aboylikedave: For starters they didn't offer a refund, just to cancel subscription.

NonprayingMantis:

aboylikedave: For starters they didn't offer a refund, just to cancel subscription.

your post said:

".however just spoke to Customer Services (had to refer me to NZ manager who called me on his mobile) who confirmed that this is incorrect and the 24 hour rule applies to non on demand games. Apologised and said i could have are fund if I was un satisfied."


so did they offer you a refund or not?

(BTW, I find it amusing that your main complaint is them changing their story on something.... and you go and do the exact same thing )

NonprayingMantis:

aboylikedave: For starters they didn't offer a refund, just to cancel subscription.

your post said:

".however just spoke to Customer Services (had to refer me to NZ manager who called me on his mobile) who confirmed that this is incorrect and the 24 hour rule applies to non on demand games. Apologised and said i could have are fund if I was un satisfied."


so did they offer you a refund or not?

(BTW, I find it amusing that your main complaint is them changing their story on something.... and you go and do the exact same thing )

NonprayingMantis:

aboylikedave: FAQ says

Do I have to watch all the matches live or can I record them and watch at my leisure?

We've confirmed with the league that every single match can be watched once at any time - live or otherwise. On top of this we're offering 250 matches for multiple views whenever you want. We'll try to ensure for starters they are all the 3am kick-off matches, with the remainder being as many of the midnight games as we can squeeze in.

....however just spoke to Customer Services (had to refer me to NZ manager who called me on his mobile) who confirmed that this is incorrect and the 24 hour rule applies to non on demand games. Apologised and said i could have are fund if I was un satisfied.

Can't decide if the 24 hour rule is a deal breaker as after 24 hours I would likely know the result anyway.

What I will do is email the Herald and FairGo and I encourage others to. It's cowboy ish and amateurish. The fact this guy had to call me on his mobile and got a bit frustrated that I was bothering him at the weekend says it all. The weekend is their core business time.

doubt fair go will be at all interested considering they have offered you a full refund.  Fair Go like exmplaes where the companies have refused to put things right.

Perhaps the information given to them at the time by the EPL was incorrect. What more can they do but offer you a full refund?

paintballdan:

NonprayingMantis:

aboylikedave: FAQ says

Do I have to watch all the matches live or can I record them and watch at my leisure?

We've confirmed with the league that every single match can be watched once at any time - live or otherwise. On top of this we're offering 250 matches for multiple views whenever you want. We'll try to ensure for starters they are all the 3am kick-off matches, with the remainder being as many of the midnight games as we can squeeze in.

....however just spoke to Customer Services (had to refer me to NZ manager who called me on his mobile) who confirmed that this is incorrect and the 24 hour rule applies to non on demand games. Apologised and said i could have are fund if I was un satisfied.

Can't decide if the 24 hour rule is a deal breaker as after 24 hours I would likely know the result anyway.

What I will do is email the Herald and FairGo and I encourage others to. It's cowboy ish and amateurish. The fact this guy had to call me on his mobile and got a bit frustrated that I was bothering him at the weekend says it all. The weekend is their core business time.

doubt fair go will be at all interested considering they have offered you a full refund.  Fair Go like exmplaes where the companies have refused to put things right.

Perhaps the information given to them at the time by the EPL was incorrect. What more can they do but offer you a full refund?

I had the same thought that the Premier League changed the package. After giving it some thought, I can't see it though. Colluseum paid many millions of $ to broadcast games and I can't believe that what they show and how long they could show it for wouldn't be crystal clear in the contract.

vkjc:

paintballdan:

NonprayingMantis:

aboylikedave: FAQ says

Do I have to watch all the matches live or can I record them and watch at my leisure?

We've confirmed with the league that every single match can be watched once at any time - live or otherwise. On top of this we're offering 250 matches for multiple views whenever you want. We'll try to ensure for starters they are all the 3am kick-off matches, with the remainder being as many of the midnight games as we can squeeze in.

....however just spoke to Customer Services (had to refer me to NZ manager who called me on his mobile) who confirmed that this is incorrect and the 24 hour rule applies to non on demand games. Apologised and said i could have are fund if I was un satisfied.

Can't decide if the 24 hour rule is a deal breaker as after 24 hours I would likely know the result anyway.

What I will do is email the Herald and FairGo and I encourage others to. It's cowboy ish and amateurish. The fact this guy had to call me on his mobile and got a bit frustrated that I was bothering him at the weekend says it all. The weekend is their core business time.

doubt fair go will be at all interested considering they have offered you a full refund.  Fair Go like exmplaes where the companies have refused to put things right.

Perhaps the information given to them at the time by the EPL was incorrect. What more can they do but offer you a full refund?

I had the same thought that the Premier League changed the package. After giving it some thought, I can't see it though. Colluseum paid many millions of $ to broadcast games and I can't believe that what they show and how long they could show it for wouldn't be crystal clear in the contract.

many millions? I heard it was something pitiful like 600k a season. (just what I heard)

Dororke: Had a great night of viewing via the iPhone and airplay to my AppleTV onto the big screen. Watched the full man City v Hull game and then fell asleep watching West Ham. No offense to Hammer supporters by the way - I was just tired.

So I went to bed around 6:00am and was awoken by the kids with a cooked breakfast around 10:00ish. (It's father's day here). Then I watched the West Ham game again on my iPad from the comfort of my bed. Arose at 12:00 and after a quick shower, walk the dog, lunch etc I'm about to sit down and watch another game. This time I'll have to use the 2nd TV (40") in the kids rumpus room as they're watching the Disney channel on the big screen. I wondered when I would find my 2nd Apple TV useful.

Overall I'm loving the freedom of being able to watch the game anywhere I choose in the confines of my own home. Something in the past I would have had to fight over.