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  # 2225243 26-Apr-2019 09:12
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Who is going to sign up for the earlybird RWC package ($60 in May)?

 

I was going to.

 

I am having second thoughts now. I kind of hoped they'd have it pretty good by now - I mean the FIH game yesterday would hardly have drawn a huge audience, and they couldn't even get that right.

 

There will be some pretty stressful meetings at SparkSport HQ today I'm thinking. If there aren't, there probably should be.


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  # 2225285 26-Apr-2019 09:22
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trig42:

 

There will be some pretty stressful meetings at SparkSport HQ today I'm thinking. If there aren't, there probably should be.

 

 

Or happened already..

 

https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=12225374 


 
 
 
 


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  # 2225367 26-Apr-2019 09:46
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Well, the blame shifting has started as predicted. What happens if a person forgets to "manually" start the stream of the RWC games? Defies belief that a provider the size of their upstream would be relying on manual processes for this in 2019. 

 

I am not a hockey fan so not affected by this issue, but I can absolutely understand peoples concern. 

 

 


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  # 2225368 26-Apr-2019 09:46
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trig42:

 

Who is going to sign up for the earlybird RWC package ($60 in May)?

 

I was going to.

 

I am having second thoughts now. I kind of hoped they'd have it pretty good by now - I mean the FIH game yesterday would hardly have drawn a huge audience, and they couldn't even get that right.

 

There will be some pretty stressful meetings at SparkSport HQ today I'm thinking. If there aren't, there probably should be.

 

 

Was the issue Sparks platform, or where the content comes from.  As in anything that was attempting to stream is would have had a problem or was it just spark?

 

I mean there's issues, and then there's stuff out of any platforms control





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  # 2225370 26-Apr-2019 09:50
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The issue apparently was with iStreamPlanet in the US. Someone there forgot to turn it on.

 

I wold say then, that the issue is with the platform, because anything that relies on a human being to remember to do something is bound to fail.

 


Spark Sport say that it will be automated by the time RWC comes along, but do you believe/trust them? They have a bit of trust to build, and it will all come tumbling down if there is but one glitch in that first game of the RWC...


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  # 2225373 26-Apr-2019 10:01
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Oblivian:

 

Or happened already..

 

https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=12225374 

 

 

"Someone at iStreamPlanet was supposed to manually turn on the livestream but didn't realise the game had started."

 

What the.....!  They're (iStreamPlanet) manually doing stuff?  Thats shocking.  It should be automated at a particular time.


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  # 2225379 26-Apr-2019 10:05
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networkn:

 

Well, the blame shifting has started as predicted.  

 

 

 

 

Who predicted that? Link?

 

Do you know Sparks role in a livestream event (if there is one) and do you know the providers role?

 

And was it incorrect that its clearly stated that the fault lie with the provider? If Spark made up a story so as to blame their provider, well, umm, yeah, nah.


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  # 2225399 26-Apr-2019 10:55
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tdgeek:

networkn:


Well, the blame shifting has started as predicted.  


 



Who predicted that? Link?


Do you know Sparks role in a livestream event (if there is one) and do you know the providers role?


And was it incorrect that its clearly stated that the fault lie with the provider? If Spark made up a story so as to blame their provider, well, umm, yeah, nah.



So if I subcontract to someone then I can't be at fault for their failures?

Sorry Mr customer, I won't meet your software development timeline as the sub contractor can't do it.
Sorry Mr customer the building won't be compliant as the subcontractor did shoddy work. Not our fault.

Farcical excuse. Other than the website going down (is it even hosted by Spark??) then Spark can't be blamed for anything, right?

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  # 2225403 26-Apr-2019 11:05
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trig42:

The issue apparently was with iStreamPlanet in the US. Someone there forgot to turn it on.


I wold say then, that the issue is with the platform, because anything that relies on a human being to remember to do something is bound to fail.



Spark Sport say that it will be automated by the time RWC comes along, but do you believe/trust them? They have a bit of trust to build, and it will all come tumbling down if there is but one glitch in that first game of the RWC...



