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34 posts

Geek


  # 2319236 17-Sep-2019 15:10
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networkn:

 

Does anyone know, If I use the Spark Sport App on my Fire TV (Android TV sideloaded app) if it will play in 60 or 30 FPS?

 

 

I would expect this to hit 60fps.


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Geek


  # 2319243 17-Sep-2019 15:13
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networkn:

 

So where does one access this selector? I just logged in from a Web Browser and can't see it in the video playback or account settings.. Will we be able to force for example, our Sony TV to get 1080 60FPS?

 

 

Spark have stated it's an automated selector to enable the application to select the best possible rendition based on device.  It's not a customer facing selection tool.


 
 
 
 


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  # 2319247 17-Sep-2019 15:19
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It might be good to have the selector tell you framerate and res at the start of the stream otherwise you might get lots of people asking what is going on; like kodi can do when you go to video settings when its playing content.


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  # 2319268 17-Sep-2019 15:51
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https://help.sparksport.co.nz/devices-that-support-60-frames-per-second-when-streaming-spark-sport

 

So I couldn't see Android devices in this list. Jumped into chat...

 

Maia K (9/17/2019, 2:42:12 PM): Hi xxx, my name is Maia, how may I help you? 
Me (9/17/2019, 2:43:01 PM): I am trying determine what quality my devices can view the RWC at 
Me (9/17/2019, 2:43:32 PM): I have a Amazon FireTV which is running the Android App. The Android App on my Smartphone, and my Shield TV (Android Box) 
Me (9/17/2019, 2:43:50 PM): Basically I want 1080P 60FPS 
Maia K (9/17/2019, 2:46:22 PM): Sorry you can't adjust the quality 
Me (9/17/2019, 2:46:45 PM): So what quality can I expect? 
Me (9/17/2019, 2:46:51 PM): On those devices? 
Maia K (9/17/2019, 2:47:35 PM): Ok. You will get those if you have fibre 
Me (9/17/2019, 2:47:43 PM): I have fibre 
Me (9/17/2019, 2:47:58 PM): So I will get 60FPS 1080P on those devices? 
Maia K (9/17/2019, 2:48:23 PM): Yes 
Me (9/17/2019, 2:49:01 PM): Ok, is there a article showing what devices get what quality/performance? 
Maia K (9/17/2019, 2:51:03 PM): Yes. Please click on the link below 
Maia K (9/17/2019, 2:51:06 PM): https://help.sparksport.co.nz/devices-that-support-60-frames-per-second-when-streaming-spark-sport 
Me (9/17/2019, 2:51:56 PM): I don't see Sony Android TV, Android Tablets, Shield TV (Android Set top box)? 
Me (9/17/2019, 2:55:33 PM): hi? 
Maia K (9/17/2019, 2:58:07 PM): Are you using chromecast? 
Me (9/17/2019, 2:58:28 PM): no 
Maia K (9/17/2019, 3:00:08 PM): How old is your Sony TV? 
Me (9/17/2019, 3:00:15 PM): 2018 
Me (9/17/2019, 3:00:23 PM): dec 2018 
Maia K (9/17/2019, 3:05:18 PM): Sony TV will get 60FPS 1080P 
Me (9/17/2019, 3:05:41 PM): It's not mentioned in the list you sent me. 
Maia K (9/17/2019, 3:08:03 PM): Please click on the link below on supported Android TV models 
Me (9/17/2019, 3:12:09 PM): Which link? 
Maia K (9/17/2019, 3:12:37 PM): https://help.sparksport.co.nz/how-can-i-get-spark-sport-on-my-sony-android-tv 
Me (9/17/2019, 3:13:08 PM): So these are supported, at 1080P @ 60FPS? 
Maia K (9/17/2019, 3:13:11 PM): Yes 
Me (9/17/2019, 3:13:29 PM): Then why aren't they on the list of devices that support 60FPS you mentioned earlier? 
Me (9/17/2019, 3:16:33 PM): What about my Android Smartphone and Tablet? 
Maia K (9/17/2019, 3:18:08 PM): Spark Sport supports Android 5.0 and above 
Me (9/17/2019, 3:18:19 PM): At 60FPS ? 
Maia K (9/17/2019, 3:18:35 PM): Yes 
Me (9/17/2019, 3:19:15 PM): Then I refer you back to the list you sent me earlier listing the devices that support 1080P 60FPS that doesn't mention those devices at all? 
Maia K (9/17/2019, 3:19:57 PM): It depends on what device you are asking about. 
Maia K (9/17/2019, 3:20:13 PM): I gave you the list according to what you were wanting to know. 
Me (9/17/2019, 3:21:04 PM): You sent me this: 
Me (9/17/2019, 3:21:05 PM): https://help.sparksport.co.nz/devices-that-support-60-frames-per-second-when-streaming-spark-sport 
Me (9/17/2019, 3:21:25 PM): Where is Android 5.0+ on this list, and Sony TV's 2018/2019? 
Maia K (9/17/2019, 3:22:28 PM): Hey sir i have tried my best to help you out. it seems like you are not sure about what your query is. 

