I was connected to flip broadband today (a few months ago I was with snap at this same address), but my internet is not working. Please bear with me as I am a newbie.




I have a Fritzbox 7390 and there seems to be a DSL connection, but I do not have an internet connection. I phoned flip, they told me they don't really support my modem (what I gathered from this was that they just weren't going to talk me through the settings step by step, not that it doesn't work. Because on the website it did state if I had previously used the modem for ADSL2+ connection that it should work.)




I was told to set the connection to PPPoA. I do this and when I click apply and it runs the internet test it comes up with an undefined error. When I check the log however, it shows that it is still trying to connect PPPoE, even though I have set it to PPPoA vc mux.




Basically I have no idea what to do. Is there anyone willing to perhaps walk me through setting this up?




Also, please let me know if there is any further information I can provide.