Netflix streaming issue 2014-05-24

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#1054840 28-May-2014 10:16

If Telecom fixes it, with their market power and so forth, it's unlikely that VF will risk alienating a certain small but likely very vocal group of Netflix users by continuing to be the sole big ISP to do nothing. After all, if Telecom can look past their immediate commercial interests......

Ultimately sure VF might be partnered with Sky but relative to the total number of VF subscribers, the number of Netflix users (and those with the motivation to use DNS providers to get around geoblocking etc) are still not likely to make a huge dent in that partnership's pockets but not satisfying them might produce a lot of negative media storm. But if Telecom ultimately does nothing or doesn't come through on the recent promise, I'd say those of us on VF who want to keep using Netflix would be best saying "adios" to it.

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psychnurse

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#1054841 28-May-2014 10:16

JimmyC:
psychnurse:
NonprayingMantis:
trig42:
freitasm: This is the response I received from Richard Llewellyn, Telecom New Zealand just now:

"We’re currently investigating this with providers to get confirmation, and if confirmed will arrange for any reconfiguration changes as recommended."

Nice work Telecom if they come through on it. Vodafone is being a bit quiet about it. I don't see it as 'enabling Netflix' as such, more fixing issues with their transparent proxy - we should be able to use the internet as we pay for it, not 'censored' by the ISP.

On a completely unrelated note - we have an issue with the new Telecom webpage at work (which we need to use on IE8). They have been very helpful and are rolling out a fix for it this week - pretty unexpected level of service as I was just expecting them to say "Use Chrome or Firefox if you can't update IE).

Not sure they would see it that way.

Of the only thing that doesn't work is netflix, a service that isn't supposed to work in Nz anyway, then I don't think anyone can blame ISPs for not changing their network for that reason.

It's called PR

Vodafone call it having a conflict of interest due to their partnership with Sky NZ. I'm very interested to see what they do in this instance, doubly so as a VF customer.

In a deregulated industry, I guess it comes down to "do you want to be that ISP that didn't respond to customer complaints when most of your competitors took action?"

JimmyC

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#1054846 28-May-2014 10:24

psychnurse:

In a deregulated industry, I guess it comes down to "do you want to be that ISP that didn't respond to customer complaints when most of your competitors took action?"

ISP's may be deregulated but if your partner has existing licensing agreements in place with content providers, agreements which allowing access to Netflix directly contravenes, what are you supposed to do?

Having said that, this is now a very public problem so I'm confident they'll make the change, even if it's a stealth fix. It was an update to their proxy, nothing more, nothing less.

zackwolf

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#1054848 28-May-2014 10:28

Guys first post here on Geekzone, and just wanted to drop you all a line and say THANKS for this post and a great forum. This has been p***ing me off for a few days now and to stumble across this while looking for a fix, i can stop tearing my hair out.

Awesome stuff, love your work.

PS telecom, another customer eagerly awaiting your fix.

dclegg

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#1054869 28-May-2014 10:53

psychnurse:
NonprayingMantis:
Not sure they would see it that way.

Of the only thing that doesn't work is netflix, a service that isn't supposed to work in Nz anyway, then I don't think anyone can blame ISPs for not changing their network for that reason.

It's called PR

Indeed. Not fixing the current situation would also cause a lot of people to re-assess who they use for their ISP, especially if there are ones out there who are known to be "NetFlix friendly".

Stansta

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#1054870 28-May-2014 10:53

As a techie wannabe, GZ is always my first port of call when I'm buying or having issues with tech. Once again this awesome community delivers....

robjg63

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#1054875 28-May-2014 10:55

freitasm:
robjg63: Think there is any likelyhood that vodafone will even be remotely interested in the above suggestions given their previous statements?

Might be useful to get a list of isps that 'fix' the issue....

I have contacted both Telecom and Vodafone to get an official word on this. Waiting for their reply.

Cheers Mauricio.
Holding my breath for Vodafone's response.

