Netflix streaming issue 2014-05-24

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BDFL - Memuneh
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Geekzone

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#1053993 26-May-2014 22:59

Yes, there have been reports of Netflix problems inside the USA as well.

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wasabi2k

2094 posts

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#1053999 26-May-2014 23:02

Telecom VDSL
US Netflix via StrongVPN - works fine
US Netflix via GetFlix - any video buffers to 50% then fail

UnblockUs

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Unblock-US

#1054029 27-May-2014 02:47

Hi Guys,

Unblock-Us here - been eagerly following this thread over the last few days, and I want to share with you where we are.

We're working with a few of you in NZ to find out what the source of the issue is and this is still ongoing. If you'd like to help (and have a mac) drop me a private message on here and we'll hook up asap and get the ball rolling. We're already working with a number of you - but the more the merrier.

We're also working on an alternative solution - to get you guys back up and running asap. Will give you details about this as soon as I have it.

(Btw - not currently verified - but proof has been provided to the admins - we are who we say we are :) )

corksta

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#1054031 27-May-2014 03:12

Thanks for the update.

Is it looking promising for an alternative or are we still trying to figure out where to start?

plambrechtsen

1948 posts

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Inactive user

#1054033 27-May-2014 03:56

UnblockUs: Hi Guys,

Unblock-Us here - been eagerly following this thread over the last few days, and I want to share with you where we are.

We're working with a few of you in NZ to find out what the source of the issue is and this is still ongoing. If you'd like to help (and have a mac) drop me a private message on here and we'll hook up asap and get the ball rolling. We're already working with a number of you - but the more the merrier.

We're also working on an alternative solution - to get you guys back up and running asap. Will give you details about this as soon as I have it.

(Btw - not currently verified - but proof has been provided to the admins - we are who we say we are :) )

Happy if you contact me I'm "pl at telecom.co.nz" as I have seen a number of our customers impacted by this. It wouldn't ever be officially supported or sanction by Telecom but I do have a number of different transports (ADSL, VDSL, FIBRE) available to me in both a production and non production sense plus have many contacts within the organisation.

But to repeat for everyone else in case there is confusion. Telecom would never officially support a geoblocking avoidance or vpn service such as yourself or anyone else. All traffic on Telecom's network is treated equally in a best efforts basis. Telecom has never throttled specific types of traffic unless a customer has chosen to be on a plan that may include traffic management.

I'm reaching out to you (and others if needs be) as an individual who happens to work for Telecom.

UnblockUs

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Unblock-US

#1054034 27-May-2014 04:07

@plambrechtsen We understand that it is not officially supported and we really appreciate the offer of help.

Will drop you an email now, thanks dude!

UnoTellyNick

52 posts

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Unotelly

#1054039 27-May-2014 06:15

plambrechtsen:
UnblockUs: Hi Guys,

Unblock-Us here - been eagerly following this thread over the last few days, and I want to share with you where we are.

We're working with a few of you in NZ to find out what the source of the issue is and this is still ongoing. If you'd like to help (and have a mac) drop me a private message on here and we'll hook up asap and get the ball rolling. We're already working with a number of you - but the more the merrier.

We're also working on an alternative solution - to get you guys back up and running asap. Will give you details about this as soon as I have it.

(Btw - not currently verified - but proof has been provided to the admins - we are who we say we are :) )

Happy if you contact me I'm "pl at telecom.co.nz" as I have seen a number of our customers impacted by this. It wouldn't ever be officially supported or sanction by Telecom but I do have a number of different transports (ADSL, VDSL, FIBRE) available to me in both a production and non production sense plus have many contacts within the organisation.

But to repeat for everyone else in case there is confusion. Telecom would never officially support a geoblocking avoidance or vpn service such as yourself or anyone else. All traffic on Telecom's network is treated equally in a best efforts basis. Telecom has never throttled specific types of traffic unless a customer has chosen to be on a plan that may include traffic management.

I'm reaching out to you (and others if needs be) as an individual who happens to work for Telecom.

Hi Peter,

Thanks for reaching out. We've sent you a message.

http://www.unotelly.com

Unlock Netflix, BBC iPlayer, Hulu, and more in New Zealand!

UnoTellyService

62 posts

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Unotelly

#1054084 27-May-2014 08:42

Hey guys,

So we've collected all the ISPs you guys have reported. Let us know if you have any contradicting data.

Based on reports, Snap doesn't seem to be affected at all. Please let us know if you are using Snap and are experiencing this issue, or any other ISP for that matter.

If you have any more data to add in, please include the package you have with the ISP in your post. For example a user with Telecom ADSL2 reports that everything is working while another with Telecom ADSL with the 150gb package is not working.

