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Topic # 180918 26-Sep-2015 11:33
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I am exercising extreme self-control not to scream or rant. Just accept that my frustration and confusion are total. Please bear with me while I try to explain.

Yesterday I posted about a problem I was having streaming the ABC Australia live news feed. It has previously worked for me, though it sometimes freezes. Yesterday morning it wouldn't work for me at all. The entire day it didn't work. I finally asked if anyone else was having the same issue. I received a reply that was not the case. So I started digging.

I have different computers. My streaming computer, running Windows 8.1, did not work with the stream. My laptop, running Win 10, behaved identically. Another desktop, running XP, also refused to work with the stream. Finally, I checked a fourth computer running Windows 7. I got the same result. Then I noticed something about a plugin I had previously installed. This is called Flashcontrol and it prevents Flash videos (mostly ads) from playing automatically. I have had it on all my computers for some time and it has always worked perfectly. When a Flash video window is loaded, a Flashcontrol icon appears in the window. The window has to be clicked before the video will play. This is a very useful plugin and I have never had problems with it.

What I noticed was that the Flashcontrol icon was not appearing on the ABC news stream window. This made me think that Flashcontrol might be causing my problem. I disabled it and the news stream started playing normally. I concluded that Flashcontrol was the culprit and posted that I had found the answer.

This morning I discovered that I was wrong. When I tried disabling Flashcontrol on the other computers, the stream still wouldn't work. I checked everything. The stream still works normally on the Win 7 computer, but it doesn't work at all on any other computer. When I click on it the loading symbol animates but nothing further happens. I briefly disabled the firewall on two computers but that didn't make any difference. I tried the al jazeera live stream (also Flash) as a test and it worked fine. I upgraded the browser and flash but that also didn't make any difference. Finally, I downloaded the latest version of Chrome (not my regular browser) as a test and tried that. No difference.

So here is where I am: The ABC live news stream works normally on one computer running Win 7 but it doesn't work on any other computer, including one that is plugged into the same LAN switch as the Win 7 machine. The other computers do not have any blocking software installed that is not also on the Win 7 machine (only Ghostery) and no unusual plugins or extensions. Taking the firewall out of the equation doesn't make any difference. Different OS versions don't make a difference, except Win 7 works for some unfathomable reason. Browser and Flash updates don't make a difference. I hadn't changed anything when the problem started. The day before yesterday the stream worked normally. Yesterday it didn't. Nothing at my end changed during that time. Other videos on the ABC site stream normally. Only the live stream has this issue. I use Unotelly, separately installed on each machine.

Since the Win 7 computer works correctly, this has to be a simple issue but I absolutely cannot find it. I am extremely frustrated by my helplessness and the fact that this kind of thing seems to keep happening. I don't know what to try next. I think something external must have changed, in the stream feed itself, or Flash, or the browser but only my laptop is set to update automatically. Unless something is going on behind my back, nothing in the software should have changed.

That is my story. Someone, please help.
 







I reject your reality and substitute my own. - Adam Savage
 


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  Reply # 1394800 26-Sep-2015 11:49
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Do you have an ad blocker installed. That can also interfered with flash.



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  Reply # 1394803 26-Sep-2015 12:03
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I only use Ghostery and I have disabled that while testing.
 




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  Reply # 1394805 26-Sep-2015 12:05
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Have you tried uninstalling these add-ons instead of just disabling them?

I found problems with Ghostery and Ad Blocker when trying to authenticate using OAUTH - feedly for example won't authenticate on Firefox if Ghostery is installed.

These things cause lots of drama...




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  Reply # 1394815 26-Sep-2015 12:35
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I downloaded Chrome and ran it without any blockers as a test but just to make sure I just uninstalled Ghostery and Flashcontrol (my only blockers) but no difference.





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  Reply # 1394820 26-Sep-2015 13:22
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Streams OK for me via VF cable, with a Sydney proxy, Windows 10 (fully updated), Firefox (latest) with AdBlock Plus turned on.

Horrible lo-res video at 5Mbps  undecided




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  Reply # 1394992 26-Sep-2015 18:38
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I have now spent the entire day trying to figure this out. I completely updated the streaming computer on general principles, but it didn't make any difference.