Disregarding the Netflix aspect - I think the issue is there is a fault in their caching. And faults should be rectified.
While we know it has affected Netflix there could be other products/providers that could have the same issue.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

freitasm

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#1054876 28-May-2014 10:55

So far:

Slingshot: fixed
Vodafone: no comment
Telecom: "we're examining it"
Orcon: not impacted
Snap: not impacted

psychnurse

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#1054901 28-May-2014 11:21

dclegg:
psychnurse:
NonprayingMantis:
Not sure they would see it that way.

Of the only thing that doesn't work is netflix, a service that isn't supposed to work in Nz anyway, then I don't think anyone can blame ISPs for not changing their network for that reason.

It's called PR

Indeed. Not fixing the current situation would also cause a lot of people to re-assess who they use for their ISP, especially if there are ones out there who are known to be "NetFlix friendly".

And two friends tell two friends and so on and so on. :)

Lurch

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#1054903 28-May-2014 11:27

freitasm: So far:

Vodafone: no comment

On Vodafone unlimited naked and with Unotelly working fine since late last night :-) So will switch to unotelly and stay with Vodafone for now.

NZtechfreak

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#1054906 28-May-2014 11:30

psychnurse:
dclegg:
psychnurse:
NonprayingMantis:
Not sure they would see it that way.

Of the only thing that doesn't work is netflix, a service that isn't supposed to work in Nz anyway, then I don't think anyone can blame ISPs for not changing their network for that reason.

It's called PR

Indeed. Not fixing the current situation would also cause a lot of people to re-assess who they use for their ISP, especially if there are ones out there who are known to be "NetFlix friendly".

And two friends tell two friends and so on and so on. :)

Our word of mouth is worth more than the average Joe too. Basically everyone I know who is not into tech relies on my opinion, I get asked 'what ISP should I go with?' almost as much as 'what smartphone should I buy?' (which is to say a lot).

Twitter: @nztechfreak
Blogs: HeadphoNZ.org

freitasm

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#1054912 28-May-2014 11:39

Lurch:
freitasm: So far:

Vodafone: no comment

On Vodafone unlimited naked and with Unotelly working fine since late last night :-) So will switch to unotelly and stay with Vodafone for now.

I tested it last night on Vodafone cable unlimited and still not working for me.

SepticSceptic

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#1054915 28-May-2014 11:44

mmk25: Hi,
Anyone had any luck with this yet?
I seem to be getting the same problem, I can browse Netflix fine but when I got to play something at about 50% it gives me the error 8012...
I use Firefox with media hint
My account is US and has my US credit card (I live in the US 1/2 the year)
Any help would be great!

Since you are a valid US-based Netflix customer, perhaps ring your ISP and detail the proxy issue as outlined further thru this thread.

Perhaps someone else can elaborate a bit more for this user in as much as what to advise their ISP ?

dejadeadnz

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#1054934 28-May-2014 11:48

Lurch:
freitasm: So far:

Vodafone: no comment

On Vodafone unlimited naked and with Unotelly working fine since late last night :-) So will switch to unotelly and stay with Vodafone for now.

Like Mauricio, Netflix still not working for us (reliably) on Vodafone VDSL. About 10% of attempts to stream do succeed.

One thing is for sure: I don't think people should get too excited over whether VF responds officially to this issue or not. Plausible deniability can be helpful with these things -- if they choose to just quietly fix it and everything works from now on, it might even be better for all concerned.

Edited to take into account comments/feedback by others in the household.

dclegg

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#1054939 28-May-2014 11:54

Don't want to jinx it, but I've just tried to queue up NetFlix content 5 times (4 separate shows/movies), and each time it has succeeded for me (using Chrome on OSX). For two of the tests it seemed to pause a little at the 50% mark when buffering, which is where it used to fail before, but then it continued to 100% and started streaming the content.

Not sure if this is the result of Telecom fixing something, 5x blind luck and the problem still exists, or aliens.

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