Roku 3 DNS issues

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534 posts

Ultimate Geek

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#1032284 27-Apr-2014 23:12

UnBlock-US are also doing the same thing and have a long list. They however have stated the following:

Unblock-Us: We have been working very hard to try to come up with solutions for as many different routers as we can, however, it has now become impossible for us to continue trying to fix every single router make and model and firmware version, as this is now taking us away from the day to day issues that we have to address to keep bringing the best possible service we can to you, our subscribers.

It is for this reason we have had to make the difficult decision to stop trying to create fixes for routers other than the ones that are listed below.

http://support.unblock-us.com/customer/portal/articles/1523121-open-issues-with-roku-3-s-after-the-latest-roku-update

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HadynGreen

30 posts

Geek

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#1032352 28-Apr-2014 08:59

Thanks for the run down y'all. I'm about to set up my new Roku Streaming stick tonight and I'm guessing I'm going to run into a similar problem.

Though that's annoying to hear about Huluplus as well, coz that was gonna be my back up service.

Technology Writer
Consumer NZ

@hadyngreen - twitter

richierich1968

92 posts

Master Geek

#1032371 28-Apr-2014 09:29

HadynGreen: Thanks for the run down y'all. I'm about to set up my new Roku Streaming stick tonight and I'm guessing I'm going to run into a similar problem.

Though that's annoying to hear about Huluplus as well, coz that was gonna be my back up service.

Hi Hadyn,

What SmartDNS service will you be/are you using?

You should be OK if you follow the guides - the Unotelly one is especially nice and clear.

Cheers

HadynGreen

30 posts

Geek

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#1032399 28-Apr-2014 10:20

What SmartDNS service will you be/are you using?

You should be OK if you follow the guides - the Unotelly one is especially nice and clear.

I was gonna use Unblock-US because I've chatted to them on twitter and they seem to understand my issues with MLB.tv and NFL Gamepass (which work best if you're not from the US)

Technology Writer
Consumer NZ

@hadyngreen - twitter

zocster

1983 posts

Uber Geek

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Lifetime subscriber

#1032456 28-Apr-2014 11:14

richierich1968: There is an excellent guide on the Unotelly site which gives instructions for lots of different routers to set up static routes. I did this earlier this evening and now everything is working perfectly.

See http://help.unotelly.com/support/solutions/articles/192836-why-do-i-need-to-block-public-dns

Cheers.

Yeah I use unotelly vs unblockus ...

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richierich1968

92 posts

Master Geek

#1032518 28-Apr-2014 12:35

zocster:
richierich1968: There is an excellent guide on the Unotelly site which gives instructions for lots of different routers to set up static routes. I did this earlier this evening and now everything is working perfectly.

See http://help.unotelly.com/support/solutions/articles/192836-why-do-i-need-to-block-public-dns

Cheers.

Yeah I use unotelly vs unblockus ...

The Unotelly support guys were absolutely brilliant when I had an issue - was dealing with their Systems Architect and he was working with me via email and Skype to use Wireshark to capture packets to try to resolve it. I'm only on a trial with them at moment, but based on their support I will be using them going forward.

Glassboy

850 posts

Ultimate Geek

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Trusted

#1032577 28-Apr-2014 14:16

Hi I've just moved from a TCL cable modem to Vodafone VDSL and now have problems with the Netflix clients on my Roku, Sony Bluray, and PS4. It still works fine on the laptop. I'm in the process of replacing the Vodafone supplied Huawei with something better. So I feel your pain :-)

UnoTelly has instructions here http://help.unotelly.com/support/solutions/articles/192836-why-do-i-need-to-block-public-dns

alisam

826 posts

Ultimate Geek

#1032742 28-Apr-2014 18:31

I have read the Unotelly instructions. Naturally the Vodafone HG659 is not listed, so I followed the instructions for TP-LINK.

I entered the 4 static route entries, but afterwards I could still ping the ip addresses.
Tried a router re-boot but no change.