This problem is highly specific. It seems to only affect the ABC live stream and nothing else. Video files from ABC stream normally. I have also tested a number of other live streams, such as BBC news, and they all work normally. Other people say the ABC live stream works for them. On one computer in another part of my house, running Windows 7, it also works normally. But it doesn't work on my other computers, including the main streaming computer in the lounge, and I can't figure out why. Two days ago it did work, and I have not changed anything in the interval.

When I try the stream, I usually don't get any kind of feedback. There are no error messages and no indications of any problem. It just doesn't work. One time briefly, when I was updating the computer, a message did appear that the connection had been lost. I only saw that once, and only for a short time. I don't know if it is a clue.

Can anyone explain to me exactly what the difference is between a live stream and a file stream? The problem has to lie there somewhere but it is over my head. Something is happening in the communication between the server and some of my computers that is causing this. It has to be solvable but I don't know what else to try.







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  Reply # 1394994 26-Sep-2015 18:44
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A very long shot ....

I noticed that Flash was updated by Windows 10 yesterday.




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  Reply # 1395029 26-Sep-2015 20:00
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I know nothing about ABC but went and had a quick look. Everything working OK for me on Win10 - however, I'm wondering if geoblocking may be (at least partlially) part of the problem. Knowing nothing about ABC I have to ask - do they geoblock? If so, what DNS service are you using?



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  Reply # 1395039 26-Sep-2015 20:29
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I am also wondering if Flash is involved in this. I sure wish it would have the decency to die. I had trouble before when Flash updated and lots of weird stuff but eventually it settled down. I never did figure out exactly what went wrong, or why it went right again. I was just glad when it started working properly again. I also wondered about geoblocking, but I don't think that is involved here. ABC does geoblock, and I use Untotelly, but I don't have any problem streaming any file from ABC, only the live stream. One day it worked fine, the next day it didn't. Very frustrating.





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  Reply # 1395099 27-Sep-2015 07:40
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  Reply # 1395108 27-Sep-2015 08:44
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interestingly ive never managed to get that abc live stream to work at all.

yesterday I had another go using both a macbook and a pc running win7. have unotelly to defeat the geoblocking and everthing else on abc iview seems to work fine.



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  Reply # 1395155 27-Sep-2015 10:49
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Apsattv: Does this work

 

http://www.abc.net.au/res/streaming/video/hls/news24.m3u8

 



Thanks but this doesn't work for me. I don't know the file type but it has something to do with iphone streaming. Anyway, my problem is with a desktop.





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  Reply # 1395156 27-Sep-2015 10:50
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natlukros: interestingly ive never managed to get that abc live stream to work at all.

yesterday I had another go using both a macbook and a pc running win7. have unotelly to defeat the geoblocking and everthing else on abc iview seems to work fine.


Everything else also works for me. It is just this damned live stream.





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  Reply # 1395168 27-Sep-2015 11:45
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I suspect you're right, the problem will have something to do with flash, which has caused me all sorts of problems too.

Check you're on the latest version here: https://helpx.adobe.com/flash-player.html 

It may also be worth a compare and contrast - is there any difference between the flash versions on the PC that works and those that don't?

I would suggest checking if you have any blocked ports, but you've already disabled all the firewalls and that didn't help. Including windows firewall?

My usual debugging method for flash is to use a Chrome Incognito window, which disables any add ons/extensions that may cause problems. But you tried a clean chrome install so I doubt that is it.

Sorry, bit of a stream of consciousness there.



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  Reply # 1395196 27-Sep-2015 12:31
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Don't apologise. I'm grateful for all attempts to think with me on this one. I have tried everything you mention, with no result. I did check flash versions and the one that works (Win 7) is different. The  others are updated to the latest, though with Flash every one seems to have a different minor version. Flash is now 'integrated' so you can't  just change the version to an earlier one. I did try uninstalling the Chrome browser and then installing an earlier one from the archive to get the Flash version I wanted,  but all I ended up with was a huge mess. I have also tried different browsers, including Edge, and they all have the same problem. I keep seeing posts that Flash has had its day and everyone should uninstall it, but half the streaming sites on the Internet (including the one I am having trouble with) don't seem to have heard that message. They only use Flash, no HTML 5 backup like YouTube or other alternative. So what are we supposed to do? 





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