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12 posts

Geek
+1 received by user: 3


  Reply # 889208 3-Sep-2013 20:01
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I've had enough of these clowns now and have lodged a complaint with the Commerce Commission under the Fair Trading Act. I'm not one to complain generally and have never felt the need to complain to an authority before but they have seriously pissed me off with how they have blatantly changed the rules with how long games will be available for.

Before subscribing I wanted to clarify how long they would leave games up for as it's not possible for me to watch more than a game or two before Tuesday.

Their FAQ section was ambiguous at best:

Do I have to watch all the matches live or can I record them and watch at my leisure?

We've confirmed with the league that every single match can be watched once at any time - live or otherwise. On top of this we're offering 250 matches for multiple views whenever you want. We'll try to ensure for starters they are all the 3am kick-off matches, with the remainder being as many of the midnight games as we can squeeze in.


I emailed them and asked them to clarify and was sent the following reply:


From: Premier League Pass Support
Date: 1 August 2013 2:13:56 PM NZST
To:
Subject: [#LBQ-459-51999]: Premier League Games on demand
Reply-To: plpsupport@neulion.com

Greetings,

Thank you for contacting Premier League Pass Support.

Unfortunately, at this time we do not have any specific information as to which games will be included or omitted from on demand for the entirety of the season. However, all games will be available immediately after they have been completed, for at least a week. Once a round has been completed, some games will no longer be available.

We hope this information helps. Should you have any additional questions or concerns, please do not hesitate to contact us.

Regards,

Premier League Pass Support

On Friday they sent a mass email saying that a significant amount of games would only be available for 24 hrs so I sent them an email to question this and they replied:

On 31/08/2013, at 8:28 AM, Premier League Pass Support wrote:

Hello,

Thank you for the Premier League Pass product feedback.

You will be able to watch the match live and on demand in the archives until the start of the next fixture, at which point they will no longer be accessible. If you have any more questions please let us know.

Thank You

Premier League Pass Support


Not even sure what they means. I've sent them two more emails asking why they have changed the terms. They have answered neither. I find their communication terrible. They seem to have no idea what's going on and the story changes by the day. They just come across as complete cowboys to me an I'll be amazed if they are still around at the end of this three year term.

I don't expect the Commerce Commission to do anything about this but wanted to at least point out to them how dodgy Coliseum are.

36 posts

Geek
+1 received by user: 3


  Reply # 889256 3-Sep-2013 21:10
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paintballdan: I've had enough of these clowns now and have lodged a complaint with the Commerce Commission under the Fair Trading Act. I'm not one to complain generally and have never felt the need to complain to an authority before but they have seriously pissed me off with how they have blatantly changed the rules with how long games will be available for.

Before subscribing I wanted to clarify how long they would leave games up for as it's not possible for me to watch more than a game or two before Tuesday.

Their FAQ section was ambiguous at best:

Do I have to watch all the matches live or can I record them and watch at my leisure?

We've confirmed with the league that every single match can be watched once at any time - live or otherwise. On top of this we're offering 250 matches for multiple views whenever you want. We'll try to ensure for starters they are all the 3am kick-off matches, with the remainder being as many of the midnight games as we can squeeze in.


I emailed them and asked them to clarify and was sent the following reply:


From: Premier League Pass Support
Date: 1 August 2013 2:13:56 PM NZST
To:
Subject: [#LBQ-459-51999]: Premier League Games on demand
Reply-To: plpsupport@neulion.com

Greetings,

Thank you for contacting Premier League Pass Support.

Unfortunately, at this time we do not have any specific information as to which games will be included or omitted from on demand for the entirety of the season. However, all games will be available immediately after they have been completed, for at least a week. Once a round has been completed, some games will no longer be available.

We hope this information helps. Should you have any additional questions or concerns, please do not hesitate to contact us.

Regards,

Premier League Pass Support

On Friday they sent a mass email saying that a significant amount of games would only be available for 24 hrs so I sent them an email to question this and they replied:

On 31/08/2013, at 8:28 AM, Premier League Pass Support wrote:

Hello,

Thank you for the Premier League Pass product feedback.

