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329 posts

Ultimate Geek

# 261802 16-Dec-2019 11:47
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Hi folks




We had a new kitchen installed about 6 weeks ago.  Range of drawer sizes but have noticed on some of the wider drawers a tendency for the soft close to leave the front protruding about 1cm out of the cabinetry i.e it doesn’t close fully. You can push the front after it stops and it then does close up.




I have subsequently figured out a resolve ( for a period) is to open the drawer fully until it seems to stop – then if you pull it firmly it opens about another 5 to 8cm with a bit of resistance –like a gas spring.




It then works fine from that point for a while then back to not closing properly several days later.




Not knowing much about how the soft close systems work, is this an inherent design / fix or is the  soft close mechs at fault on a few drawers ?




They are hafele branded closers.  I can’t see any adjustment other than for the drawer front up down / sideways…




Thanks for any tips

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642 posts

Ultimate Geek

  # 2376192 16-Dec-2019 11:49
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Contact installer.

329 posts

Ultimate Geek

  # 2376202 16-Dec-2019 11:58
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Yep. Have done. They had a look last week, couldn't fix it but could definitely replicate it. The kitchen company ( who make the cabinets) are planning a visit later in this week. I just wanted to be as well informed as possible prior to those meetings.  


487 posts

Ultimate Geek


  # 2376219 16-Dec-2019 12:28
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Are they Alto branded drawers?  I haven't dealt much with Hafele specific drawers, but thats  not normal for other brand soft close drawers.


Some type of drawers require stabilisation bars on wide drawers to ensure both runners stay in tandem.


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