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33 posts

Geek


  # 1053523 26-May-2014 12:49
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If you get this working unoTelly, I'll come back to you and stay. 

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  # 1053527 26-May-2014 12:51
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SaRaCeNz: If you get this working unoTelly, I'll come back to you and stay. 


Personally I'm thinking about switching.  May do anyways from unblock us just as Unotelly seems to have the best commitment to GZ.




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  # 1053537 26-May-2014 12:56
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davidcole:
SaRaCeNz: If you get this working unoTelly, I'll come back to you and stay. 


Personally I'm thinking about switching.  May do anyways from unblock us just as Unotelly seems to have the best commitment to GZ.


That's why I switched. Plus $30 something (USD) for one year, can't complain about prices either.



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Ultimate Geek


  # 1053540 26-May-2014 13:02
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Glassboy:
JimmyC:
Kinodad:
davidcole: So is anyone game enough to approach their ISP? Personally I think it would be a futile option.
Someone earlier in the thread posted a response from Vodafone...something to do with not investigating issues relating to Netflix


From a previous issue I was having with Netflix. This is posted on the VF Community forum - 

"Vodafone is partnered with SKY and unfortunately Netflix contravenes SKY's broadcasting rights to their content. We won't be able to investigate this further. =/"

Lon Sherrard
Community Moderator
Digital & Social Media
Vodafone New Zealand Ltd.


They can't investigate Netflix, but someone could ask who is traffic shaping and for what reasons.


"Traffic shaping to where?" will be their first question. "What service are you having trouble with? Oh, Netflix? Can't help."

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Wannabe Geek


  # 1053543 26-May-2014 13:06
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freitasm: Folks, I have changed the subject to reflect it may be affecting more than one ISP.

If you can't stream Netflix please post a reply with which ISP, device (OS/version) and which service you are using that would help.

Also please visit http://www.lagado.com/proxy-test and let us know if it thinks you are behind a proxy or not.




I'm with Snap! for my webs, using an Apple TV and Unotelly for my routing. Can confirm wasn't working Saturday afternoon, although wasn't aware of this problem so didn't test rigorously.

In-laws are with Telecom, have an Apple TV and Unotelly also, wasn't working Saturday night - sign in and browse worked, but not able to play anything.

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Master Geek


  # 1053546 26-May-2014 13:14
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getflix: Hi everyone, John from Getflix here...

We've come to a similar conclusion as Unblock Us.. there seems to be some ISP specific shaping/blocking going on when accessing certain CDNs/servers. This is all a working theory at this time, we're just putting our ideas/findings out there...

This shaping/blocking appears to be targeted at specific CDNs, in particular, Netflix Open Connect servers (possibly using the Open Connect ASN). Netflix in other regions uses other CDNs (Akamai, etc) which may explain why these are not affected.

There are still far more questions than answers... like why only some ISPs and why all at once? Do they share some international peering arrangements?

We've also believe that users on Orcon are not affected. Can anyone else verify this? Here's an interesting post on Orcon's blog that is well, interesting... http://www.orcon.net.nz/ufb/blog/how_to_watch_us_netflix_here_in_nz - they seem to be promoting Netflix streaming!

In terms of the reports that one of Playmo's DNS is OK... that DNS server is based in London and uses Google's DNS as an upstream. This is similar to our Ireland and London DNS servers... can anyone that's affected try to access US Netflix using only our London or Ireland DNS servers?

Thanks for all the info, both via our support desk and this thread... we'll post more info as it comes to hand.

/John


Hi John,

This might point back to my original post, Slingshot/Vodafone use Vocus for their international, Telecom use TNZI for their international, both Snap and Orcon have built their own International Networks but also use some capacity from TNZI and others.

I'd be looking at maybe Vocus and if they are doing anything, although this would be affecting AU too as they are a large transit provider over there, so then again unlikely to be them (unless its something happening for just their NZ customers)

My theory does break down with some Telecom/Bigpipe users reporting issues too, but something else to consider might be the use of their proxy/cache servers, so far the only ISP that does not seem to have any users with issues is Snap, which does not cache any data, is there anyone from Orcon (who does cache) that is having issues?

Where abouts are the Netflix Open Connect servers that you would expect NZ customers to be pulling the data from located? do you have an IP Address that users can post traceroutes too?




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Ultimate Geek


  # 1053547 26-May-2014 13:15
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getflix: can anyone that's affected try to access US Netflix using only our London or Ireland DNS servers?



I'll certainly give that a go when I get home tonight. 

