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  Reply # 2216647 13-Apr-2019 19:34
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could be, i have no issues so the app must be fine for everyone else...

 

im trying to help get to the bottom of where the issue lies as there is more than one device involved it could be either of them.


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  Reply # 2216648 13-Apr-2019 19:41
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Jase2985:

 

could be, i have no issues so the app must be fine for everyone else...

 

im trying to help get to the bottom of where the issue lies as there is more than one device involved it could be either of them.

 

 

And there in lies the big problem.  Applications run on non-standardised devices in a wide ecosystem encounter unexpected errors.  Users shouldnt be required to devote time and effort to diagnose and rectify these sorts of problems.  

 

I recall when the family flew United in the US.  Needed the United App to watch inflight entertainment.  Three out of four devices were incompatible with the app - the best result was a black screen when launching the content on one device.  On the fourth device (a laptop) the system announced that it required Chrome to run the app - naturally the laptop did not have Chrome and in the air was not able to download Chrome to use the United inflight entertainment.  On other flights the back-of-seat entertainment (a standardised controlled environment for hardware and software) worked just fine. 


 
 
 
 


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  Reply # 2216651 13-Apr-2019 19:45
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Benoire:
davidcole:

 

Benoire: Then I lose elemts of the screen due to the screen size bugs and my laptops do not have the connections for my TV. Bluntly it is only this app that does this and all others are fine so I out my money on the app having issues rather than an android one device

 

 

 

Is anyone else in this thread casting to a shield?  And not a chromecast?  I know there are a few that are IOS to chromecast (me and tdgeek), and assume there's a couple on android to chromecast.   I assume spark has testers of most of the combinations, but a shield may not be one of them given it's not sold locally in nz (just speculating possible differences).

 


Sheilds are sold by pbtech now and have been for a while now

 

This I did not know.  I thought you had to import them like an Amazon fire or Roku.





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  Reply # 2216652 13-Apr-2019 19:56
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I'll also add that the issues I face happen at complete random.  I had all of FP2 and FP3 running via chromecast withour failure or error... I then suffered problems casting to both shields with DRM errors and issues with the app.  I'm running an Android One device (so as close to native Android as you can get without it being a Pixel) so I'd expect compliance with the Chromecast protocols to be right and no issues.  I concur with Ockel that these end user issues should not be present in this manner; I should not have to troubleshoot through a fully working network and a fully working chromecast setup that is fine for every other app.


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  Reply # 2216665 13-Apr-2019 20:31
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the problem is you cant/shouldnt expect a developer to have to test on every possible device combination out there, its just not practical or possible in most cases.

 

if it work for most then its likely a nuance of one of the devices you are using. hence why its good to find out which device it is so someone can fix it.

 

saying my setup doesnt work doesnt help anyone, unless you can say my setup doesnt work and its because of this device. you shouldnt have to do that, agreed but if YOU want the experience to work for you on spark sports you might just have to do it, or go else where.


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  Reply # 2216674 13-Apr-2019 21:34
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Jase2985:

 

the problem is you cant/shouldnt expect a developer to have to test on every possible device combination out there, its just not practical or possible in most cases.

 

if it work for most then its likely a nuance of one of the devices you are using. hence why its good to find out which device it is so someone can fix it.

 

saying my setup doesnt work doesnt help anyone, unless you can say my setup doesnt work and its because of this device. you shouldnt have to do that, agreed but if YOU want the experience to work for you on spark sports you might just have to do it, or go else where.

 

 

I agree fully. Benoires Shield might have a glitch, that is common to his Shield and not the usual Shield. That's computers for you. Gremlins. Bad memory where the app sits, might be anything weird. Another user with a Shield who can test in parallel would be handy. 


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  Reply # 2216777 14-Apr-2019 09:38
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I'm watching SS on a Sony Bravia TV, via latest Chromecast Ultra, cast from IOS off either my iPhone or iPad.  I can also watch and cast via Chrome on a Win10 PC, but that's in a different room and impractical.

 

Since AU I've not tried to watch live so can't comment on that, I'm watching the VOD editions.

 

Comments re. China so far

 

- I watched most of Practice 1 until I fell asleep ... it was fine from a picture POV, I'm pretty sure I recall some synchonisation issues during one or more interviews but I can't recall enough to pinpoint. 

