away, and in some cases very quickly, but then require you to produce the receipt years later for a claim?

CokemonZ

1036 posts

Uber Geek

#2367730 3-Dec-2019 16:11

Yeah, agreed. Haven't fully digitalised everything yet, might be a reason to start.

mattwnz

20045 posts

Uber Geek

#2367782 3-Dec-2019 19:47

duckDecoy:

CokemonZ:

So probably this unit: https://www.bunnings.co.nz/westinghouse-3-4-hp-high-torque-waste-disposal_p00267680 and I'll keep the receipt :)

Don't just keep it, take a photo of it. The receipts fade with time.

Does anyone else think it is unfair that companies are printing out receipts that fade away, and in some cases very quickly, but then require you to produce the receipt years later for a claim?

I do wonder why the persist on using thermal paper like that, as it is obviously known that it isn't suitable for longer term storage. I tend to print mine off anyway, esp for accounting purposes, but that is a waste of paper. Could take photos, but then I don't want to have to micromanage photo receipts, and also risk losing then in case of data loss.

mattwnz

20045 posts

Uber Geek

#2367786 3-Dec-2019 19:55

We have had a few in our house over the years. Often the failure was corrosion causing leakage, and some of the models were the more expensive stainless models, but from memory I don't think the bottom chamber was stainless, just aluminum.. I don't think putting bones down it was very good, as I wouldn't be surprised if that causes more wear on it. When the last one failed, we finally decided to just buy the cheapest model, as it was cheaper than getting the sink re-plumbed with just a normal waste. Then we only used it once in a while for soft things and to stop it seizing up, and that one is over 10 years old. Its a bit noisier than the more expensive ones, but works fine for what it is. These days I don't see the need for one, as waste goes into the compost or bin. Not sure if it puts more load on the councils sewage and treatment plants

CokemonZ

1036 posts

Uber Geek

#2367791 3-Dec-2019 20:18

Yeah - This is the second one we've had die - the first one came with the house and lasted with us 2 - 3 years. It was tiny though, and we did put a bit through it. It was also a no name.

This model was top of the insinkerator 'standard' range so I thought it would have done a bit better. and because we started composting around this sort of time I would have thought it would have lasted longer. We don't really stick bones down it - mostly dinner leftovers really. I might take it apart and have a look, but maybe not. Time is precious these days - need to have time complaining about stuff on forums to friendly internet strangers :)

1101

3121 posts

Uber Geek

#2367949 4-Dec-2019 10:32

duckDecoy:

Don't just keep it, take a photo of it. The receipts fade with time.

Does anyone else think it is unfair that companies are printing out receipts that fade away, and in some cases very quickly, but then require you to produce the receipt years later for a claim?

the 'needing a receipt' is total BS.
Just lazyness on the part of the manufacturer & retailer. And a way to get out of warranties .

The manufacturer will know date it was made just from the serial number . You can even look it up online with some manufactures .
The retailer will know date it was sold from the serial number . If they dont / wont scan s/n's as stuff is sold, then thats their failing .

The stuff I sell , I note down the s/n in our system (if its more than $500) . Not everyone here does that , its just they cant be bothered .

Major Retailers want to put your details in their system when you buy appliances . They will know exactly when something was purchased, its right there in their database.
Its just they cant be bothered trying to look it up .

I do keep receipts though. I know thats the 1st thing they ask for .

1cloud

163 posts

Master Geek

#2367962 4-Dec-2019 11:02

CokemonZ:

recall is over
sounds like it could be a motor issue - not covered by the recall anyway
So this unit was not cheap - here is the equivalent model - https://www.priceme.co.nz/Insinkerator-ISE66/p-893203302.aspx

What should I do? Suck it up - lets say 5 - 6 years use. Get antsy? I can't prove the issue is related to the recall, and it would likely cost me more to prove that than just get a new one. Not sure, if it hadn't been recalled I probably would have just sucked it up.

my Dyson hot and cold fan was recalled. out of warranty , no receipt but they arranged courier to pick up and sent out a new one with 2 years warranty.

also a vehicle jumper pack bought in local but cant find receipt, asked local supplier cant help due to no receipt supplied. Emailed State manufacture , post me a replacement with DHL, it was an international recall but local supplied cant fulfilled the request. shame on them

mattwnz

20045 posts

Uber Geek

#2368300 4-Dec-2019 17:47

1101:

The stuff I sell , I note down the s/n in our system (if its more than $500) . Not everyone here does that , its just they cant be bothered .

Major Retailers want to put your details in their system when you buy appliances . They will know exactly when something was purchased, its right there in their database.
Its just they cant be bothered trying to look it up .

I do keep receipts though. I know thats the 1st thing they ask for .

One reason I was told on here that stores / manufacturers may require the receipt, is if the item has been stolen, and someone is claiming a repair on a stolen product. Or if it has been parallel imported or purchased from an overseas online store, and not from an NZ store. But then again, if it has been stolen, they should have the serial number in the system anyway.

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