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  # 2233535 9-May-2019 10:45
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I'd agree with @talkiet, apart from a few hiccups the F1 streams have been pretty good.  Most of my issues have stemmed from interacting with the platform itself rather than the stream... If the app and access issues are resolved then my only issues would be encoder performance vs my internet access and not knowing where the issue is.  Sky was easy, it was either atmospheric which you could tell or it was Sky.... Now it could be Spark Sport, my ISP or even my home network... harder to decipher and more difficult to hold people to account.


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  # 2233540 9-May-2019 10:57
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davidcole:

 

But that's only because they haven't buggered up your sport...those that are F1 or hockey fans have had that happen already, and are probably annoyed they are the test-bed for "NZ's Religion".

 

Others would argue that the RWC failing wouldn't bother them.  It's a matter of perspective.

 

I agree the tone of the thread has generally been good...some of the aspect now I'm taking as some nitpicking (especially UX type things), while ux is pretty important, I don't believe it's more important that getting the content out the door and on on to a screen.

 

 

Well, someone to be first, right?

 

The fact they are testing it on a sport that rightly or wrongly has less viewership in NZ than Rugby is probably sensible.

 

My issue is that these aren't really testing how the system performs with significant numbers of users and whilst SS are adamant it won't be an issue, I've heard that many times in my life and it's been proven wrong.

 

I have greater concerns at the type of issues they are discovering at this late stage and what similar issues they may find during the RWC that interrupts my viewing. It worries me the type of issues that crop up "because you don't know, what you don't know".

 

Just because I don't watch F1 or Hockey fanatically, doesn't mean I am happy with the glitches they had, one in particular involving manual processes scares the daylights out of me.

 

 

 

 


 
 
 
 


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  # 2233586 9-May-2019 11:51
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networkn:

 

davidcole:

 

But that's only because they haven't buggered up your sport...those that are F1 or hockey fans have had that happen already, and are probably annoyed they are the test-bed for "NZ's Religion".

 

Others would argue that the RWC failing wouldn't bother them.  It's a matter of perspective.

 

I agree the tone of the thread has generally been good...some of the aspect now I'm taking as some nitpicking (especially UX type things), while ux is pretty important, I don't believe it's more important that getting the content out the door and on on to a screen.

 

 

Well, someone to be first, right?

 

The fact they are testing it on a sport that rightly or wrongly has less viewership in NZ than Rugby is probably sensible.

 

My issue is that these aren't really testing how the system performs with significant numbers of users and whilst SS are adamant it won't be an issue, I've heard that many times in my life and it's been proven wrong.

 

I have greater concerns at the type of issues they are discovering at this late stage and what similar issues they may find during the RWC that interrupts my viewing. It worries me the type of issues that crop up "because you don't know, what you don't know".

 

Just because I don't watch F1 or Hockey fanatically, doesn't mean I am happy with the glitches they had, one in particular involving manual processes scares the daylights out of me.

 

 

While there have been a number of issues for most F1 events, I agree the service is generally working quite well.

 

The Big concern I have is the lack of resilience in the stream processing to cope with glitches in the source material. If a glitch occurs is can kill the stream and requires various levels of restarting to get it going again.

 

But worse than that it also destroys the ability to stand up a a reliable full programme VOD asset. So as a customer this gives me considerable anxiety that if I don't watch live, I wont get to see all of the programming I have subscribed for (e.g pre and post race programming). As Spark don't go back to their providers source to get a good copy of the whole stream for VOD! This means they stand up only the parts of the programme after the glitch occurred, or not at all for some time (or ever in some cases).


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  # 2233595 9-May-2019 12:00
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smcc:

 

 

 

While there have been a number of issues for most F1 events, I agree the service is generally working quite well.

 

The Big concern I have is the lack of resilience in the stream processing to cope with glitches in the source material. If a glitch occurs is can kill the stream and requires various levels of restarting to get it going again.