 

- I watched Qualy last night ... again good picture mostly (99% of the time or similar) but a couple of pixely patches, and a pause as Martin interviewed the drivers at end of Qualy (others here have noted that glitch)

 

- can't SS delete the long dead zone (waiting to broadcast or whatever it says) at the beginning of these assets?

 

Overall I have two gripes ...

 

1)  Once I start casting the cast timing gets out of synch with the IOS version - it's as though (but may not be) one of them resolutely continues to play irrespective of the control inputs (scrub, pause, etc.) I give the other.  I know once you start a cast it's a separate instruction to the CC, but the user experience sucks badly.  

 

2) Control of rewind, pause, FF, etc. is a major hassle ... cos there is no such control.  I have given HDMI control to the TV remote, but that is very limited (pause, play).  So I'm left trying to scrub fwd/back on an IOS device that doesn't know where it is relative to the CC - it's blind man's bluff. The use case is, child walks into TV room "blah, blah, blah" ... sh!t, pause.  "Yes what?"  "I can't find my ..." "Look in your room".  Now, where was I?  Hmm ... back 20 seconds ... argggh, I'm back 10 minutes!

 

My priority request to SS ... please, please, please, prioritise putting user controls into the streams, either speed based like Sky, x2 through to x30, or increments say 10 second jumps fwd/back.

 

Cheers Don


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  Reply # 2216779 14-Apr-2019 09:51
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I had a 403 DRM error last night when I stopped casting then tried re-casting, restarting TV (Sony Android TV) and app and it was then OK.

 

My playback also pauses every 10 seconds or so for around half a second, but I've got ADSL so I've grown to tolerate it. Plays in the browser without issue though.

 

If the Shield TV is having issues, I don't think the solution is to not use the Shield TV, ideally Spark should be adding this to a collection of devices used when testing.


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  Reply # 2216781 14-Apr-2019 10:13
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D.W:


If the Shield TV is having issues, I don't think the solution is to not use the Shield TV, ideally Spark should be adding this to a collection of devices used when testing.


No you shouldn't but it might help to be able to prove that the sheild is the issue so then spark know and can fix it. At he moment his issue could be either device.

While sheilds might be good to add to the devices to test, how far do you go along that route? Test on every single Chinese Android box on trademe? With every single phone on sale in NZ? It adds a lot of cost to the testing. More technically orientated users can help out by identifying where issues lie then submitting a report on the webpage.

Spark can't test for every possible senario. The app on one device with the second Android version on another may play differently due to how the manufacturer has intergrated things.

I have no issues on my Huawei mate 9 with Android pie to a gen 2 Chromecast. Nor via chrome on Windows 10 to a Chromecast. Gen 2

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  Reply # 2216784 14-Apr-2019 10:21
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Spark should be supporting only those devices that are official chrome casts or officially running android OS/TV.. the list for chromecasts is quite small and the official phones are easy as they have google apps installed at the get go.  outside of that, all those custom chinese boxes are the edge cases.

 

I've been testing the chromecast to shield from my laptop to the shield in the lounge and so far I haven't had any issues with the qualifying reply, so I reckon its either the phone or the app in conjunction with the phone, espeically since Talkiet has no problems with his Sheild.

 

Was also talking with SS support and they now expect paid subs even though the service is still classed as beta.  I get today's race as part of the 1st month trial but after this ends I'm not confident I will resub, $20 a month for a single sport on a platform still in beta and with issues I'm not sure that is value for money there... When the EPL starts then it would have more value as I currently pay sky $16 a month for that access through bein so will have more value but right now, its a tough ask.


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  Reply # 2216785 14-Apr-2019 10:27
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Jase2985:
No you shouldn't but it might help to be able to prove that the sheild is the issue so then spark know and can fix it. At he moment his issue could be either device.

While sheilds might be good to add to the devices to test, how far do you go along that route? Test on every single Chinese Android box on trademe? With every single phone on sale in NZ? It adds a lot of cost to the testing. More technically orientated users can help out by identifying where issues lie then submitting a report on the webpage.

Spark can't test for every possible senario. The app on one device with the second Android version on another may play differently due to how the manufacturer has intergrated things.

