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686 posts

Ultimate Geek
+1 received by user: 56

# 104433 18-Jun-2012 20:37
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Hi there

Looking at going with Compass for an ISP for the olds, They are in the Compass zone so substantially cheaper, Just a quick question about power outages etc, Do compass provide battery backup for when the power goes out like when you are on the wholesale network? and if so does this cover POTS or does it include DSL too?

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30 posts


Compass Communications

  # 643214 19-Jun-2012 14:44
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Hi there,
thank you for your interest in Compass broadband and homephone services. Just to confirm that the address you are enquiring about is definitely in the Compass Zone, can you please PM this over to me?

In the case of a power outage, Compass does not provide battery backups for phones or internet. If your parents are using a regular telephone that doesn't rely on power, the line will still be active for use.

Hope this helps address your query. If anything else, please feel free to PM or reply on this forum. Kind regards,


2239 posts

Uber Geek
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  # 643228 19-Jun-2012 15:02
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I think the OP is more concerned about the power supply backup up for Compass's gear in the Telephone exchange, rather than the stuff in his own house, of which the usual issues apply with every telco.

*Completely guessing* As Compass rent rackspace off Chorus in their exchanges, I would assume that this includes power, and I would assume this would be supplied off the same UPS & generator as all of the other gear in the exchange, as this is what would happen in a normal datacentre type arrangement


30 posts


Compass Communications

  # 643234 19-Jun-2012 15:07
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Thanks NickB. That certainly makes a lot more sense.

If that is the context of the OPs question, then yes, both POTS and DSL services have backup power.


686 posts

Ultimate Geek
+1 received by user: 56

  # 646106 25-Jun-2012 21:25
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Hi thanks for the replies, Yes you got it Nickb that was exactly what I was meaning, and thanks for the replies Compass, that is reassuring with all the power outages in the earthquakes etc. I have PMed you the address details.


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