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44 posts

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Topic # 240504 11-Sep-2018 13:46
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Netflix has always worked without issue on our TCL 55X2US, until the weekend, Jessica Jones lost sound during a program, rewind and play, a few seconds of sound then no sound again. Restarted Netflix, no joy, restarted TV, no joy.


Tried youtube 4K video, perfect picture and sound, tried Kodi, still no issue, tried media player, again, no issue. Back to Netflix, on Jessica Jones, same thing, picture but sound goes after a couple of seconds. Tried another show, now we get black screen and no sound, and on several other shows.


Netflix suggest there is a problem with the TV, but as everything else works perfectly, and it stopped partway through a program, I'm of the opinion it is netflix. I even downgraded the version, same symptoms, applied update, still same symptoms.


Anyone else having problems?



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10 posts

Wannabe Geek

  Reply # 2112194 22-Oct-2018 14:10
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Yes, this happen to my TCL TV as well, sometimes. Now I just use my Fire TV 4K. 


1471 posts

Uber Geek
+1 received by user: 144

  Reply # 2112287 22-Oct-2018 16:53
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I wonder if Netflix is having problems on my Mecool Pro W android box Netflix periodically drops out but only between 7 pm to 11pm and only just recently using the HD plan.


929 posts

Ultimate Geek
+1 received by user: 34

  Reply # 2112429 22-Oct-2018 20:06
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If you have a Chromecast and tablet you could see if that fixes problem.

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"




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