OK before you all laugh I entered for Gateway: 192.168.1.1.
Is that the correct for 'your router IP'.
Should I have entered the 'IPv4 address' (which I wrote down).
The instructions talk about using 'any unreachable IP that the router accepts should work' and give as an example 127.0.0.1 or 192.168.0.253. Should I try one of these?

PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Pro), Dell Inspiron 7591 2n1 (Windows 11 Pro)
Net: Grandstream 1 x GWN7062, 1 x GWN7610, 1 x GWN7665
Storage: Synology DS216play NAS, 2 x 6TB
Media: 3 x Amazon FireTV. Echo, Dot, Spot
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV
Mobile: Samsung Galaxy A52 5G
Wearable: Gear S3 Frontier

richierich1968

92 posts

Master Geek

#1032754 28-Apr-2014 18:56

alisam: I have read the Unotelly instructions. Naturally the Vodafone HG659 is not listed, so I followed the instructions for TP-LINK.

I entered the 4 static route entries, but afterwards I could still ping the ip addresses.
Tried a router re-boot but no change.

OK before you all laugh I entered for Gateway: 192.168.1.1.
Is that the correct for 'your router IP'.
Should I have entered the 'IPv4 address' (which I wrote down).
The instructions talk about using 'any unreachable IP that the router accepts should work' and give as an example 127.0.0.1 or 192.168.0.253. Should I try one of these?

I used the address of my Asus router, which is 192.168.1.1.

I can't recall what the local IP address of the HG659 is, but it is whatever you use to login to it.

alisam

826 posts

Ultimate Geek

#1032817 28-Apr-2014 20:47

richierich1968:
alisam: I have read the Unotelly instructions. Naturally the Vodafone HG659 is not listed, so I followed the instructions for TP-LINK.

I entered the 4 static route entries, but afterwards I could still ping the ip addresses.
Tried a router re-boot but no change.

OK before you all laugh I entered for Gateway: 192.168.1.1.
Is that the correct for 'your router IP'.
Should I have entered the 'IPv4 address' (which I wrote down).
The instructions talk about using 'any unreachable IP that the router accepts should work' and give as an example 127.0.0.1 or 192.168.0.253. Should I try one of these?

I used the address of my Asus router, which is 192.168.1.1.

I can't recall what the local IP address of the HG659 is, but it is whatever you use to login to it.

The local IP address for the HG659, is 192.168.1.1.
I'll have another go (because I have since deleted them).

richierich1968

92 posts

Master Geek

#1032839 28-Apr-2014 21:09

alisam:
richierich1968:
alisam: I have read the Unotelly instructions. Naturally the Vodafone HG659 is not listed, so I followed the instructions for TP-LINK.

I entered the 4 static route entries, but afterwards I could still ping the ip addresses.
Tried a router re-boot but no change.

OK before you all laugh I entered for Gateway: 192.168.1.1.
Is that the correct for 'your router IP'.
Should I have entered the 'IPv4 address' (which I wrote down).
The instructions talk about using 'any unreachable IP that the router accepts should work' and give as an example 127.0.0.1 or 192.168.0.253. Should I try one of these?

I used the address of my Asus router, which is 192.168.1.1.

I can't recall what the local IP address of the HG659 is, but it is whatever you use to login to it.

The local IP address for the HG659, is 192.168.1.1.
I'll have another go (because I have since deleted them).

It looks like you may have to give Vodafone a call and get a tech to do it, judging by this post on the VF forums https://community.vodafone.co.nz/t5/Modems-home-Wi-Fi/Static-routing-on-HG659/td-p/115634

alisam

826 posts

Ultimate Geek

#1032843 28-Apr-2014 21:15

richierich1968:
alisam:
richierich1968:
alisam: I have read the Unotelly instructions. Naturally the Vodafone HG659 is not listed, so I followed the instructions for TP-LINK.

I entered the 4 static route entries, but afterwards I could still ping the ip addresses.
Tried a router re-boot but no change.

