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77 posts

Master Geek


# 143604 20-Apr-2014 20:29
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Hi all,

I've had a good search of the forums but could not find anything related to my issue, so apologies if it has been asked before.

I'm having trouble connecting to Showtime Anytime through my Roku 3. Every time I launch the channel on my Roku, I get the following error:
there was an error in the application, please try again.
Error code: 100

What does this error code mean?

Sometimes it will get me to the Showtime Anytime menu, but when I try to watch anything I get the above message. I have removed the channel and rebooted the Roku, and then reinstalled it. I have updated the Roku and tried just about everything I can think of, but without luck. It is driving me nuts.

Does anyone else get this same error?

FYI I realise this is a subscription channel and is only available thru certain providers in the US. I have a family member there who has provided me access to their account.

Cheers.

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787 posts

Ultimate Geek


  # 1028338 20-Apr-2014 21:18
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Are you using an unblocking service so the machine thinks you are in the US?




Interests: HTPC, Web App authoring. 




77 posts

Master Geek


  # 1028340 20-Apr-2014 21:26
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turb: Are you using an unblocking service so the machine thinks you are in the US?


Yes - sorry, I forgot to mention that. I'm using Unotelly and I've also tried Unblock-US but they don't support Showtime Anytime yet. I've also tried Getflix under their free trial, but I get the same error, which is making me think it could be an issue with the app itself. However I have scoured the Roku forums and could find nothing about it.

 
 
 
 


436 posts

Ultimate Geek


  # 1028470 21-Apr-2014 08:54
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I don't know if this will help but I read somewhere that the Roku box defaults to Google DNS before trying the user inputted DNS.

Try setting the Unotelly DNS at the router and see if this helps.

Other than that email Roku on the error message they maybe able to help.

596 posts

Ultimate Geek


  # 1028502 21-Apr-2014 10:09
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In Unotelly, Have you set Channel option 2 to US?




77 posts

Master Geek


  # 1028508 21-Apr-2014 10:34
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I've got the Unotelly DNS set up in the router at the moment and I've also got the channel options set to option 2 on my Unotelly dashboard.

I can access the site on PCs in the house, it's just the Roku.

Was going to email Roku support but I think they get quite stroppy about the devices being used in countries where they are not legitimately on sale. The Roku forums will not entertain any discussion re geo-unblocking services...

436 posts

Ultimate Geek


  # 1028522 21-Apr-2014 11:32
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Hi,
Have a look at the following link looks like you not the first person with this error.

http://forums.roku.com/viewtopic.php?p=438032&sid=827eeff178eed3295aa9812cedf0d279

May pay to keep a watch on this thread.



77 posts

Master Geek


  # 1028528 21-Apr-2014 11:44
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Lol, that's actually my post on the Roku forum! I had to say I was located in LA as I know they would give me the standard "there is to be no discussion about DNS unblocking or circumventing the restrictions otherwise you will be banned..." speech.

I recall seeing a question from someone else wanting to use a Roku in NZ and he got shut down. They are happy to take my subscription fees but when I want support...

Thanks anyway though for checking out the forums for me - much appreciated :)

 
 
 
 


596 posts

Ultimate Geek


  # 1028609 21-Apr-2014 16:08
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Found this on facebook

https://www.facebook.com/unotelly/posts/593948437359629?stream_ref=5

20th Feb, Unotelly said:
UnoTelly We do apologize but Show Time Any-time can not work with UnoDns because it uses IP and not DNS.

So you will have to use a VPN for this service




77 posts

Master Geek


  # 1029110 22-Apr-2014 13:25
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skewt: Found this on facebook

https://www.facebook.com/unotelly/posts/593948437359629?stream_ref=5

20th Feb, Unotelly said:
UnoTelly We do apologize but Show Time Any-time can not work with UnoDns because it uses IP and not DNS.

So you will have to use a VPN for this service



I've spoken with Unotelly and now they have their Level 2 support guys on to it. Kudos to them - they have been incredibly bloody responsive! Emails to them are answered and replied to within a half hour, no matter what time of day or night. Their Systems Architect has gotten me to run thru some tests and download Wireshark and send him the files, which I have done.

And as Murphy's Law dictates, Showtime Anytime worked perfectly and went thru the activation process while I had the ethernet connected to my laptop capturing the packets. When I rebooted the Roku, guess what? Yep, it stopped working and I got the "Error 100" message again. Frustrating as hell, to say the least.

No one on the Roku Forum has responded to my question. Bizarre considering there are 20 billion Roku users in the USA and Americans know everything about everything.

Will see what happens after Unotelly has analyzed the files and let you know.

Cheers.

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