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285 posts

Ultimate Geek

# 140749 19-Feb-2014 11:27
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Hi , 

So over the weekend I signed up for Netflix's USD7.99 p/m free-trial streaming plan.  I used Mediahint in the process because we're outside the legal region. 

It all worked fine, My credit card was accepted...they put a hold of $9.8 NZD on my account to make sure. 

And I started watching House of Cards. 

Then last night, I had to clear out my cookies, do some general OS maintenance. 

So of course my cookie session with Netflix was deleted and I had to login again.

So I typed what I really thought my password is....and nope. ...then another try...nope.

After the 4th try, I gave up and used their "send an email to myself to reset my password"  page ...I typed in my email and the text said "email has been sent".

I waited 1 hour....NADA.  ....I did another one....Nope. 
Then i read the FAQ section and it says that the email should arrive within a few minutes. 

And I can't even email their support because there are no links. The "email us" link just leads to  "not available in your region".
I don't really wanna call them.

So now the problem is if i just let it go , by this time next month my free trial will be over and they'll start charging my CC !

Help ?

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3142 posts

Uber Geek


  # 990322 19-Feb-2014 11:49
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You've checked your junk/spam folder in your email account?
You may need to log into webmail to do this.

285 posts

Ultimate Geek

  # 990329 19-Feb-2014 12:03
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CYaBro: You've checked your junk/spam folder in your email account?
You may need to log into webmail to do this.

Yup. All folders.

And this morning the $9.8 VISA HOLD is suddenly gone. 

Could it be because when I was entering my CC detail, it was asking for a zip code and I entered my NZ one (since it says it has to be the same as the CC) and Netflix found out it's a NON-US one ?


4803 posts

Uber Geek


  # 990346 19-Feb-2014 12:15
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What CC are you using?
I used an Air New Zealand One Smart debit card and the Zip/Address of my Youshop account.

285 posts

Ultimate Geek

  # 990349 19-Feb-2014 12:18
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trig42: What CC are you using?
I used an Air New Zealand One Smart debit card and the Zip/Address of my Youshop account.

VISA Debit from National Bank (Which is now ANZ, but the card was made when National was still independent)

1158 posts

Uber Geek


  # 990475 19-Feb-2014 14:05
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One of the methods here might help:

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