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85 posts

Master Geek


  # 882647 22-Aug-2013 10:42
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afe66: I can't log in using the app on HTC One with 4.2.2

Doesn't accept password/email combination. Fine on PC.

Agree with poster above about scores. With score hidden, the winning team name is in bold while defeated team is greyed out.

A.


I emailed them to ask that they fix the ridiculous situation with the "hidden" scores.

This was the reply.



"Greetings,

Thank you for contacting Premier League Pass support.

The apps for mobile devices and tablets are being finalized and will be launched shortly. At this time we do not have an exact date or time estimate to provide but once available that will be listed on the website and in the application stores.

If you have any additional questions please let us know.

Sincerely,

Premier League Pass Support"


Effin muppets. Useless inept toss jockeys. Jog on and leave our game to providers who are capable of presenting it correctly.

75 posts

Master Geek


  # 882691 22-Aug-2013 11:52
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Have you tried contacting them via twitter ? @P_l_pass

Might get a better response

 
 
 
 


2281 posts

Uber Geek


  # 882707 22-Aug-2013 12:10
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Having the same problem of not being to log in? Makes the app utterly pointless when you can't use it all.

These guys a fkcing joke.

The sooner they fall over the better

26 posts

Geek


  # 882710 22-Aug-2013 12:23
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Kopkiwi: Having the same problem of not being to log in? Makes the app utterly pointless when you can't use it all.

These guys a fkcing joke.

The sooner they fall over the better


Not everyone is unable to login, as least a few others (including myself) are able to login and watch the game.

Although I had a similar issue when I was using a custom made IME to input numbers to my S2 contact list, it never able to recognize the digits unless I switch it back to the default IME.

1926 posts

Uber Geek

Subscriber

  # 882713 22-Aug-2013 12:30
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I guess the issue here Kipkip is that the previous distribution method only had issues with atmospherics occasionally, this current method seems far more unreliable and somewhat questionable at times... Early stages yes, but there should have been NO teething problems given how established the IPTV provider is in the states.

26 posts

Geek


  # 882715 22-Aug-2013 12:33
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Lust:
afe66: I can't log in using the app on HTC One with 4.2.2

Doesn't accept password/email combination. Fine on PC.

Agree with poster above about scores. With score hidden, the winning team name is in bold while defeated team is greyed out.

A.


I emailed them to ask that they fix the ridiculous situation with the "hidden" scores.

This was the reply.



"Greetings,

Thank you for contacting Premier League Pass support.

The apps for mobile devices and tablets are being finalized and will be launched shortly. At this time we do not have an exact date or time estimate to provide but once available that will be listed on the website and in the application stores.

If you have any additional questions please let us know.

Sincerely,

Premier League Pass Support"


Effin muppets. Useless inept toss jockeys. Jog on and leave our game to providers who are capable of presenting it correctly.


In general customer service in IT firms are being trained to follow a flow diagram (very stupid) when being contacted - as the smarter/educated people are unlikely to take the CS jobs and difficult to train one up (imagine the analytical skills required to solve a problem on the phone)

Although PLP should really add a scenario to the standard response collection similar to below:
"Thank you for informing us of the potential issue.  Our development team will be looking into it and may contact you in the future to help with the investigation"



26 posts

Geek


  # 882726 22-Aug-2013 12:44
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Benoire: I guess the issue here Kipkip is that the previous distribution method only had issues with atmospherics occasionally, this current method seems far more unreliable and somewhat questionable at times... Early stages yes, but there should have been NO teething problems given how established the IPTV provider is in the states.


I agree that the previous distribution method is certainly a lot simpler and well tested/proven for the receiving end (average user).  There are also a few things that I would like PLP to improve as I'm teaching my 70+ years old dad on how to use a HTPC to watch the games when I'm not around - a big challenge as he never used a computer in his entire life until last Saturday.

Perhaps I'm looking at things from a software developer's perspective that I already foresee and able to understand some of the decisions that PLP have made, and lucky enough to avoid some of the issues that others are having.

 
 
 
 


29 posts

Geek

Trusted

  # 882808 22-Aug-2013 15:06
One person supports this post
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kipkip: I'm teaching my 70+ years old dad on how to use a HTPC to watch the games when I'm not around.


That's what pisses me off about the situation we're in. I'm going through the same thing as you. I even subscribed to the platinum package so my dad, who is retired, can watch the highlight shows and other features. If having to fire up the HTPC, controlled by a mouse and keyboard, on a TV, from the couch, didn't put him off, seeing me struggle to get a good feed, just to watch a game certainly did.

Because of PLP, he will not watch anything if I'm not here, which sucks for him. With Sky. he knew when the games and highlight shows were on, and all he had to do was plonk himself in front of the TV, pick up a remote and he was good to go.

I'm guessing there are many older people out there, like my dad, who will miss out on the Premier League because it's just too difficult. These would also be the people who don't jump on forums, or Twitter or Facebook to voice their discontent.

29 posts

Geek


  # 882835 22-Aug-2013 15:45
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Lust:
afe66: I can't log in using the app on HTC One with 4.2.2

Doesn't accept password/email combination. Fine on PC.

Agree with poster above about scores. With score hidden, the winning team name is in bold while defeated team is greyed out.

A.


I emailed them to ask that they fix the ridiculous situation with the "hidden" scores.

This was the reply.



"Greetings,

Thank you for contacting Premier League Pass support.

The apps for mobile devices and tablets are being finalized and will be launched shortly. At this time we do not have an exact date or time estimate to provide but once available that will be listed on the website and in the application stores.

If you have any additional questions please let us know.

