networkn: Ok I have done the flow rate tests. Essentially with our current setup we get 9.0L/M with the shower head on, 10.5 with it off. Watercare state minimum 25L/M so something must be limiting the shower somehow? I checked and made sure all other taps were off and no washing machines or dishwashers going.
did you do the flow rate test from another tap, or an outside tap?
there may be a limiting valve inline with the shower head inside the wall...