I have no issues on my Huawei mate 9 with Android pie to a gen 2 Chromecast. Nor via chrome on Windows 10 to a Chromecast. Gen 2

 

If he doesn't have another device to test with, suggesting testing with another device isn't very useful. And if he did, and it worked fine, that still doesn't negate the fact that ideally they should test on that device in the future.

 

As for how far to take it, that's up to Spark and to what level of support they want to provide. If they aren't really interested in anything other than the most basic of compatibility, sure, but if they want to provide support for additional devices, the Shield TV is a reasonable candidate


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  Reply # 2216883 14-Apr-2019 11:10
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D.W:

 

Jase2985:
No you shouldn't but it might help to be able to prove that the sheild is the issue so then spark know and can fix it. At he moment his issue could be either device.

While sheilds might be good to add to the devices to test, how far do you go along that route? Test on every single Chinese Android box on trademe? With every single phone on sale in NZ? It adds a lot of cost to the testing. More technically orientated users can help out by identifying where issues lie then submitting a report on the webpage.

Spark can't test for every possible senario. The app on one device with the second Android version on another may play differently due to how the manufacturer has intergrated things.

I have no issues on my Huawei mate 9 with Android pie to a gen 2 Chromecast. Nor via chrome on Windows 10 to a Chromecast. Gen 2

 

If he doesn't have another device to test with, suggesting testing with another device isn't very useful. And if he did, and it worked fine, that still doesn't negate the fact that ideally they should test on that device in the future.

 

As for how far to take it, that's up to Spark and to what level of support they want to provide. If they aren't really interested in anything other than the most basic of compatibility, sure, but if they want to provide support for additional devices, the Shield TV is a reasonable candidate

 

 

he has said he has a laptop so he can use that to try and cast from, that will eliminate the phone from the equation and almost certainly prove the shield or the phone is the issue.

 

im not disagreeing that the sheild tv is a reasonable candidate for a supported device. but its not supported yet (yes i realise its got chromecast built in but its physically not a chromecast it has everything else built around it which could be causing issues.

 

its about eliminating the variables. spark might eventually get there but it may take time.


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  Reply # 2216930 14-Apr-2019 11:44
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Jase2985:

 

he has said he has a laptop so he can use that to try and cast from, that will eliminate the phone from the equation and almost certainly prove the shield or the phone is the issue.

 

im not disagreeing that the sheild tv is a reasonable candidate for a supported device. but its not supported yet (yes i realise its got chromecast built in but its physically not a chromecast it has everything else built around it which could be causing issues.

 

its about eliminating the variables. spark might eventually get there but it may take time.

 

 

Just in case it was missed, I ran the entire qualifying VOD from the laptop to the Shield without trouble, but then so did the phone to the Shield for FP2 & 3.  While my phone had said that the app was not being optimised for battery I have turned off battery optimisation completely to see if that may cause the issues with the app screwing up.

 

@talkiet what android version are you using on the S9 note and do you have a similar battery optimisation setting?


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  Reply # 2216994 14-Apr-2019 16:07
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Benoire:

 

Jase2985:

 

he has said he has a laptop so he can use that to try and cast from, that will eliminate the phone from the equation and almost certainly prove the shield or the phone is the issue.

 

im not disagreeing that the sheild tv is a reasonable candidate for a supported device. but its not supported yet (yes i realise its got chromecast built in but its physically not a chromecast it has everything else built around it which could be causing issues.

 

its about eliminating the variables. spark might eventually get there but it may take time.

 

 

Just in case it was missed, I ran the entire qualifying VOD from the laptop to the Shield without trouble, but then so did the phone to the Shield for FP2 & 3.  While my phone had said that the app was not being optimised for battery I have turned off battery optimisation completely to see if that may cause the issues with the app screwing up.

 

@talkiet what android version are you using on the S9 note and do you have a similar battery optimisation setting?

 

 

Current non rooted official Spark Note9 SW version, whatever that is, with no mods for battery optimisation.

 

Cheers - N

 

 


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  Reply # 2216998 14-Apr-2019 16:22
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Do you know if its android 8 or 9 as 9 comes with the battery optimisation which 8 didn't have.

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