To the ISP's that are in this thread, please take this as a reference to see if there is anything on your end that could be done (i.e clear caches, reboot servers, etc). We understand you can't "officially" support us or even help fix this issue, and it might not even be on your end, but it's bad for business when your customers have an alternative option that works for their needs.

ISPs and Packages that work:

Bigpipe ISP
FX
Orcon
Slingshot ADSL
Snap UFB
Snap VDSL
Telecom ADSL2
Xnet / WxC

ISPs and Packages that don't work:

Slingshot Global
Slingshot VDSL
Telecom ADSL - 150gb
Telecom UFB - 500gb
Telecom VDSL
Vodafone (TCL Cable )
Vodafone / Telstra

This isn't a conclusive list, nor is it complete, but this is our finding so far that we're hoping would help the ISPs while we continue to look into this from our end.

P.S Netflix still works via UK Dynamo Option for those that joined in late, and you can email us at support@unotelly.com for 30-day free VPN Trial if you really want US Netflix for now.

Also check out http://www.moreflicks.com/ if you're looking for something in particular as other Netflix region we support might have it.

Thanks guys,
Kobi

Lurch

1061 posts

Uber Geek

#1054095 27-May-2014 08:56

On Vodafone Naked DSL here and it's a no go, using a VPN has resolved it for me. But now I have to share that VPN connection with the LAN/Roku :-/

Have a spare router here so might have to use DD-WRT and try that :-/

Playmo was working fine until I posted it here LOL

gsr

112 posts

Master Geek

#1054097 27-May-2014 08:58

I have slingshot (adsl) with global mode off and use unotelly with my chromecast. Watched netflix without any issues yesterday.

bequbed

18 posts

Geek

#1054105 27-May-2014 09:11

I am on Slingshot ADSL (with Global mode off for now). Netflix works with Hola sort of on and off. To get a certain video working via Hola, I have to refresh the page couple of times or restart the browser.

Thinking of giving Getflix a go. Any users over here getting the error when using Netflix via Getflix?

NonprayingMantis

6434 posts

Uber Geek

#1054106 27-May-2014 09:12

UnoTellyService: Hey guys,

So we've collected all the ISPs you guys have reported. Let us know if you have any contradicting data.

Based on reports, Snap doesn't seem to be affected at all. Please let us know if you are using Snap and are experiencing this issue, or any other ISP for that matter.

If you have any more data to add in, please include the package you have with the ISP in your post. For example a user with Telecom ADSL2 reports that everything is working while another with Telecom ADSL with the 150gb package is not working.

To the ISP's that are in this thread, please take this as a reference to see if there is anything on your end that could be done (i.e clear caches, reboot servers, etc). We understand you can't "officially" support us or even help fix this issue, and it might not even be on your end, but it's bad for business when your customers have an alternative option that works for their needs.

ISPs and Packages that work:

Bigpipe ISP
FX
Orcon
Slingshot ADSL
Snap UFB
Snap VDSL
Telekom ADSL2
Xnet / WxC
Xtra ADSL 500gb

ISPs and Packages that don't work:

Slingshot Global
Slingshot VDSL
Telecom ADSL - 150gb
Telecom UFB - 500gb
Telecom VDSL
Vodafone (TCL Cable )
Vodafone / Telstra
Xtra VDSL Unlim

This isn't a conclusive list, nor is it complete, but this is our finding so far that we're hoping would help the ISPs while we continue to look into this from our end.

P.S Netflix still works via UK Dynamo Option for those that joined in late, and you can email us at support@unotelly.com for 30-day free VPN Trial if you really want US Netflix for now.

Also check out http://www.moreflicks.com/ if you're looking for something in particular as other Netflix region we support might have it.

Thanks guys,
Kobi

FYI - Xtra is the old name for Telecom broadband, so if Telecom isn't working, then neither is Xtra. They are the same ISP.

UnoTellyService

62 posts

Master Geek

Trusted

Unotelly

#1054110 27-May-2014 09:16

NonprayingMantis:
UnoTellyService: Hey guys,

So we've collected all the ISPs you guys have reported. Let us know if you have any contradicting data.

Based on reports, Snap doesn't seem to be affected at all. Please let us know if you are using Snap and are experiencing this issue, or any other ISP for that matter.

If you have any more data to add in, please include the package you have with the ISP in your post. For example a user with Telecom ADSL2 reports that everything is working while another with Telecom ADSL with the 150gb package is not working.

To the ISP's that are in this thread, please take this as a reference to see if there is anything on your end that could be done (i.e clear caches, reboot servers, etc). We understand you can't "officially" support us or even help fix this issue, and it might not even be on your end, but it's bad for business when your customers have an alternative option that works for their needs.