 

But worse than that it also destroys the ability to stand up a a reliable full programme VOD asset. So as a customer this gives me considerable anxiety that if I don't watch live, I wont get to see all of the programming I have subscribed for (e.g pre and post race programming). As Spark don't go back to their providers source to get a good copy of the whole stream for VOD! This means they stand up only the parts of the programme after the glitch occurred, or not at all for some time (or ever in some cases).

 

 

Im sure @Talkiet will comment, but just remember that Spark isn't providing YOU with the F1 feed. Akamai is. Spark owns the service, but as I understand it, the service runs from Event ---> iStreamPlanet USA ----> to Akamai ---> to your RSP ----> You       


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  # 2233608 9-May-2019 12:06
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tdgeek:

 

smcc:

 

 

 

While there have been a number of issues for most F1 events, I agree the service is generally working quite well.

 

The Big concern I have is the lack of resilience in the stream processing to cope with glitches in the source material. If a glitch occurs is can kill the stream and requires various levels of restarting to get it going again.

 

But worse than that it also destroys the ability to stand up a a reliable full programme VOD asset. So as a customer this gives me considerable anxiety that if I don't watch live, I wont get to see all of the programming I have subscribed for (e.g pre and post race programming). As Spark don't go back to their providers source to get a good copy of the whole stream for VOD! This means they stand up only the parts of the programme after the glitch occurred, or not at all for some time (or ever in some cases).

 

 

Im sure @Talkiet will comment, but just remember that Spark isn't providing YOU with the F1 feed. Akamai is. Spark owns the service, but as I understand it, the service runs from Event ---> iStreamPlanet USA ----> to Akamai ---> to your RSP ----> You       

 

 

I presume your reply is missing the /S /S tags.

 

To reinforce your comments, my relationship is with Spark Sport, how they back-end the service is their business, and I don't really care if my experience is good, but when they have issues I lose faith in Spark Sport. I would suggest they have a number of options to provide a better customer experience and less service anxiety that they have chosen not to take to this point.


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  # 2233620 9-May-2019 12:21
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smcc:

 

tdgeek:

 

smcc:

 

 

 

While there have been a number of issues for most F1 events, I agree the service is generally working quite well.

 

The Big concern I have is the lack of resilience in the stream processing to cope with glitches in the source material. If a glitch occurs is can kill the stream and requires various levels of restarting to get it going again.

 

But worse than that it also destroys the ability to stand up a a reliable full programme VOD asset. So as a customer this gives me considerable anxiety that if I don't watch live, I wont get to see all of the programming I have subscribed for (e.g pre and post race programming). As Spark don't go back to their providers source to get a good copy of the whole stream for VOD! This means they stand up only the parts of the programme after the glitch occurred, or not at all for some time (or ever in some cases).

 

 

Im sure @Talkiet will comment, but just remember that Spark isn't providing YOU with the F1 feed. Akamai is. Spark owns the service, but as I understand it, the service runs from Event ---> iStreamPlanet USA ----> to Akamai ---> to your RSP ----> You       

 

 

I presume your reply is missing the /S /S tags.

 

To reinforce your comments, my relationship is with Spark Sport, how they back-end the service is their business, and I don't really care if my experience is good, but when they have issues I lose faith in Spark Sport. I would suggest they have a number of options to provide a better customer experience and less service anxiety that they have chosen not to take to this point.

 

 

Yep, I wasnt commenting to absolve Spark, its their product, no matter what happens. Just trying to remove the fact that many probably think that the feeds go through Sparks network, or Sparks IT machinery, but it doesnt. As per the NZNOG video, each RSP needs to setup their relationship with Akamai for SS.


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  # 2233643 9-May-2019 13:01
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NZNOG video link please?


 
 
 
 


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  # 2233644 9-May-2019 13:03
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tdgeek:

 

Yep, I wasnt commenting to absolve Spark, its their product, no matter what happens. Just trying to remove the fact that many probably think that the feeds go through Sparks network, or Sparks IT machinery, but it doesnt. As per the NZNOG video, each RSP needs to setup their relationship with Akamai for SS.

 

 

 

 

But customer won't be doing this and shouldn't even need to care about it. That is a Spark Sport thing to do to ensure that customers get a good experience. (SS to engage with RSP's that is).


