Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4 posts

Wannabe Geek


Topic # 217757 11-Jul-2017 09:56
Send private message quote this post

Hi there,

 

First off, forgive me for posting a NEON / Lightbox issue here. I understand they have their own forum directories, however this does cover off on all of them.

 

 

 

I am trying to stream content using various streaming services, however I am only having issues with NEON and Lightbox. Streaming using youtube (I have tested 4k video) and Netflix seem to run perfectly smooth. Whenever attempting to stream a video on NEON or Lightbox, the video Lags and stutters and renders the video unwatchable.

 

As this is literally a new laptop (3 days old), I have updated the GPU drivers to the latest version, installed the latest flash player and obviously installed the latest browsers; I primarily use Firefox, however have tried Chrome for fault finding purposes.

 

Now I believe youtube runs off HTML5 video, and netlfix is similar, however I believe NEON and Lightbox utilise Flash player. This makes me wonder if there is an issue with flash and potentially a conflict with AMD drivers (excuse my ignorance, I have only had Intel CPUs and GPUs and have not experienced this issue until switching to AMD).

 

I have attempted to suss out the AMD GPU settings, and try switching the GPU to the dedicated card, however browsers seem to be locked to the integrated GPU.

 

My partner's older laptop can run these streaming services fine.

 

Please see my laptop specs below:

 

HP 15.6" Pavilion Blue Laptop: 15-CD012AX

 

Processor: AMD Dual-Core A9-9420 APU (3 GHz base frequency, up to 3.6 GHz burst frequency, 1 MB cache) 25W TDP

 

Memory: 16GB DDR4-1866 SDRAM (2 x 8 GB)

 

Disk Drive: 256GB M.2 SSD  

 

Display: 15.6" diagonal FHD IPS BrightView WLED-backlit (1920 x 1080)  

 

Connections/Ports: 1 multi-format SD media card reader, 1 USB 3.1 Type C Gen 1 (Data up to 5Gb/s), 2 USB 3.1 Gen 1 (Data Transfer Only), 1 HDMI, 1 RJ-45, 1 headphone/microphone combo

 

Software: Windows 10  

 

Graphics: 2GB AMD Radeon RX530 (linked) and 512MB AMD Radeon R5 (primary)

 

 


Create new topic
92 posts

Master Geek
+1 received by user: 42


  Reply # 1819459 11-Jul-2017 11:16
Send private message quote this post

OP,

 

What browser are you using? It is worth trying a different browser to see if the problem still persists. I have found switching browser sometimes fix strange video issue. Chrome, FireFox and Microsoft Edge are the "main stream" browser to try.


191 posts

Master Geek
+1 received by user: 81

Subscriber

  Reply # 1819494 11-Jul-2017 11:33
Send private message quote this post

Lightbox should also be HTML 5 based video player. At least it is for me when viewing Lightbox using chrome.

 

I general fined any Flash based video service these days can be a bit hit and miss on whether they work smoothly or not on different computers. Can work fine on one computer and not on another, even if they are similar spec machines. I've never tried to problem solve why, all the streaming service I use today I watch via chromcast.


 
 
 
 


952 posts

Ultimate Geek
+1 received by user: 86


  Reply # 1819514 11-Jul-2017 12:19
Send private message quote this post

djtOtago:

 

Lightbox should also be HTML 5 based video player. At least it is for me when viewing Lightbox using chrome.

 

 

I think lightbox's html player only works in Chrome (otherwise it uses silverlight) - so for the OP - try disabling silverlight in Chrome and then test lightbox.
Personally I don't even have flash installed any more - content providers should't be using flash players.


4921 posts

Uber Geek
+1 received by user: 2246

Subscriber

  Reply # 1819521 11-Jul-2017 12:26
Send private message quote this post

farcus:
Personally I don't even have flash installed any more - content providers should't be using flash players.

 

 

No, they shouldn't. But half of the things I want to watch are Flash only. What do you do then? How do you get these doofus sites to modernise?

 

 





I reject your reality and substitute my own. - Adam Savage
 


952 posts

Ultimate Geek
+1 received by user: 86


  Reply # 1819523 11-Jul-2017 12:32
Send private message quote this post

Rikkitic:

 

farcus:
Personally I don't even have flash installed any more - content providers should't be using flash players.

 

 

No, they shouldn't. But half of the things I want to watch are Flash only. What do you do then? How do you get these doofus sites to modernise?

 

 

 

 

almost every site I have visited that still uses flash has a backup player (usually jw player)




4 posts

Wannabe Geek


  Reply # 1819524 11-Jul-2017 12:32
Send private message quote this post

@smalltrader
I use Firefox, but tried Chrome also as that's what my partner uses and works for her. I have since tried MS Edge and would say that performs the worse out of the 3.