You will be able to watch the match live and on demand in the archives until the start of the next fixture, at which point they will no longer be accessible. If you have any more questions please let us know.

Thank You

Premier League Pass Support


Not even sure what they means. I've sent them two more emails asking why they have changed the terms. They have answered neither. I find their communication terrible. They seem to have no idea what's going on and the story changes by the day. They just come across as complete cowboys to me an I'll be amazed if they are still around at the end of this three year term.

I don't expect the Commerce Commission to do anything about this but wanted to at least point out to them how dodgy Coliseum are.


you aint the only one. terms like basically broadcast quality. whats that even mean. also average data use is vey ambiguous.

229 posts

Master Geek
+1 received by user: 12


  Reply # 889657 4-Sep-2013 13:31
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http://www.stuff.co.nz/technology/digital-living/9125056/Ezyflix-enters-the-NZ-internet-TV-arena

Last paragraph:

"Coliseum announced today that customers who had signed up to its PremierLeaguePass.com service would be able to watch the two All White's World Cup Qualifiers that will be played later this year, online, without further charge."

Judging by Twitter they are also showing the Sweden vs Ireland and Ukraine vs England games for the international break, free for all subscribers and available on demand for a month.

2703 posts

Uber Geek
+1 received by user: 688


  Reply # 889663 4-Sep-2013 13:47
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Benoire: Think Openplay DNS is $50USD a year or $4.99 a month. I'm on the month by month basis while I test Al Jazeera Sport.

If Al Jazeera had a decent interface to acces their content I would be very happy to use them, as it stands its web based with some applications that I cannot load on to my Samsung Tablet unfortunately. but it has far more value than PLP in my opinion and currently has a higher bitrate, although as they use auto quality I cannot say if the stream is at 4.2mbps at all times. They're improving their online infrastructure as they've only started to offer the higher quality stream this season.


i could join up to Al Jazeera by using the free hola unblocker addon and switching countries to Egypt, just in case you want to watch some highlights and try it out.




Common sense is not as common as you think.


96 posts

Master Geek
+1 received by user: 5


  Reply # 889721 4-Sep-2013 15:01
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expression: http://www.stuff.co.nz/technology/digital-living/9125056/Ezyflix-enters-the-NZ-internet-TV-arena

Last paragraph:

"Coliseum announced today that customers who had signed up to its PremierLeaguePass.com service would be able to watch the two All White's World Cup Qualifiers that will be played later this year, online, without further charge."

Judging by Twitter they are also showing the Sweden vs Ireland and Ukraine vs England games for the international break, free for all subscribers and available on demand for a month.

Changed now...

"Coliseum announced today that customers who had signed up to its PremierLeaguePass.com service would be able to watch the next two World Cup Qualifiers, between Ireland and Sweden and Ukraine and England, online, without further charge.

An earlier version of this story incorrectly said it would show this year's two All White's World Cup qualifiers free-of-charge"

6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 889771 4-Sep-2013 16:16
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so is anybody on Slingshot using PLP?
They announced that they would unmeter it, but I'm curious as to whether they have or not.

60 posts

Master Geek


  Reply # 889776 4-Sep-2013 16:20
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SwansNZ:
expression: http://www.stuff.co.nz/technology/digital-living/9125056/Ezyflix-enters-the-NZ-internet-TV-arena

Last paragraph:

"Coliseum announced today that customers who had signed up to its PremierLeaguePass.com service would be able to watch the two All White's World Cup Qualifiers that will be played later this year, online, without further charge."

Judging by Twitter they are also showing the Sweden vs Ireland and Ukraine vs England games for the international break, free for all subscribers and available on demand for a month.

Changed now...

"Coliseum announced today that customers who had signed up to its PremierLeaguePass.com service would be able to watch the next two World Cup Qualifiers, between Ireland and Sweden and Ukraine and England, online, without further charge.

An earlier version of this story incorrectly said it would show this year's two All White's World Cup qualifiers free-of-charge"


Didnt Sky say they had all the All Whites games?

