Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

2 posts

Wannabe Geek

Topic # 136622 3-Dec-2013 15:58
Send private message

Outages happen, its technology, but Lack of communication is NOT a way to operate a telecommunication business! This is slack Flip, you could of left a detailed message on your phoneline, so when your customers phone in at least they will know what is happening, instead you left us all in the dark with your customer technical support line dead, and no information! WHY????

Create new topic


Chief Trash Bandit
9439 posts

Uber Geek
+1 received by user: 1569

Mod Emeritus
Lifetime subscriber

  Reply # 944836 3-Dec-2013 16:15
3 people support this post
Send private message

You say their support line is dead, so how would they leave a message on it ?

XPD / Gavin / DemiseNZ


Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One - Games, geeks, and more.     Now on BigPipe 100/100 and 2Talk

5396 posts

Uber Geek
+1 received by user: 1867

  Reply # 944841 3-Dec-2013 16:20
Send private message

172 posts

Master Geek
+1 received by user: 10


  Reply # 944844 3-Dec-2013 16:23
One person supports this post
Send private message

Hi there,

We had our first ever major outage today which unfortunately affected a good chunk of our customers, the Flip website and our inbound phone system.

This meant we couldn't put any status messages up except for Facebook and Twitter.

Sorry for the inconvenience - I'm not happy about it either.

Appreciate this is not a good look and we have definitely learnt from it.



3344 posts

Uber Geek
+1 received by user: 1089


  Reply # 944846 3-Dec-2013 16:25
Send private message

A dead support line is kind of a giveaway that something major is up (down?)

172 posts

Master Geek
+1 received by user: 10


  Reply # 944848 3-Dec-2013 16:27
One person supports this post
Send private message

ubergeeknz: A dead support line is kind of a giveaway that something major is up (down?)

Sure is. Not to mention sitting at work when your website dies on you.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19

Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58

2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35

Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35

Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19

HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12

Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09

Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07

Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03

New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59

Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05

DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51

RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50

Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48

Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.