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Wannabe Geek


Topic # 129306 10-Sep-2013 12:15
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customers trying to send or receive mail through desktop clients such as Microsoft Outlook were unable to do so.
They were being repeatedly prompted to enter their Xtra password. When they did so, the box just reappeared.
Only about 5 per cent of Xtra accounts appeared to be suffering from the glitch and customers could get around the problem by using webmail to send and receives their emails, Llewelyn said.
Telecom outsourced its email service to Yahoo in 2007. It hoped the fault would be fixed shortly after 3pm.

I had this problem on Monday when I logged in to check my emails, when I contacted compass they said I had entered the wrong password, when I then entered the new password they gave me there were 47800 spam emails to download.

the 47800 spam emails all had a start date and time of Friday 12 noon, which is funny since I checked my emails on Friday morning and then did not turn my computer on till Monday morning. I run avast, adaware and CC cleaner on my computer and always have, I had no virus infected emails on my computer, the 47800 were on the compass server not my computer.

Can anybody tell what happened?

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Compass Communications

  Reply # 892639 10-Sep-2013 12:30
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Hi lonesheep,
can you please PM me your Compass account details so I can get our Network Services team to conduct a thorough investigation into the issues with your email? Kind regards,

Ryan @Compass

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  Reply # 892741 10-Sep-2013 14:20
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lonesheep:

customers trying to send or receive mail through desktop clients such as Microsoft Outlook were unable to do so.
They were being repeatedly prompted to enter their Xtra password. When they did so, the box just reappeared.
Only about 5 per cent of Xtra accounts appeared to be suffering from the glitch and customers could get around the problem by using webmail to send and receives their emails, Llewelyn said.
Telecom outsourced its email service to Yahoo in 2007. It hoped the fault would be fixed shortly after 3pm.

I had this problem on Monday when I logged in to check my emails, when I contacted compass they said I had entered the wrong password, when I then entered the new password they gave me there were 47800 spam emails to download.

the 47800 spam emails all had a start date and time of Friday 12 noon, which is funny since I checked my emails on Friday morning and then did not turn my computer on till Monday morning. I run avast, adaware and CC cleaner on my computer and always have, I had no virus infected emails on my computer, the 47800 were on the compass server not my computer.

Can anybody tell what happened?



Don't think Compass uses Yahoo, sounds like your account has been compromised and used by spammers.

Could be any number of reasons eg: you had a weak password, you have a keylogger/virus, you were socially engineered out of your email password etc.

 
 
 
 




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Wannabe Geek


  Reply # 894339 11-Sep-2013 16:10
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no I never give out my password, I do not play games on the internet or even use Facebook more than a couple of time a month.
I ran the spy bot program yesterday and still there are no faults or viruses or key loggers on my computer, still waiting for Compass to come back to me and they have sent an email saying they have closed this support ticket, but still have not given me an answer

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  Reply # 894352 11-Sep-2013 16:32
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Being sent spam email could be due to a number of different things.

Do you use your email address for registering on websites? It is entirely possible that one of those sites was compromised and the email list has been distributed to spam generating servers.


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Compass Communications

  Reply # 894359 11-Sep-2013 16:54
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Hi lonesheep,
as per my previous post, please PM me your Compass account details if you would like me to escalate the matter further.

Alternately, you can also contact our Customer Care Team anytime from 7am until 9pm daily on 0800 640840 or use the Support Request feature on the MyCompass section of our website www.compass.net.nz. Kind regards,

Ryan @Compass

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  Reply # 894371 11-Sep-2013 17:10
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If those emails were in your Inbox I'd say it's not a Compass problem. Anyone can guess an email address and bombard that email with spam.





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Reply # 900906 22-Sep-2013 23:56
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Compass staff may be able to delete the spam emails from their side...with lonesheeps ok of course.....I recall doing this when I worked for the Xtra Help desk a few years back....with the customer on the phone....it used to jam their email download as I recall....Rgds....Laurie

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