60 posts

Master Geek


  Reply # 889777 4-Sep-2013 16:20
Send private message

SwansNZ:
expression: http://www.stuff.co.nz/technology/digital-living/9125056/Ezyflix-enters-the-NZ-internet-TV-arena

Last paragraph:

"Coliseum announced today that customers who had signed up to its PremierLeaguePass.com service would be able to watch the two All White's World Cup Qualifiers that will be played later this year, online, without further charge."

Judging by Twitter they are also showing the Sweden vs Ireland and Ukraine vs England games for the international break, free for all subscribers and available on demand for a month.

Changed now...

"Coliseum announced today that customers who had signed up to its PremierLeaguePass.com service would be able to watch the next two World Cup Qualifiers, between Ireland and Sweden and Ukraine and England, online, without further charge.

An earlier version of this story incorrectly said it would show this year's two All White's World Cup qualifiers free-of-charge"


Didnt Sky say they had all the All Whites games?

12 posts

Geek
+1 received by user: 3


  Reply # 889818 4-Sep-2013 17:13
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NonprayingMantis: so is anybody on Slingshot using PLP?
They announced that they would unmeter it, but I'm curious as to whether they have or not.


Yep, I'm with Slingshot. Just called them to upgrade to unlimited data and the guy I spoke to knew nothing about the unmetered plp access. Where did you hear about it?

80 posts

Master Geek
+1 received by user: 9


  Reply # 889832 4-Sep-2013 17:34
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http://www.slingshot.co.nz/about/media-releases/

94 posts

Master Geek
+1 received by user: 12


  Reply # 889987 4-Sep-2013 23:05
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Kim587: http://www.slingshot.co.nz/about/media-releases/


That's a good marketing move by Slingshot I'd say. I have a 500GB plan with Telecom and using ~200GB on average. Watching EPL will probably add another 30GB - 50GB say per month watching 10-15 games in full per month. Still plenty of spare before the cap is reached in my case. Am guessing that making this free for Slingshot won't actually cost them much at all but it may just entice a few extra subscribers. Nice one.

Those that may be considering moving will be those borderline customers on the thresholds of 50GB, 80GB and 120GB plans. The next steps up typically cost another $20 per month, so a sideway step might seem attractive to them.

94 posts

Master Geek
+1 received by user: 12


  Reply # 890005 4-Sep-2013 23:29
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SwansNZ:
expression: http://www.stuff.co.nz/technology/digital-living/9125056/Ezyflix-enters-the-NZ-internet-TV-arena

Last paragraph:

"Coliseum announced today that customers who had signed up to its PremierLeaguePass.com service would be able to watch the two All White's World Cup Qualifiers that will be played later this year, online, without further charge."

Judging by Twitter they are also showing the Sweden vs Ireland and Ukraine vs England games for the international break, free for all subscribers and available on demand for a month.

Changed now...

"Coliseum announced today that customers who had signed up to its PremierLeaguePass.com service would be able to watch the next two World Cup Qualifiers, between Ireland and Sweden and Ukraine and England, online, without further charge.

An earlier version of this story incorrectly said it would show this year's two All White's World Cup qualifiers free-of-charge"


Nice. Was starting to wonder what to do for a football fix during the international breaks. This will occupy a few hours I guess.

1878 posts

Uber Geek
+1 received by user: 368

Subscriber

  Reply # 890093 5-Sep-2013 08:55
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NonprayingMantis: so is anybody on Slingshot using PLP?
They announced that they would unmeter it, but I'm curious as to whether they have or not.

I use Slingshot and it's certainly not using any of my quaota - I am having trouble using it all up as we're not heavy users of the web at home, except for the football, but at this stage we just keep getting more and more roll-over data.

Currently sitting at over 200GB.





Handsome Dan Has Spoken.

36 posts

Geek
+1 received by user: 3


  Reply # 891196 7-Sep-2013 08:48
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its gone all quiet over here.

85 posts

Master Geek
+1 received by user: 14


  Reply # 891197 7-Sep-2013 08:55
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vkjc: its gone all quiet over here.


Much to the relief of coliseum!

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