OK before you all laugh I entered for Gateway: 192.168.1.1.
Is that the correct for 'your router IP'.
Should I have entered the 'IPv4 address' (which I wrote down).
The instructions talk about using 'any unreachable IP that the router accepts should work' and give as an example 127.0.0.1 or 192.168.0.253. Should I try one of these?

I used the address of my Asus router, which is 192.168.1.1.

I can't recall what the local IP address of the HG659 is, but it is whatever you use to login to it.

The local IP address for the HG659, is 192.168.1.1.
I'll have another go (because I have since deleted them).

It looks like you may have to give Vodafone a call and get a tech to do it, judging by this post on the VF forums https://community.vodafone.co.nz/t5/Modems-home-Wi-Fi/Static-routing-on-HG659/td-p/115634

Thanks for that.

richierich1968

92 posts

Master Geek

#1033161 29-Apr-2014 13:55

alisam:
richierich1968:
alisam:
richierich1968:
alisam: I have read the Unotelly instructions. Naturally the Vodafone HG659 is not listed, so I followed the instructions for TP-LINK.

I entered the 4 static route entries, but afterwards I could still ping the ip addresses.
Tried a router re-boot but no change.

OK before you all laugh I entered for Gateway: 192.168.1.1.
Is that the correct for 'your router IP'.
Should I have entered the 'IPv4 address' (which I wrote down).
The instructions talk about using 'any unreachable IP that the router accepts should work' and give as an example 127.0.0.1 or 192.168.0.253. Should I try one of these?

I used the address of my Asus router, which is 192.168.1.1.

I can't recall what the local IP address of the HG659 is, but it is whatever you use to login to it.

The local IP address for the HG659, is 192.168.1.1.
I'll have another go (because I have since deleted them).

It looks like you may have to give Vodafone a call and get a tech to do it, judging by this post on the VF forums https://community.vodafone.co.nz/t5/Modems-home-Wi-Fi/Static-routing-on-HG659/td-p/115634

Thanks for that.

How did you get on?

alisam

826 posts

Ultimate Geek

#1033177 29-Apr-2014 14:34

richierich1968:
alisam:
richierich1968:
alisam:
richierich1968:
alisam: I have read the Unotelly instructions. Naturally the Vodafone HG659 is not listed, so I followed the instructions for TP-LINK.

I entered the 4 static route entries, but afterwards I could still ping the ip addresses.
Tried a router re-boot but no change.

OK before you all laugh I entered for Gateway: 192.168.1.1.
Is that the correct for 'your router IP'.
Should I have entered the 'IPv4 address' (which I wrote down).
The instructions talk about using 'any unreachable IP that the router accepts should work' and give as an example 127.0.0.1 or 192.168.0.253. Should I try one of these?

I used the address of my Asus router, which is 192.168.1.1.

I can't recall what the local IP address of the HG659 is, but it is whatever you use to login to it.

The local IP address for the HG659, is 192.168.1.1.
I'll have another go (because I have since deleted them).

It looks like you may have to give Vodafone a call and get a tech to do it, judging by this post on the VF forums https://community.vodafone.co.nz/t5/Modems-home-Wi-Fi/Static-routing-on-HG659/td-p/115634

Thanks for that.

How did you get on?

I have emailed Lon at Vodafone, mainly to ask whether it is absolutely necessary for a tech support person to make the change. I don't understand why, I can see all the fields, but don't know the correct answers to some of them. Surely, they could provide some basic information/help on this site as they did with changing DNS.

Glassboy

850 posts

Ultimate Geek

ID Verified

Trusted

#1033224 29-Apr-2014 16:31

I set the appropriate static routes in mine last night, which had the effect of stopping wifi functioning for my children's iPods. The could connect to the WLAN, but apparently no further. Removing the routes didn't fix the issue and I ended up restoring the HG659 to it's factory defaults for the fifth time.

I pulled finger and got my Linksys WRT320 running dd-wrt providing a completely separate network for the Roku and left the HG659 running with out of the box settings.

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