 

 

 

So in the end a manager called me and assured me that ANY device running Android 5+ will get 1080P 60FPS.

 

He said there is only only stream so if the app installs and the stream starts, it's at 1080P 60FPS.

 

When asked why the URL showing devices that support 60FPS didn't include Android 5+ and IOS Devices he said that was good feedback and he would see if he could get things updated.

 

His words regarding my compatibility is that he guarantees me 60FPS 1080 on all the devices I asked him about being:

 

 

 

My 2018 Sony Android TV, My Shield TV, Note 10+, Galaxy Tab S3, and my Fire TV 4K. Basically if the Android App is loaded on those devices, I am sorted.

 

 

 

Take that as you may.

 

 


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Master Geek


  # 2319271 17-Sep-2019 15:57
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networkn:

 

https://help.sparksport.co.nz/devices-that-support-60-frames-per-second-when-streaming-spark-sport

 

So I couldn't see Android devices in this list. Jumped into chat...

 

Maia K (9/17/2019, 2:42:12 PM): Hi xxx, my name is Maia, how may I help you? 
Me (9/17/2019, 2:43:01 PM): I am trying determine what quality my devices can view the RWC at 
Me (9/17/2019, 2:43:32 PM): I have a Amazon FireTV which is running the Android App. The Android App on my Smartphone, and my Shield TV (Android Box) 
Me (9/17/2019, 2:43:50 PM): Basically I want 1080P 60FPS 
Maia K (9/17/2019, 2:46:22 PM): Sorry you can't adjust the quality 
Me (9/17/2019, 2:46:45 PM): So what quality can I expect? 
Me (9/17/2019, 2:46:51 PM): On those devices? 
Maia K (9/17/2019, 2:47:35 PM): Ok. You will get those if you have fibre 
Me (9/17/2019, 2:47:43 PM): I have fibre 
Me (9/17/2019, 2:47:58 PM): So I will get 60FPS 1080P on those devices? 
Maia K (9/17/2019, 2:48:23 PM): Yes 
Me (9/17/2019, 2:49:01 PM): Ok, is there a article showing what devices get what quality/performance? 
Maia K (9/17/2019, 2:51:03 PM): Yes. Please click on the link below 
Maia K (9/17/2019, 2:51:06 PM): https://help.sparksport.co.nz/devices-that-support-60-frames-per-second-when-streaming-spark-sport 
Me (9/17/2019, 2:51:56 PM): I don't see Sony Android TV, Android Tablets, Shield TV (Android Set top box)? 
Me (9/17/2019, 2:55:33 PM): hi? 
Maia K (9/17/2019, 2:58:07 PM): Are you using chromecast? 
Me (9/17/2019, 2:58:28 PM): no 
Maia K (9/17/2019, 3:00:08 PM): How old is your Sony TV? 
Me (9/17/2019, 3:00:15 PM): 2018 
Me (9/17/2019, 3:00:23 PM): dec 2018 
Maia K (9/17/2019, 3:05:18 PM): Sony TV will get 60FPS 1080P 
Me (9/17/2019, 3:05:41 PM): It's not mentioned in the list you sent me. 
Maia K (9/17/2019, 3:08:03 PM): Please click on the link below on supported Android TV models 
Me (9/17/2019, 3:12:09 PM): Which link? 
Maia K (9/17/2019, 3:12:37 PM): https://help.sparksport.co.nz/how-can-i-get-spark-sport-on-my-sony-android-tv 
Me (9/17/2019, 3:13:08 PM): So these are supported, at 1080P @ 60FPS? 
Maia K (9/17/2019, 3:13:11 PM): Yes 
Me (9/17/2019, 3:13:29 PM): Then why aren't they on the list of devices that support 60FPS you mentioned earlier? 
Me (9/17/2019, 3:16:33 PM): What about my Android Smartphone and Tablet? 
Maia K (9/17/2019, 3:18:08 PM): Spark Sport supports Android 5.0 and above 
Me (9/17/2019, 3:18:19 PM): At 60FPS ? 
Maia K (9/17/2019, 3:18:35 PM): Yes 
Me (9/17/2019, 3:19:15 PM): Then I refer you back to the list you sent me earlier listing the devices that support 1080P 60FPS that doesn't mention those devices at all? 
Maia K (9/17/2019, 3:19:57 PM): It depends on what device you are asking about. 
Maia K (9/17/2019, 3:20:13 PM): I gave you the list according to what you were wanting to know. 
Me (9/17/2019, 3:21:04 PM): You sent me this: 
Me (9/17/2019, 3:21:05 PM): https://help.sparksport.co.nz/devices-that-support-60-frames-per-second-when-streaming-spark-sport 
Me (9/17/2019, 3:21:25 PM): Where is Android 5.0+ on this list, and Sony TV's 2018/2019? 
Maia K (9/17/2019, 3:22:28 PM): Hey sir i have tried my best to help you out. it seems like you are not sure about what your query is. 

 

 

 

So in the end a manager called me and assured me that ANY device running Android 5+ will get 1080P 60FPS.