@djtOtago
I predominantly use my smart TV Netflix and YouTube apps to watch all my content. However because LG smart TVs don't support flash and don't support Neon apps, I have since turned to Neon on laptop so I can rewatch GOT. Playing local video files works fine.

For a new laptop with those specs, this issue just baffles me. Hardware? Software? CPU or GPU?

I have noticed that my CPU maxes out at 100% when playing Neon content; is this normal (does the jump in CPU just identify that any vacant resources are just pooring into streaming the content smoothly as expected?

Is anyone familiar with AMD Switchable Graphics? I would like to try assigning the browser to the more powerful dedicated 2GB GPU however it appears that browsers are locked to low performance battery saving setting assigned to the integrated GPU. Is there a way to unlock it and switch it?



4 posts

Wannabe Geek


  Reply # 1819528 11-Jul-2017 12:35
Send private message quote this post

farcus:

djtOtago:


Lightbox should also be HTML 5 based video player. At least it is for me when viewing Lightbox using chrome.



I think lightbox's html player only works in Chrome (otherwise it uses silverlight) - so for the OP - try disabling silverlight in Chrome and then test lightbox.
Personally I don't even have flash installed any more - content providers should't be using flash players.


Thanks, I will try disabling silverlight tonight and will post results.

Definitely open to any more ideas people!

1503 posts

Uber Geek
+1 received by user: 223

Trusted

  Reply # 1819565 11-Jul-2017 13:44
One person supports this post
Send private message quote this post

I would recommend trying Internet Explorer - I watch skygo, which is flash-based,  via web browser, and it just chokes when using Firefox. Chrome is marginally better, but IE seems to handle it the best.





My thoughts are no longer my own and is probably representative of our media-controlled government

16576 posts

Uber Geek
+1 received by user: 1931

Trusted

  Reply # 1819575 11-Jul-2017 13:56
One person supports this post
Send private message quote this post

In the past, Chrome works with everything.

 

Nowadays, I have spent many hours doing things over and over on Chrome to find the websites don't work, only to use IE and it just works.

 

Try all browsers!

 

I don't know about your GPU sorry, but yes GPU matters.


19925 posts

Uber Geek
+1 received by user: 3653

Trusted
Subscriber

  Reply # 1819576 11-Jul-2017 13:58
One person supports this post
Send private message quote this post

+1 for IE. Back when twitch was flash, it was theonly way I could watch streams without massive judder and lag. Not sure why firefox and chrome had such gimped flash performance, but IE worked great for it. Also youtube on a second monitor was always better in IE than sharing the same firefox I was browsing with on the other one.





Richard rich.ms



4 posts

Wannabe Geek


  Reply # 1819712 11-Jul-2017 17:25
Send private message quote this post

So.....Internet Explorer works flawlessly...scratching my head here. I didn't even realise IE was still around, i thought it was superseded by MS Edge.

 

 

 

I attempted to disable silverlight on Firefox and Chrome but it appears they don't event support and therefore use silverlight these days. I even tried to disable it on IE however it looks like its not installed so i don't think that was the issue anyway.

 

Ultimately I would like either firefox or chrome to work the way its intended...any ideas as to why IE works but firefox, chrome and ms edge do not?

 

 


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Push notifications: A productivity killer
Posted 25-Jul-2017 14:15


Intergen takes SKYCITY to the cloud
Posted 25-Jul-2017 14:04


Nothing nebulous about Microsoft’s cloud-transition
Posted 21-Jul-2017 15:34


We’re spending more on tech, but not as much as Australians
Posted 21-Jul-2017 11:43


Endace announces EndaceFabric for network-wide packet recording
Posted 20-Jul-2017 20:49


Acorn 6: MacOS image editing for the rest of us
Posted 20-Jul-2017 17:04


HTC faces backlash over keyboard pop-up ads
Posted 19-Jul-2017 15:53


BNZ adds Visa credit cards to Android Pay wallet
Posted 18-Jul-2017 19:44


Still living in a Notification hell – Om Malik
Posted 18-Jul-2017 13:00


Duet Display uses iPad to extend Mac, PC
Posted 18-Jul-2017 10:58


PC sales could be worse
Posted 17-Jul-2017 07:34


Crypto-currencies, tulips, market bubbles
Posted 17-Jul-2017 06:38


NZ Tech Podcast: Big batteries, solar cars, cold war, IoT
Posted 16-Jul-2017 16:53


Vodafone Australia mulls Wisp alliance, NZ implications
Posted 13-Jul-2017 16:49


Rural health professionals see fibre pay-off
Posted 13-Jul-2017 11:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.