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'That VDSL Cat'
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  Reply # 2017884 17-May-2018 20:04
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i recall this happening to someone else awhile back...

 

 

 

Turned out what it was is, Checkmate (the tool they have screenshotted) shows the speed profile as set in their system, NOT what's actually provisioned.

 

It's difficult to get chorus to check for this inconsistency.

 

 

 

now if only tools actually pulled from live data universally. 

 

paging @chorusnz 

 

i'd also recommend cropping your address out :)





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  Reply # 2017921 17-May-2018 20:24
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As what @hio77 said the RSP (compass) needs to still get it checked on the Chorus Side

 

John





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'That VDSL Cat'
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  Reply # 2017925 17-May-2018 20:26
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Linux:

 

As what hio77 said the RSP (compass) needs to still get it checked on the Chorus Side

 

John

 

 

kinda.

 

that screen is checking with chorus... they just don't dynamically generate the profile but provide the billed for profile.

 

i hoped it would be fixed now...





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  Reply # 2017928 17-May-2018 20:33
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@hio77 good to know I have never seen any of the @ChorusNZ tools

 

John





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  Reply # 2017987 17-May-2018 21:26
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Posts can only be edited for a limited time. I have copied the image and replaced it with one without the address now.





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  Reply # 2017988 17-May-2018 21:27
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remove the image and re upload it




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  Reply # 2018046 17-May-2018 21:34
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Thanks for all the help here, so in a nutshell what I need to do is ask them to get an actual

 

update from @ChorusNZ, rather than a static loaded profile from their dashboard app.

 

Thanks @freitasm could have had bigger problems than half a net speed....

 

Cheers

 

D


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  Reply # 2018047 17-May-2018 21:36
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iDruid:

 

Thanks for all the help here, so in a nutshell what I need to do is ask them to get an actual

 

update from chorus, rather than a static loaded profile from their dashboard app.

 

Thanks @freitasm could have had bigger problems than half a net speed....

 

Cheers

 

D

 

 

Yep exactly :)

 

@freitasm how do i get a coloured name! ;_;





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  Reply # 2018179 18-May-2018 10:35
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Hi iDruid,

 

It's

 

unlikely not to be set as it's showing in checkmate, as the provisioning is automated.

 

But happy to check this and eat my words if I'm wrong.

 

just private message me your address.

 

^Mike   


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