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  Reply # 2085990 8-Sep-2018 09:39
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Hi Zoners,


I wanted to update this post to explain my experience, I never got a connection working to


a satisfactory level, hence i decided to go back to my previous ISP whom welcomed me with


open arms, my question now is.


1) New ISP is *&^% and said they would communicate all changeover to conincide with 30 day requirement.


2) Old ISP )(*&^ calims new ISP *&^% never advised until actual changeover date.


3) Old ISP is demanding 30 day payment for arrears from date of advice apparently only given on the day of changeover.


4) So New ISP  *&^% never advised old ISP )(*&^, so customer is left stranded with a bill that really should have been


    taken care of.




P.S - Since i have reverted back bang 100/20 and better !!




Anyones thoughts? hope ive explained that enough.







It's worth yet another explanation here on top of every other thread explaining about how moving RSP's works..


Firstly there is *no* channel of communication between RSP's for a churn or new connection.


When you contact a new RSP and sign up for services with them for a churned (transition) connection the old RSP gets notified at the time of the transition from an automated notification from Chorus advising the churn has been completed. They get *no* advance notice of this.


If your new (gaining) RSP specifically said they would give your old (losing) RSP 30 days notice (and I don't know why any RSP would say this as they have no ability to contact the losing RSP) then your issue is with your new RSP, not the old one, and you should be taking the issue up with them.


There are literally hundreds of threads here on Geekzone about moving RSP, many of which contain instructions on how to change RSP correctly and avoid paying two providers for a month since most have a month notice period.


What you detailed above is exactly what will happen if you don't follow those instructions, and the losing RSP is well within their right to charge you since you did not follow their terms and conditions and give them a months notice. As I've already mentioned if your new RSP said they would contact them then your issue should be with them. Right now you owe both your old and new RSP for a months service.


I'll briefly describe once again the correct process in the hope that one day we'll see fewer people posting this very issue -


For a UFB transition


1) Do NOT contact your current RSP first and tell them you are leaving. If you do they will very likely lodge a disconnection S/O (service order) against your connection and you will not be able to sign up for a new RSP until that S/O is complete and the current disconnection is complete. This will mean downtime of your connection.


2) Establish the billing date of your losing RSP.


3) Ring gaining RSP ideally around the time of your billing period from the losing RSP, say you want to move your connection and give them the date the day before your new billing period of the losing RSP. Chorus transitions will occur at a specific time.


4) Gaining RSP lodges your connection for this date.


5) Ring losing RSP and advise them you are cancelling your connection from new billing period.


6) Losing RSP goes to lodge disconnection but can't - disconnection will occur automatically on the date your transition occurs.


7) Come that date you'll have a new connection with a few mins downtime. Final bill arrives from losing RSP that at most will have charges for a few days depending on exactly how close you gave notice.


If you ignore step 1 and ring your old RSP first you'll end up with no internet and will only be able to call your new RSP to get reconnected AFTER your disconnection has occurred which could mean a day or so with no Internet.


If a gaining RSP doesn't advise how to move your connection properly then IMHO they're probably not very good.





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  Reply # 2086097 8-Sep-2018 12:58
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the is what you need to do to put this behind you:


1. pay the old ISP what you owe them, its in your contract "you" need to give them 30 days notice of a disconnection


2. learn from your experience


49 posts

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  Reply # 2086099 8-Sep-2018 13:07
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yeah, thanks guys.


Moving on :-) 



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