Personally I can't believe that it would take 30 minutes to pick up the phone and call someone in the US to get them to start the process.

Yes, it was 30 minutes after the event started before streaming commenced. Viewers lost that first 30 minutes of the event - watch from start was not from the start but well into the second quarter.

Were Spark communicating with istreamplanet by telegraph?

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  # 2225406 26-Apr-2019 11:11
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ockel:
tdgeek:

 

networkn:

 

 

 

Well, the blame shifting has started as predicted.  

 

 

 

 

 

 

 

 

 

 

Who predicted that? Link?

 

 

 

Do you know Sparks role in a livestream event (if there is one) and do you know the providers role?

 

 

 

And was it incorrect that its clearly stated that the fault lie with the provider? If Spark made up a story so as to blame their provider, well, umm, yeah, nah.

 



So if I subcontract to someone then I can't be at fault for their failures?

Sorry Mr customer, I won't meet your software development timeline as the sub contractor can't do it.
Sorry Mr customer the building won't be compliant as the subcontractor did shoddy work. Not our fault.

Farcical excuse. Other than the website going down (is it even hosted by Spark??) then Spark can't be blamed for anything, right?

 

 

 

Stop making things up. My post was quite clear. As its Spark product, they wear all blame. Should they state it was their provider, its still Sparks issue, clearly, so you are saying its not correct or allowed to advise the customers who or what caused a fault? So you would prefer secrecy? Non transparency?  Stating that this last issue was the providers fault, what the future will mean for that issue, that the vast majority of livestreams went fine. In fact only 3 were a problem of the many that have streamed.

 

This is becoming a Sky like thread for some. Make stuff up, assume stuff, use that as fact. Personally, if we can see as much as we can as to what has gone wrong, why, and by whom , and what will be done about it, as well as the vast majority of feeds have been 100% fine, that's good information. Or we could look for things to bash.

 

 


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  # 2225407 26-Apr-2019 11:15
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ockel:
trig42:

 

The issue apparently was with iStreamPlanet in the US. Someone there forgot to turn it on.

 

 

 

I wold say then, that the issue is with the platform, because anything that relies on a human being to remember to do something is bound to fail.

 

 

 


Spark Sport say that it will be automated by the time RWC comes along, but do you believe/trust them? They have a bit of trust to build, and it will all come tumbling down if there is but one glitch in that first game of the RWC...

 



Personally I can't believe that it would take 30 minutes to pick up the phone and call someone in the US to get them to start the process.

Yes, it was 30 minutes after the event started before streaming commenced. Viewers lost that first 30 minutes of the event - watch from start was not from the start but well into the second quarter.

Were Spark communicating with istreamplanet by telegraph?

 

If the guy was sitting at his desk and just had a red button to push, then yes. Can you confirm the exact process? No. Do you feel Spark sat there looking at a  blank screen for 25 minutes?  No. But you bash anyway? Like I said, its like reading the Sky threads that I, and YOU, supported. Makes me wonder.


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  # 2225408 26-Apr-2019 11:15
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tdgeek:

 

networkn:

 

Well, the blame shifting has started as predicted.  

 

 

 

 

Who predicted that? Link?

 

Do you know Sparks role in a livestream event (if there is one) and do you know the providers role?

 

And was it incorrect that its clearly stated that the fault lie with the provider? If Spark made up a story so as to blame their provider, well, umm, yeah, nah.

 

 

Perhaps read the links already provided. 

 

 


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  # 2225412 26-Apr-2019 11:21
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tdgeek:

 

Stop making things up. My post was quite clear. As its Spark product, they wear all blame. Should they state it was their provider, its still Sparks issue, clearly, so you are saying its not correct or allowed to advise the customers who or what caused a fault? So you would prefer secrecy? Non transparency?  Stating that this last issue was the providers fault, what the future will mean for that issue, that the vast majority of livestreams went fine. In fact only 3 were a problem of the many that have streamed.

 

This is becoming a Sky like thread for some. Make stuff up, assume stuff, use that as fact. Personally, if we can see as much as we can as to what has gone wrong, why, and by whom , and what will be done about it, as well as the vast majority of feeds have been 100% fine, that's good information. Or we could look for things to bash.

