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137 posts

Master Geek
+1 received by user: 32


Topic # 225971 13-Dec-2017 15:07
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I was wondering if my experience with Flip support is fairly typical? I've been a customer for 2-3 years and have only had to contact support once or twice before. I have a case open now about upgrading from ADSL to VDSL. The frustrating thing is, it takes two days for the initial response and when I reply to the support ticket it takes another two days for them to reply. When you're going back and forth like this, it ends up taking days/weeks to get a resolution. Apparently you can only call them if there's a technical problem.


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5107 posts

Uber Geek
+1 received by user: 1635


  Reply # 1919111 13-Dec-2017 15:19
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Use live chat?


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