Sorry but I'm pretty sure you aren't going to get anywhere with a warranty/CGA repair, this is the same as a puncture tyre blowout in your car.

As has been previously mentioned, this looks distinctly like something got trapped and rubbed. Common items are socks, bra wires, and hair pins. This doesn't look like a sock did it.
I've seen a bra wire cut a washing machine outer bowl in half. Hair pins usually jam or destroy the pump.

There is a slim chance that something mechanical has happened, like a bearing has collapsed, and the bowl has dropped causing it to rub. This would be a warranty/CGA issue, but I'm pretty confident that you'd be complaining about the noise or the wash not finishing if that was the case.

It probably should have a new seal installed, but you'd need to check the state properly to see where the damage is and how bad it is to know if it's required. The seal stops the machine leaking, and it stops things getting between the bowls.

The other thing that needs to be determined is whether the offending object (assuming there was one) is still there causing more damage.

Those seals usually aren't too bad to replace for someone that knows how