 
 
 
 


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BigPipe

  # 1053554 26-May-2014 13:19
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pchs:
getflix: Hi everyone, John from Getflix here...

We've come to a similar conclusion as Unblock Us.. there seems to be some ISP specific shaping/blocking going on when accessing certain CDNs/servers. This is all a working theory at this time, we're just putting our ideas/findings out there...

This shaping/blocking appears to be targeted at specific CDNs, in particular, Netflix Open Connect servers (possibly using the Open Connect ASN). Netflix in other regions uses other CDNs (Akamai, etc) which may explain why these are not affected.

There are still far more questions than answers... like why only some ISPs and why all at once? Do they share some international peering arrangements?

We've also believe that users on Orcon are not affected. Can anyone else verify this? Here's an interesting post on Orcon's blog that is well, interesting... http://www.orcon.net.nz/ufb/blog/how_to_watch_us_netflix_here_in_nz - they seem to be promoting Netflix streaming!

In terms of the reports that one of Playmo's DNS is OK... that DNS server is based in London and uses Google's DNS as an upstream. This is similar to our Ireland and London DNS servers... can anyone that's affected try to access US Netflix using only our London or Ireland DNS servers?

Thanks for all the info, both via our support desk and this thread... we'll post more info as it comes to hand.

/John


Hi John,

This might point back to my original post, Slingshot/Vodafone use Vocus for their international, Telecom use TNZI for their international, both Snap and Orcon have built their own International Networks but also use some capacity from TNZI and others.

I'd be looking at maybe Vocus and if they are doing anything, although this would be affecting AU too as they are a large transit provider over there, so then again unlikely to be them (unless its something happening for just their NZ customers)

My theory does break down with some Telecom/Bigpipe users reporting issues too, but something else to consider might be the use of their proxy/cache servers, so far the only ISP that does not seem to have any users with issues is Snap, which does not cache any data, is there anyone from Orcon (who does cache) that is having issues?

Where abouts are the Netflix Open Connect servers that you would expect NZ customers to be pulling the data from located? do you have an IP Address that users can post traceroutes too?



I haven't seen any posts by Bigpipe users with issues, and we haven't received any support tickets about it either.

There is also a poster just a few posts up on Snap reporting issues.

Pretty sure that nobody in NZ can cache Netflix.






bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


33 posts

Geek


  # 1053555 26-May-2014 13:23
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Ok- before we all blame the ISP's, can I just say that Hulu+, Smithsonian, US iTunes etc all worked for me on DNS. Just not Netflix.

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  # 1053556 26-May-2014 13:24
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SaRaCeNz: Ok- before we all blame the ISP's, can I just say that Hulu+, Smithsonian, US iTunes etc all worked for me on DNS. Just not Netflix.


That's true, no one is having issues with those other services though, just Netflix, and early indications are that it is the ISPs affecting access to Netflix.




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  # 1053560 26-May-2014 13:27
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SaRaCeNz: Ok- before we all blame the ISP's, can I just say that Hulu+, Smithsonian, US iTunes etc all worked for me on DNS. Just not Netflix.


As mentioned before... Netflix has peering agreements in place in the USA, while other regions use standard CDNs. Upstream providers might not have access to these peering locations and this can be causing problems. So yes, it could still be something ISP-related (as in upstream in use, not necessarily ISP-initiated) seeing that Netflix US is different from the rest of the other regions.





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Geek


  # 1053561 26-May-2014 13:29
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Or rather it's Netflix US using a form of traffic classification

 

 

I fix stuff!
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  # 1053573 26-May-2014 13:37
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I have tested it on Orcon and seems to work still

If any Orcons customers are having issues, please PM me so we can work on getting it going again for you!



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  # 1053575 26-May-2014 13:39
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Im with snap, was meant to test it over the weekend but got busy.

Just tested here at work and no problems playing content on my work pc via hola unblocker.. Played 2 eps of house of cards (skipped through the episodes), and an orange is the new black. We are with inspire (30/30 p2p fibre)

442 posts

Ultimate Geek


  # 1053580 26-May-2014 13:47
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getflix: Hi everyone, John from Getflix here...

!

In terms of the reports that one of Playmo's DNS is OK... that DNS server is based in London and uses Google's DNS as an upstream. This is similar to our Ireland and London DNS servers... can anyone that's affected try to access US Netflix using only our London or Ireland DNS servers?

Thanks for all the info, both via our support desk and this thread... we'll post more info as it comes to hand.

/John




Hi John, I just tried the London DNS as my main and Dublin as my secondary on my Amazon Fire TV , no joy here


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