Anyone here had any experience with Compass Communications VOIP offerings
Good, Bad, Price, solutions etc?
I'm surprised Compass don't have there own forum here.
Now on 2talk Network and it's better.
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Now on 2talk Network and it's better.
skyplonk: Hi Guys,
I work for Compass and I am happy to try and help where I can.
At Compass, my job is to develop the product set that we offer too our business customers. Over the last two years we have had a big clean out and overhaul of the products and services that we offer as well as a new approach to how we support these customers.
Like a lot of tier 2 telcos (almost any telco really) we have suffered with help desk response and resolution for all our customers. This is (as we speak) going under a major overhaul, and one of the first changes is a reshuffle of our Customer Care team and a new Customer Care Manager.
I do not have a lot to do with the residential side of the company, but will try and help if required.
Every ISP has many happy customers, and often you only hear from the people with the bad experiences.
On the business VoIP side we have a full product set from small Cloud PBX (hosted PBX) solutions, to full onsite PBX (100+ seats)options with a range of failover options such as dual access methods or traditional PSTN backups.
Let me know if you require any more info.
Cheers
Now on 2talk Network and it's better.
skyplonk: Hi Guys,
I work for Compass and I am happy to try and help where I can.
At Compass, my job is to develop the product set that we offer too our business customers.? Over the last two years we have had a big clean out and overhaul of the products and services that we offer as well as a new approach to how we support these customers.
Like a lot of tier 2 telcos (almost any telco really) we have suffered with help desk response and resolution for all our customers. ??This is (as we speak) going under a major overhaul, and one of the first changes is a reshuffle of our Customer Care team and a new Customer Care Manager.
I do not have a lot to do with the residential side of the company, but will try and help if required.
Every ISP has many happy customers, and often you only hear from the people with the bad experiences.
On the business VoIP side we have a full product set from small Cloud PBX (hosted PBX) solutions, to full onsite PBX (100+ seats)options with a range of failover options such as dual access methods or traditional PSTN backups.
Let me know if you require any more info.
Cheers
Hi Skyplonk
Nice to see Compass is here.
Seems as there is a few unhappy customers here but as you say you have many happy customers as well, tends to be a bit one sided here sometimes. It is good to see that the issues are being addressed
at least.
I have some questions about your broadband for business.
I see on the website that you have premium broadband product with a dedicated VOIP channel
What exactly is that and how does it work, would it support say an Elastix server with a VOIP service from say 2talk or do you have to use your VOIP offering.
Also do have VDSL2 yet? I need a connection that has more upload bandwidth than ADSL2+ for my
VOIP installs.
Main reason I am asking all this is because one of my business customers have their broadband with you and I want install a IP phone system for them.
hairy1:
Hi Skyplonk,
Great to see Compass here also. To provide some feedback your packages are generally broadband with VOIP. The side effect of the broadband going on the fritz is for the VOIP to go down also and then your customers can't contact you.
Not being able to ring the support line from a cellphone is the biggest problem I faced. This is why I left. If you allow cellphones to call your 0800 number this would go a long way to helping out your customers.
Cheers, Matt.
nate: Compass don't have a great track record with their network stability or customer support. Looking forward to this improving with skyplonk's participation here.
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