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940 posts

Ultimate Geek
+1 received by user: 34


Topic # 247771 22-Feb-2019 12:16
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Yesterday Netflix main screen has changed. Instead of having a graphic and the program title for each programme it now has just a black rectangle and the title below it. If I click the programme name I can still watch but I wonder where the graphics have gone. Any ideas?





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686 posts

Ultimate Geek
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  Reply # 2185348 22-Feb-2019 12:24
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I notice you are using Android based devices to cast so I can not help but my iOS devices are working as per normal since today's update.

 

Have you talked to their help desk: https://help.netflix.com/en scroll to bottom of page for live chat or to voice call.

 

Cheers 🍷





iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

 

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra




940 posts

Ultimate Geek
+1 received by user: 34


  Reply # 2185349 22-Feb-2019 12:28
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No I don't use Android devices for Netflix I use a Windows PC HMDI connected to TV. Wasn't sure if it was something at my end but all other streaming services seem OK

 

FineWine:

 

I notice you are using Android based devices to cast so I can not help but my iOS devices are working as per normal since today's update.

 

Have you talked to their help desk: https://help.netflix.com/en scroll to bottom of page for live chat or to voice call.

 

Cheers 🍷

 





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


 
 
 
 


686 posts

Ultimate Geek
+1 received by user: 171

Subscriber

  Reply # 2185353 22-Feb-2019 12:36
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ronw:

 

No I don't use Android devices for Netflix I use a Windows PC HMDI connected to TV. Wasn't sure if it was something at my end but all other streaming services seem OK

 

Appologies just going of your signature list of devices. Again my no problems via macOS. As I stated have a chat to their help desk: https://help.netflix.com/en scroll to bottom of page for live chat or to voice call.





iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

 

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra


xpd

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  Reply # 2185356 22-Feb-2019 12:42
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Browser or app ?

 

If browser, flush your browser cache.

 

 





XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

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940 posts

Ultimate Geek
+1 received by user: 34


  Reply # 2185357 22-Feb-2019 12:42
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Thanks will do that

 

FineWine:

 

Appologies just going of your signature list of devices. Again my no problems via macOS. As I stated have a chat to their help desk: https://help.netflix.com/en scroll to bottom of page for live chat or to voice call.

 





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 




940 posts

Ultimate Geek
+1 received by user: 34


  Reply # 2185360 22-Feb-2019 12:46
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Thats a possibility should have thought of that. Just watching Sherlock will try a cache flush. I am using Chrome browser

 

xpd:

 

Browser or app 

 

If browser, flush your browser cache.

 

 

 





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 




940 posts

Ultimate Geek
+1 received by user: 34


  Reply # 2185387 22-Feb-2019 13:56
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Ok This is weird Spoke to Netflix but while doing that I tried another computer and it was fine. I have cleared the cache in original computer Chrome Browser but still have a problem. Have tried Firefox same problem which seems to indicate a wider computer porblem but have no idea what is wrong. Any other suggestions please. Here is a pix of what it looks like

 

Click to see full size

 

 

 

 





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


xpd

Chief Trash Bandit
9359 posts

Uber Geek
+1 received by user: 1562

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 2185451 22-Feb-2019 15:27
One person supports this post
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Run something like CCleaner on the system





XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.    




940 posts

Ultimate Geek
+1 received by user: 34


  Reply # 2185720 23-Feb-2019 08:44
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Solved problem checked the version of Chrome browser and it said there is an update. Let it update and the problem was solved. Weird butt fixed

xpd:

Run something like CCleaner on the system





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


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