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5256 posts

Uber Geek


# 261836 17-Dec-2019 14:15
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Anybody have Disney+ working OK on their SmartVU X Android TV device?


Disney+ say it is not a "supported device" and won't help with the streaming issue I have - nothing plays


Whatever I try to watch streams for a split second then stops, yet I can FF and RW and go forwards and backwards with the 10s skip perfectly fine



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1596 posts

Uber Geek

  # 2377058 17-Dec-2019 14:36
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Yup, have had it working fine since I brought the unit.  Watched Disney+ last night, no problems.

Are you using a DNS service?

5256 posts

Uber Geek


  # 2377080 17-Dec-2019 14:54
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Nope, no DNS service, US based Disney+ account
SmartVu X device located in NZ

Trying to stream doesn’t work as mentioned above. Trying to cast to it from app results in playing for a 3-4 seconds, going around and around and starting again, with no sound

No other problems with SmartVu X streaming of other apps

Raised a support ticket with Disney. 5-7 business days for a response :/


1596 posts

Uber Geek

  # 2377083 17-Dec-2019 15:01
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Only difference I can see is that mine is an NZ based account.  Have you tried it on another device? I have used it on Android phones, iPhones, Laptop (browser) and the SmartVU without problem.

5256 posts

Uber Geek


  # 2377085 17-Dec-2019 15:03
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Thx for reply. Yup it plays on browser, iOS devices using same account and same physical location/ internet connection perfectly fine

Weird problem...

1205 posts

Uber Geek


  # 2377134 17-Dec-2019 16:24
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Haven't subscribed to Disney +, but did notice that it has appeared in the SmartVu Android TV Play Store, so must be a supported app/device combo here. Some weird combination of US based Disney + account and NZ based device?

229 posts

Master Geek

  # 2377385 17-Dec-2019 23:02
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Assume you have logged out logged in and also unplug the smart vu ?

I had an issue with smart vu and Disney plus when the smartvu over heated, flashed up error 39. Unplugged it, let it cool, logged out of Disney re loaded and back to normal.

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