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  # 2233646 9-May-2019 13:05
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https://www.youtube.com/watch?v=Z-wWUKxeQ-s

 

It might start half way through. I don't remember.


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  # 2233648 9-May-2019 13:08
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  # 2233650 9-May-2019 13:11
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smcc:

 

tdgeek:

 

Yep, I wasnt commenting to absolve Spark, its their product, no matter what happens. Just trying to remove the fact that many probably think that the feeds go through Sparks network, or Sparks IT machinery, but it doesnt. As per the NZNOG video, each RSP needs to setup their relationship with Akamai for SS.

 

 

 

 

But customer won't be doing this and shouldn't even need to care about it. That is a Spark Sport thing to do to ensure that customers get a good experience. (SS to engage with RSP's that is).

 

 

Off course, but it should be noted. Clearly Spark will have engaged with the RSP's. The RSP's as per that video, need to do their bit. I assume that all would, you would think, I would hope. What if one or more didn't?


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  # 2233677 9-May-2019 13:36
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The slides are also available. https://drive.google.com/file/d/1bUiYSEcrEBXHEWYP1RZg-CCVc9-PFbKJ/view

 

And despite the horses mouth mentioning that RSP DNS's need to be properly configured for the best local cache distribution handoff. Don't dare suggest it online to those advising joe blogs users to use overseas encrypted DNS servers.


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  # 2233679 9-May-2019 13:37
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tdgeek:

 

Off course, but it should be noted. Clearly Spark will have engaged with the RSP's. The RSP's as per that video, need to do their bit. I assume that all would, you would think, I would hope. What if one or more didn't?

 

 

I'm pretty sure Spark have enough media folks to make sure that we would hear about it if it were to be the case. (this would be a competitive advantage to RSP's who deliver, and the opposite to those who don't)

 

They have already been pretty quick to apportion responsibility to others (in the media) when problems arise. While it is good to understand what went on technically, they need to get better at owning issues when they arise. While they are quite good at identifying root cause on a case by case basis, they have not taken a big picture view of what do we do if our VOD asset is broken or not complete. How can we make this better for our Customers?

 

I quite quickly fall out of love with providers who give me anxiety about how good their service will be on each occasion I want to use it - e.g. Will I get ALL of what I want to see? Will I get a complete VOD asset if I chose not to get up in the middle of the night?


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  # 2233683 9-May-2019 13:45
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smcc:

 

tdgeek:

 

Off course, but it should be noted. Clearly Spark will have engaged with the RSP's. The RSP's as per that video, need to do their bit. I assume that all would, you would think, I would hope. What if one or more didn't?

 

 

I'm pretty sure Spark have enough media folks to make sure that we would hear about it if it were to be the case. (this would be a competitive advantage to RSP's who deliver, and the opposite to those who don't)

 

They have already been pretty quick to apportion responsibility to others (in the media) when problems arise. While it is good to understand what went on technically, they need to get better at owning issues when they arise. While they are quite good at identifying root cause on a case by case basis, they have not taken a big picture view of what do we do if our VOD asset is broken or not complete. How can we make this better for our Customers?

 

I quite quickly fall out of love with providers who give me anxiety about how good their service will be on each occasion I want to use it - e.g. Will I get ALL of what I want to see? Will I get a complete VOD asset if I chose not to get up in the middle of the night?

 

 

You make it seem that this is frequent?

 

Is it better if when something goes wrong, they say nothing? The stream is from US to Akamai to the RSP. If something goes wrong and it wasnt Spark staff breaking it,(I dont actually think they touch it, I might be wrong) then they should not say what happened? That would be easy I guess, but not transparent, if end users dont know what happened, thus have no idea if its likely again.

 

But, ok.

 

 


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  # 2233694 9-May-2019 13:58
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So who pays for the transmission costs from akamai to the customer?  my ISP or Spark? With Sky you knew it was either Sky or atmospheric, with online, is it Spark, Akamai, my ISP?  Who can you hold to account?


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