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7 posts

Wannabe Geek


# 257231 21-Sep-2019 08:35
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Purchased new LG OLED C9 TV to watch RWC and it won’t work. Spent hours with Spark Help Desk and still no answer. Anyone else out there with this error message
DRM_KEY_SESSION_INITIALIZATION_FAILED

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5769 posts

Uber Geek

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  # 2321826 21-Sep-2019 08:36
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@Mikehill Are you using your ISP's DNS or 3rd party DNS to get around geo blocking?




7 posts

Wannabe Geek


  # 2321853 21-Sep-2019 09:56
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I have to assume my ISP’s as I haven’t added any 3rd party option

 
 
 
 


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Uber Geek

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  # 2321858 21-Sep-2019 10:18
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Check and make 100% sure nothing dodgy is going on in your router

199 posts

Master Geek


  # 2321874 21-Sep-2019 10:45
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You probably purchased an unsupported model

 

 

 

Edit: looks like I am wrong

 

OLED W9 Series | OLED E9 Series | OLED C9 Series | OLED B9 Series | SM9400 Series | SM9000 Series | SM8600 Series | SM8100 Series | UM7600 Series |  UM7400 Series | UM7300 Series | UM7100 Series

 

 

 

My landlord purchased a UM7600 series and was getting the same error, and it was not on the list I posted a few days ago. And now it is.




7 posts

Wannabe Geek


  # 2321886 21-Sep-2019 11:31
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thanks. access and streaming working fine on my ipad, iphone, and poorly on my Windows 10 laptop so router and ethernet port all working as they are supposed to. Guess I'll just have to wait for Spark Sport Help (they have known about problem since Wed) can suggest a fix, or implement a fix. 


940 posts

Ultimate Geek


  # 2321888 21-Sep-2019 11:33
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Did you have it working previously? Are other streaming apps working? There may be updates that need doing. I know my in-laws had a bunch of updates that happened when they got there LG oled. They're great TVs, congratulations!



7 posts

Wannabe Geek


  # 2321890 21-Sep-2019 11:38
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hi everything else working ok - netflix, Sky, TVNZ on demand,

 

Lightbox etc etc


 
 
 
 


940 posts

Ultimate Geek


  # 2321902 21-Sep-2019 11:54
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I guess you've tried uninstalling and reinstalling the app. That's the only other thing I can think to try.

'That VDSL Cat'
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  # 2321903 21-Sep-2019 11:55
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Jump on spark sport chat at discuss with them.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




7 posts

Wannabe Geek


  # 2321920 21-Sep-2019 12:57
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Yes, have uninstalled App, have tried resetting the TV all to no avail. Sat on Spark chats for 15 minutes waiting for someone to join and gave up.Emailed them again am waiting for response. Have spent 30 minutes on phone with Spark Help twice so not confident about their potential

'That VDSL Cat'
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  # 2321921 21-Sep-2019 12:59
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Please speak to spark sport chat on this one.

That will get you the folk most knowleable on the topic.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


310 posts

Ultimate Geek


  # 2321978 21-Sep-2019 14:17
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Does the TV perhaps need a firmware update?  Check the firmware version and see if there is an update.


128 posts

Master Geek


  # 2321981 21-Sep-2019 14:44
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Mikehill:

 

thanks. access and streaming working fine on my ipad, iphone, and poorly on my Windows 10 laptop so router and ethernet port all working as they are supposed to. Guess I'll just have to wait for Spark Sport Help (they have known about problem since Wed) can suggest a fix, or implement a fix. 

 

 

 

 

Given that it's working on your other devices, perhaps make sure you have a working HDMI or DP connection to your TV as a backup (that's how we watched last night, it worked fine).




7 posts

Wannabe Geek


  # 2321982 21-Sep-2019 14:44
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thanks. checked and no Updates available or required/


836 posts

Ultimate Geek


  # 2322004 21-Sep-2019 16:26
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Mikehill:

 

thanks. checked and no Updates available or required/

 

 

Can I suggest you try deleting the app from all other devices and clearing the cache/cookies of all/any other browser you have used? The Spark Sport app might think you are trying to use more than the device limit.


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