ISPs and Packages that work:

Bigpipe ISP
FX
Orcon
Slingshot ADSL
Snap UFB
Snap VDSL
Telekom ADSL2
Xnet / WxC
Xtra ADSL 500gb

ISPs and Packages that don't work:

Slingshot Global
Slingshot VDSL
Telecom ADSL - 150gb
Telecom UFB - 500gb
Telecom VDSL
Vodafone (TCL Cable )
Vodafone / Telstra
Xtra VDSL Unlim

This isn't a conclusive list, nor is it complete, but this is our finding so far that we're hoping would help the ISPs while we continue to look into this from our end.

P.S Netflix still works via UK Dynamo Option for those that joined in late, and you can email us at support@unotelly.com for 30-day free VPN Trial if you really want US Netflix for now.

Also check out http://www.moreflicks.com/ if you're looking for something in particular as other Netflix region we support might have it.

Thanks guys,
Kobi

FYI - Xtra is the old name for Telecom broadband, so if Telecom isn't working, then neither is Xtra. They are the same ISP.

Thanks for the update! I've adjusted my list accordingly. :-)

davidcole

6019 posts

Uber Geek

Trusted

#1054112 27-May-2014 09:16

UnoTellyService: Hey guys,

So we've collected all the ISPs you guys have reported. Let us know if you have any contradicting data.

Based on reports, Snap doesn't seem to be affected at all. Please let us know if you are using Snap and are experiencing this issue, or any other ISP for that matter.

If you have any more data to add in, please include the package you have with the ISP in your post. For example a user with Telecom ADSL2 reports that everything is working while another with Telecom ADSL with the 150gb package is not working.

To the ISP's that are in this thread, please take this as a reference to see if there is anything on your end that could be done (i.e clear caches, reboot servers, etc). We understand you can't "officially" support us or even help fix this issue, and it might not even be on your end, but it's bad for business when your customers have an alternative option that works for their needs.

ISPs and Packages that work:

Bigpipe ISP
FX
Orcon
Slingshot ADSL
Snap UFB
Snap VDSL
Telekom ADSL2
Xnet / WxC
Xtra ADSL 500gb

ISPs and Packages that don't work:

Slingshot Global
Slingshot VDSL
Telecom ADSL - 150gb
Telecom UFB - 500gb
Telecom VDSL
Vodafone (TCL Cable )
Vodafone / Telstra
Xtra VDSL Unlim

This isn't a conclusive list, nor is it complete, but this is our finding so far that we're hoping would help the ISPs while we continue to look into this from our end.

P.S Netflix still works via UK Dynamo Option for those that joined in late, and you can email us at support@unotelly.com for 30-day free VPN Trial if you really want US Netflix for now.

Also check out http://www.moreflicks.com/ if you're looking for something in particular as other Netflix region we support might have it.

Thanks guys,
Kobi

I believe this should be reading Telecom ADSL2 - which I am on, and I have the issue present.

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shelford

115 posts

Master Geek

#1054116 27-May-2014 09:24

UnoTellyService: Hey guys,

So we've collected all the ISPs you guys have reported. Let us know if you have any contradicting data.

Based on reports, Snap doesn't seem to be affected at all. Please let us know if you are using Snap and are experiencing this issue, or any other ISP for that matter.

If you have any more data to add in, please include the package you have with the ISP in your post. For example a user with Telecom ADSL2 reports that everything is working while another with Telecom ADSL with the 150gb package is not working.

To the ISP's that are in this thread, please take this as a reference to see if there is anything on your end that could be done (i.e clear caches, reboot servers, etc). We understand you can't "officially" support us or even help fix this issue, and it might not even be on your end, but it's bad for business when your customers have an alternative option that works for their needs.

ISPs and Packages that work:

Bigpipe ISP
FX
Orcon
Slingshot ADSL
Snap UFB
Snap VDSL
Telecom ADSL2
Xnet / WxC

ISPs and Packages that don't work:

Slingshot Global
Slingshot VDSL
Telecom ADSL - 150gb
Telecom UFB - 500gb
Telecom VDSL
Vodafone (TCL Cable )
Vodafone / Telstra

This isn't a conclusive list, nor is it complete, but this is our finding so far that we're hoping would help the ISPs while we continue to look into this from our end.

P.S Netflix still works via UK Dynamo Option for those that joined in late, and you can email us at support@unotelly.com for 30-day free VPN Trial if you really want US Netflix for now.

Also check out http://www.moreflicks.com/ if you're looking for something in particular as other Netflix region we support might have it.

Thanks guys,
Kobi

I'm using Slingshot big broadband 40GB package which i'm pretty sure is ADSL and Unblock US. Netflicks US and Canada not working but when changed to UK it does work. I'm using netflix on my windows 8 laptop and my Xbox one.

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