 

 

God sakes man. People were let down (again) by Spark Sports, whilst they are charging people for the privilege of being their beta testers. If you don't feel it's reasonable for people to be pissed about non-service delivery on a PAID service, you are on another planet. 

 

It's *entirely* reasonable for people to wonder if this is the standard they are currently meeting, when it comes time for a MUCH more popular program to be streamed, are these issues or others like it, going to continue.

 

No one is "making stuff up" or "assuming" anything. It was stated by the head of Spark Sport. How much closer to the source do you actually want?

 

Explain to me how we provide negative feedback without falling into your "bashing" territory?

 

 

 

 


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  # 2225413 26-Apr-2019 11:24
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tdgeek:

Stop making things up. My post was quite clear. As its Spark product, they wear all blame. Should they state it was their provider, its still Sparks issue, clearly, so you are saying its not correct or allowed to advise the customers who or what caused a fault? So you would prefer secrecy? Non transparency?  Stating that this last issue was the providers fault, what the future will mean for that issue, that the vast majority of livestreams went fine. In fact only 3 were a problem of the many that have streamed.


This is becoming a Sky like thread for some. Make stuff up, assume stuff, use that as fact. Personally, if we can see as much as we can as to what has gone wrong, why, and by whom , and what will be done about it, as well as the vast majority of feeds have been 100% fine, that's good information. Or we could look for things to bash.


 



Spark have blamed it's provider. Earlier today on the Herald website headlines said:

Spark pins blame for Hockey stuff up.
Not our fault says Spark Sport boss.

I agree that Spark should wear the blame. Should be refunding hockey fans for yesterday's blunder.

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  # 2225415 26-Apr-2019 11:37
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networkn:

 

tdgeek:

 

Stop making things up. My post was quite clear. As its Spark product, they wear all blame. Should they state it was their provider, its still Sparks issue, clearly, so you are saying its not correct or allowed to advise the customers who or what caused a fault? So you would prefer secrecy? Non transparency?  Stating that this last issue was the providers fault, what the future will mean for that issue, that the vast majority of livestreams went fine. In fact only 3 were a problem of the many that have streamed.

 

This is becoming a Sky like thread for some. Make stuff up, assume stuff, use that as fact. Personally, if we can see as much as we can as to what has gone wrong, why, and by whom , and what will be done about it, as well as the vast majority of feeds have been 100% fine, that's good information. Or we could look for things to bash.

 

 

God sakes man. People were let down (again) by Spark Sports, whilst they are charging people for the privilege of being their beta testers. If you don't feel it's reasonable for people to be pissed about non-service delivery on a PAID service, you are on another planet. 

 

It's *entirely* reasonable for people to wonder if this is the standard they are currently meeting, when it comes time for a MUCH more popular program to be streamed, are these issues or others like it, going to continue.

 

No one is "making stuff up" or "assuming" anything. It was stated by the head of Spark Sport. How much closer to the source do you actually want?

 

Explain to me how we provide negative feedback without falling into your "bashing" territory?

 

 

 

 

 

 

You are quite aware of the Sky bashing threads, and why they exist. How many livestreams have failed? 3 of MANY that were fine. If you wish to avoid the facts, and assess the progress, all because you are not happy that Sky dont have the RWC, thas fine. What are the facts. Its new its beta there have been issues. How many streams failed? How many have streamed 100% fine. is that not relevant? Do you not want to know whats happened and why so you can assess it? Clearly not.

 

You, as a veteran of supporting Sky in the many Sky bashing threads know the difference between bashing and negative feedback.

 

"are these issues or others like it, going to continue." If you had been following this from day one, you would be quite ok with how its going. I watch F1, its better looking and easier to use than Sky. It is getting better and better, I have ZERO concerns with my prized F1. Todays drama has been explained. That would tell you if you read it, that one person overseas,forgot. Thats terrible but there it is. There were zero issues with livestream, the technical side, the end user side. That should be of RWC comfort, but no, the stability and performance of the livestream doesnt appear to be your key concern. For some reason.


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