Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




169 posts

Master Geek


# 255656 22-Aug-2019 15:14
Send private message quote this post

My VDSL connection has been down for over 12 hours. Does anyone know the details? Their "network status" page is basically an icon that says "good" or "not good." Nothing posted on their Twitter account.


Create new topic
5385 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2303936 22-Aug-2019 15:26
One person supports this post
Send private message quote this post

What makes you think it's a wider outage than just yourself and have you actually called your ISP yet?

529 posts

Ultimate Geek

Subscriber

  # 2303946 22-Aug-2019 15:39
Send private message quote this post

Because Flip has this on their website.

 

 

 


 
 
 
 




169 posts

Master Geek


  # 2303947 22-Aug-2019 15:40
Send private message quote this post

I should have mentioned, the status badge on Flip's website says "Customers in Christchurch may not have service," but of course I want to know all the juicy details, or at least a brief summary of what's going on.




169 posts

Master Geek


  # 2303948 22-Aug-2019 15:40
Send private message quote this post

DSL is synchronised, but the PPPoE connection is down.


25 posts

Geek


  # 2303949 22-Aug-2019 15:44
Send private message quote this post

CitizenErased:

 

DSL is synchronised, but the PPPoE connection is down.

 

 

 

 

hmm.. could just be their radius server or their network only then. Line maybe good




169 posts

Master Geek


  # 2303951 22-Aug-2019 15:53
Send private message quote this post

Don't think I've ever experienced an outage that lasted this long.


25 posts

Geek


  # 2303957 22-Aug-2019 16:06
Send private message quote this post

CitizenErased:

 

Don't think I've ever experienced an outage that lasted this long.

 

 

 

 

Give them a call. they'll be able to explain you the issue with an eta.


 
 
 
 




169 posts

Master Geek


  # 2303959 22-Aug-2019 16:12
One person supports this post
Send private message quote this post

A smart company would publish this info on their network status page and social media, not clog up their call centre and leave customers waiting on hold .


43 posts

Geek

Trusted
Vocus

  # 2304335 23-Aug-2019 08:12
Send private message quote this post

Hi @CitizenErased

 

 

 

I'm very sorry for the how long the outage was.

 

We posted an update on our Facebook page to let everyone know of the issue and that we were working on it.

 

The networks team advised this was fixed around 6pm last night, so thank you for your patience here!

 

 

 

Cheers,

 

Matt


670 posts

Ultimate Geek

Lifetime subscriber

  # 2304367 23-Aug-2019 09:02
3 people support this post
Send private message quote this post

CitizenErased:A smart company would publish this info on their network status page and social media, not clog up their call centre and leave customers waiting on hold .

 

NOT everyone is on Facebook!


xpd

Chief Trash Bandit
10035 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 2304375 23-Aug-2019 09:05
One person supports this post
Send private message quote this post

msukiwi:

 

CitizenErased:A smart company would publish this info on their network status page and social media, not clog up their call centre and leave customers waiting on hold .

 

NOT everyone is on Facebook!

 

 

This :) (And applies to all companies, not just flip)

 

 





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.

 

Add me on Steam




169 posts

Master Geek


  # 2304406 23-Aug-2019 09:35
Send private message quote this post

msukiwi:

 

CitizenErased:A smart company would publish this info on their network status page and social media, not clog up their call centre and leave customers waiting on hold .

 

NOT everyone is on Facebook!

 

 

That's why I said "publish this info on their NETWORK STATUS PAGE and social media."

 

I'm not on Facebook either, but I do use Twitter (Flip didn't tweet anything about the outage).




169 posts

Master Geek


  # 2304407 23-Aug-2019 09:37
Send private message quote this post

MatteGreen:

 

Hi @CitizenErased

 

 

 

I'm very sorry for the how long the outage was.

 

We posted an update on our Facebook page to let everyone know of the issue and that we were working on it.

 

The networks team advised this was fixed around 6pm last night, so thank you for your patience here!

 

 

 

Cheers,

 

Matt

 

 

Thanks, @MatteGreen

 

Any chance you can publish a post mortem of what happened yesterday? I noticed when my connection came back on around 6:10pm it dropped out and in again three or four times over the next couple of hours. I assume they were still testing the fix.


43 posts

Geek

Trusted
Vocus

  # 2304412 23-Aug-2019 09:43
One person supports this post
Send private message quote this post

No problem @CitizenErased,

 

 

 

Our website does have a panel at the bottom of the page advising of outages as well, it isn't immediately obvious - sorry!

 

A quick breakdown is an EUBA and NGA BNG migration was missing some of the required configuration. The networks team were working on it tirelessly to get things back up and running.

 

I hope that helps.

 

 

 

Cheers,

 

Matt


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.