 

He said there is only only stream so if the app installs and the stream starts, it's at 1080P 60FPS.

 

When asked why the URL showing devices that support 60FPS didn't include Android 5+ and IOS Devices he said that was good feedback and he would see if he could get things updated.

 

His words regarding my compatibility is that he guarantees me 60FPS 1080 on all the devices I asked him about being:

 

 

 

My 2018 Sony Android TV, My Shield TV, Note 10+, Galaxy Tab S3, and my Fire TV 4K. Basically if the Android App is loaded on those devices, I am sorted.

 

 

 

Take that as you may.

 

 

 

 

 

 

But, are you really sure what your query actually is?   lolololol

 

 


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  # 2319287 17-Sep-2019 16:14
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I am not sure what you mean, seems clear to me :)

 

 


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  # 2319347 17-Sep-2019 18:40
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hio77:

 

networkn:

 

Well Spark Support can't tell me squat. So far the support rep has changed her mind multiple times.

 

How on earth in 2019, can we be in a position where those users with powerful android devices, can't be assured of 60FPS at 1080P 4 days from the start of the tournament!!?

 

Why do the support staff at Spark not have clear answers to these questions when asked?

 

 

If it was a phone, would probably be pretty easy.

 

 

 

Truth be told, support of TV's although at it's core just being andriod, is actually quite hard.

 

 

Ive read multiple times that Sony's CPU isn't great.


 
 
 
 


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  # 2319350 17-Sep-2019 18:45
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tdgeek:

 

Ive read multiple times that Sony's CPU isn't great.

 

 

Yet despite that, apparently, according to Spark Chat and a manager there, Sony TV's will do 1080P 60FPS. If they would simply add a button to the app UI that showed the current resolution and FPS being displayed, it would provide some additional diagnostic information.

 

@hio77 is there someone who can straighten out what's what? At the very least the list of devices that support 60FPS should be a complete and accurate reflection of what people can expect.

 

 


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  # 2319370 17-Sep-2019 18:54
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I'm curious whether the Sony TV when running as a chromecast, i.e. being casted too, will it decode 1080p at 60 fps or will it only run at 720p as per the table?  I'd be surprised if it utilised a different approach for native app vs casting given the hardware issues... so that would make me believe that Sony Android TVs are just not using powerful hardware to enable decent playback with the codec profile that spark are using.


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  # 2319374 17-Sep-2019 19:02
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networkn:

 

tdgeek:

 

Ive read multiple times that Sony's CPU isn't great.

 

 

Yet despite that, apparently, according to Spark Chat and a manager there, Sony TV's will do 1080P 60FPS. If they would simply add a button to the app UI that showed the current resolution and FPS being displayed, it would provide some additional diagnostic information.

 

@hio77 is there someone who can straighten out what's what? At the very least the list of devices that support 60FPS should be a complete and accurate reflection of what people can expect.

 

 

 

 

I dont disagree, just what I've read. I think someone here used a CC with a Sony, and it worked well, as distinct from the Sony? The issue that I perceive is NF works great but its not sport. Sport exposes all this stuff. Sky that both of us prefer, isnt perfect with ball motion either. Troy hopefully can help. 


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  # 2319376 17-Sep-2019 19:04
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Benoire:

 

I'm curious whether the Sony TV when running as a chromecast, i.e. being casted too, will it decode 1080p at 60 fps or will it only run at 720p as per the table?  I'd be surprised if it utilised a different approach for native app vs casting given the hardware issues... so that would make me believe that Sony Android TVs are just not using powerful hardware to enable decent playback with the codec profile that spark are using.

 

 

CCu is supported at 60fps. So, if you casted to a Sony, and for the sake of argument assume the Sony cannot hack it, the Sony becomes just a monitor and the CC is the processor?


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  # 2319377 17-Sep-2019 19:09
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but cc has to use the same hardware as the android tv functions, same as the shield... the cc is just software on hardware... I would be surprised for it to have seperate hardware for cc compared to the android tv otherwise you would surely route all video playback through the cc unit if its better.


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  # 2319378 17-Sep-2019 19:11
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Benoire:

 

but cc has to use the same hardware as the android tv functions, same as the shield... the cc is just software on hardware... I would be surprised for it to have seperate hardware for cc compared to the android tv otherwise you would surely route all video playback through the cc unit if its better.

 

 

Ok, Im FAR from an Android expert but I bought a CCu solely to test it on Spark Sport. Like Apple Airplay it was perfect.


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  # 2319381 17-Sep-2019 19:14
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I think a CC unit is clearly a specific piece of hardware with the chromecast software on it, where as the nVidia shield implememtation is Android TV on hardware with the software for CC built in to the Android TV itself... when I run the app for configuring a chromecast, it brings up my sheild tv... Surely the sony tv doesn't have two different hardware components for native app playback and chromecast?


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  # 2319387 17-Sep-2019 19:28
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Some of the devices you’re complaining about not being listed you can’t even natively install the app anyway.. e.g shield tv

So why would they list it as compatible with 60fps?

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