Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4 posts

Wannabe Geek


Topic # 183853 1-Nov-2015 15:00
Send private message

When calling overseas, I am unable to select the automated menu (for example "Press 1 for Sales"..) When I press whatever number required, there's no response. I've tried different countries (USA, UK, Singapore, Taiwan, etc) and I even changed the home phone sets (cordless, with cord).

 

This issue has actually been around for a long time, previously I used Skype for this type of calls as I didn't have to call overseas frequently.

Recently I've had to make more business calls to overseas and I need a reliable, working landline that I can use select options when encountering automated system, which is prevalent everywhere nowadays. Many don't have the option of "Please hold, we'll transfer you to an operator". You have to press a number to get to the next stage. I have no issues with such calls to NZ numbers.

My family and friends on other providers (e.g. Spark) have no such issue. Is it just me or everyone on Flip/Compass-owned brands like Orcon, Slingshot, etc has this as well?

Cheers

Create new topic
251 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1418162 1-Nov-2015 15:12
Send private message

It will be to do with the way DTMF is being encoded (in band or out of band).  You should open a fault with your provider.  It sounds easy to re-produce.




Try my latest project, a Cisco type 5 enable secret password cracker written in javascript!

13 posts

Geek

Trusted
Flip

  Reply # 1418520 2-Nov-2015 08:46
Send private message

Hi there,

As far as I know this isn't widespread, although the problem sounds reasonably obscure enough for people not to notice.

Definitely start off by giving our tech team a call on 0800 60 8324 so they can gather some details and raise it with tier 2. :)

 
 
 
 


6430 posts

Uber Geek
+1 received by user: 1567


  Reply # 1419089 2-Nov-2015 18:51
Send private message

Edt: sorry posted on entirely wrong thread. Pls ignore



4 posts

Wannabe Geek


  Reply # 1439317 2-Dec-2015 15:12
Send private message

An update to this issue - still unresolved.

What I am most bothered by the issue is not the inconvenience of not able to use automated menus/options with international calls, but the indifference of Flip's staff to my problem.

Shortly before I posted this thread I emailed Flip to inform them of the issue, and below was the reply I got from a "Senior Support Representative":

Unfortunately we have no control over International IVR systems, as it's up for the receiving party to allow other phone networks across the globe to use their incoming IVR's. These are usually restrictions set for security purposes with the company, we can't unfortunately investigate this as we have no access to their IVR systems.

No offence, but this sounded a load of BS so I replied:

I don't think the international IVR systems are to blame. My family and friends on Spark/Vodafone, etc can select menu options when they call overseas numbers. This must be a setup issue with Flip, and/or maybe CallPlus Group and Chorus. If Flip's system is like (name of the senior rep) suggested, gets blocked/unresponsive, by every single overseas IVR, for security purposes, then Flip better asks itself why that is the case.

then the senior rep replied again (credit to him for fast response):

I completely understand where you're coming from, but we have raised this with our networks team in the past and confirmed that international routing can only be altered on the receiving parties end. We simply cannot make alterations to the receiving parties end to bypass their IVR restrictions, however this is not the case for all IVR's as it happens to a select few companies. International IVR's do operate through Flip if it's accepted on the receiving parties end. If the call successfully connects and you call the company and reach an IVR, that means Flip has completed it's end of the routing by connecting your call to the given location - any functions or systems after the call has been connected falls outside of our control.

After I posted here, I followed Flip Geekzone rep's advice to call the tech support, and that was more than 2 weeks ago. Haven't heard anything back so called again today, and the agent was still clueless, I did manage to get a ticket number, if that ever helps.

While I can use Skype to get by, I think I will be looking for a new telco company other than the ones under CallPlus after New Year's, if Flip isn't interested in my business.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chow brothers plan to invest NZ$100 million in technology
Posted 24-Sep-2017 16:24


Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33


FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16


Windows 10 Fall Creators Update coming Oct. 17
Posted 4-Sep-2017 14:10



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.