Sincerely,

Premier League Pass Support"


Effin muppets. Useless inept toss jockeys. Jog on and leave our game to providers who are capable of presenting it correctly.


I love it, they suck so bad. 
I am so pleased I haven't paid them any money. 
Amateurs. 
I still hope the company folds before the beginning of next season. 

29 posts

Geek


  # 882841 22-Aug-2013 15:49
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MePLUR:
kipkip: I'm teaching my 70+ years old dad on how to use a HTPC to watch the games when I'm not around.


That's what pisses me off about the situation we're in. I'm going through the same thing as you. I even subscribed to the platinum package so my dad, who is retired, can watch the highlight shows and other features. If having to fire up the HTPC, controlled by a mouse and keyboard, on a TV, from the couch, didn't put him off, seeing me struggle to get a good feed, just to watch a game certainly did.

Because of PLP, he will not watch anything if I'm not here, which sucks for him. With Sky. he knew when the games and highlight shows were on, and all he had to do was plonk himself in front of the TV, pick up a remote and he was good to go.

I'm guessing there are many older people out there, like my dad, who will miss out on the Premier League because it's just too difficult. These would also be the people who don't jump on forums, or Twitter or Facebook to voice their discontent.


I know a few people in this situation. They are missing out because they cant do it. 
There are 4 people in my office who previously watched the EPL. Of those 4, none of them have signed up to PLP. 

In fact, of all the people I know who watch the EPL, I havent yet found one who has signed up to PLP. 

137 posts

Master Geek


  # 882854 22-Aug-2013 16:02
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How may subscribers did they need to break even?

I read something I think that said around 6000?

They bought the rights for 600k?  Whihc to me seesm quite low for 380 games of PL football, even for the NZ market.

961 posts

Ultimate Geek

Trusted

  # 882855 22-Aug-2013 16:02
One person supports this post
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Wow - I'm really glad you doom merchants weren't around when Mr Bell was working on his telephone - we'd still be sending stuff by Morse Code or worse - paper!!!

Wishing the company would go bust and similar comments are childish and unhelpful.  If you don't like the service, state why you don't and what you would do better.  To launch to 10s if not 100s of thousands of people on one day in a very narrow window of connection is no small feat which I think they pulled off reasonably well.  Is it perfect? No.  Will it get better? Yes.  The Android app has flawless quality.

If you want to complain, write to Sky and tell them how disappointed you are that they were unable to secure the rights to the EPL.  Ask them why they are not able to offer a service for EVERY game in the EPL.  Also ask why they are not able to provide a service where you can select which sports you want and only pay for that rather than paying for 20+ sports that you are not interested in! 

Don't give me the "there's not enough space on the satellite" cop-out.  They already have iSky as a delivery platform there was nothing stopping them from extending that service in the same way that PLP have delivered. 

Sky won't do it because they are a greedy monopoly.  I'm happy to support anyone who challenges that.

The status-quo has to be removed - we need genuine options other than Sky.

This is where it starts with companies like PLP.

</rant>




Procrastination eventually pays off.


234 posts

Master Geek


  # 882865 22-Aug-2013 16:13
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LFCNZ: How may subscribers did they need to break even?

I read something I think that said around 6000?

They bought the rights for 600k?  Whihc to me seesm quite low for 380 games of PL football, even for the NZ market.


Morningstar seems to think they need around 13,000 subscribers.

The cost of the rights is unconfirmed but its thought to be around $2-3m.

137 posts

Master Geek


  # 882877 22-Aug-2013 16:25
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expression:
LFCNZ: How may subscribers did they need to break even?

I read something I think that said around 6000?

They bought the rights for 600k?  Whihc to me seesm quite low for 380 games of PL football, even for the NZ market.


Morningstar seems to think they need around 13,000 subscribers.

The cost of the rights is unconfirmed but its thought to be around $2-3m.


Ok that sounds more likely.

234 posts

Master Geek


  # 882879 22-Aug-2013 16:26
One person supports this post
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StarBlazer:
Wishing the company would go bust and similar comments are childish and unhelpful.  If you don't like the service, state why you don't and what you would do better.  To launch to 10s if not 100s of thousands of people on one day in a very narrow window of connection is no small feat which I think they pulled off reasonably well.  Is it perfect? No.  Will it get better? Yes.  The Android app has flawless quality.

If you want to complain, write to Sky and tell them how disappointed you are that they were unable to secure the rights to the EPL.  Ask them why they are not able to offer a service for EVERY game in the EPL.  Also ask why they are not able to provide a service where you can select which sports you want and only pay for that rather than paying for 20+ sports that you are not interested in! 

Don't give me the "there's not enough space on the satellite" cop-out.  They already have iSky as a delivery platform there was nothing stopping them from extending that service in the same way that PLP have delivered. 


+1.

If Sky were dedicated to giving their customers the best experience with the EPL they would have offered more for the rights, and done more with them while they had them. I remember several nights when even Arsenal were not on live due to scheduling issues so they were left to be delayed until the morning. It seems they became a bit complacent, or didn't value them very highly (see NBR's "tall dwarf" article).

Showing some of the Premier League games exclusively on iSky would have been a perfect way of promoting the service and providing more value to customers. PLP saw this gap in the market and made an offer for the rights.

Ultimately, consumers vote with their wallets. If PLP deliver a poor service, people won't subscribe and they'll fail. Sky have delivered a good service to New Zealanders but clearly PLP have seen an opportunity and seized it. Good luck to them. 

Competition has vastly increased the amount of football on offer to Kiwi's in the past few months, hopefully it will continue.

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