Netflix introduces password sharing household controls

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#3035172 11-Feb-2023 20:12

tdgeek:
Fair enough. End of the day many if not all complained about a Sky monopoly. (although technically incorrect) We want competition. We now have it. While it would be convenient to conglomerate all the services into one platform, its not really needed. I use an ATV4. The cops are there, chose one to watch Last of Us, Star Trek Discovery etc. Easy. I have to go to a YouTube app so who cares of its TV3, Netflix, Amazon, etc?

But from this thread its not about convenience, its about cost, so conglomeration doesnt cover that.

I don’t think it is just about cost. It’s about removing value from a service. But also about perceived fairness in removing a “feature” that was previously encouraged and then charging to add it back.

I tried an ATV4K and the universal search didn’t search all services, which made it pretty useless as a means of removing complexity. I tried Shield TV, I don’t actually remember what the issue was with that except that I wasn’t satisfied with it as a unifying platform (I think it was the absence of user profiles that was the dealbreaker ). Regardless, both were returned.

We have several services, but my partner doesn’t bother with half of them because it’s too hard to keep track of what service has what content. She just wants to be able to easily browse all available content.

The bulk of this thread may not be about convenience, but the overall dissatisfaction many people have with the streaming market is as much about convenience as it is about cost in my opinion. Less convenience means lower value, and at a certain point people see the value as lower than it’s worth and they pull the plug. For some (probably not a huge percentage) this will be the straw that breaks the camels back.

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#3035173 11-Feb-2023 20:12

Ge0rge:

If I was to buy four kettles, I could loan them out to whomever I wanted.

I can also loan the one kettle out to anyone I like when I'm not using it - drop it off next door, or across town - or take it with me when I go on holiday. I've brought the kettle, it's mine to do with as I wish.

Agree. You could buy four Netflix's and do the same, all good. But you want to possibly buy ONE kettle and let o4 thers use it at the same time you want to use it. Breakfast just got complicated!

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#3035177 11-Feb-2023 20:25

Paul1977:

I don’t think it is just about cost. It’s about removing value from a service. But also about perceived fairness in removing a “feature” that was previously encouraged and then charging to add it back.

I tried an ATV4K and the universal search didn’t search all services, which made it pretty useless as a means of removing complexity. I tried Shield TV, I don’t actually remember what the issue was with that except that I wasn’t satisfied with it as a unifying platform (I think it was the absence of user profiles that was the dealbreaker ). Regardless, both were returned.

We have several services, but my partner doesn’t bother with half of them because it’s too hard to keep track of what service has what content. She just want to be able to easily browse all available content.

The bulk of this thread may not be about convenience, but the overall dissatisfaction many people have with the streaming market is as much about convenience as it is about cost in my opinion. Less convenience means lower value, and at a certain point people see the value as lower than it’s worth and they they are pull the plug. For some (probably not a huge percentage) this will be the straw that breaks the camels back.

I understand that and I respect your stance. For many I suspect the issue is cost. You cannot buy 4 kettles for the price of 1 kettle = unfair. Ive got Sky and a few SVOD services, i need to remember what is on what app. Not convenient. If Sky had everything that existed thats a monopoly... Now we have competition so the Sky threads are finished. This is the competition "we" all wanted. Now while its fragmented which was ALWAYS going to happen (one supplier vs many suppliers), there is a choice.

AFAIK there is no unifying platform? My ATV4 has all the apps so I guess thats unified?

Yes the value may be lower, as the providers are many now, so each provider is diluted, but that was the issue with a monopoly, we dont want to pay $X as we only want to watch a few things, why pay for everything??. The SVOD providers are DIRT cheap for what you pay and what content they have. Load up any app and there is a LOT of stuff to scroll through. Favourites or My List helps with that

Handle9

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#3035234 11-Feb-2023 20:49

Paul1977:
tdgeek:
Fair enough. End of the day many if not all complained about a Sky monopoly. (although technically incorrect) We want competition. We now have it. While it would be convenient to conglomerate all the services into one platform, its not really needed. I use an ATV4. The cops are there, chose one to watch Last of Us, Star Trek Discovery etc. Easy. I have to go to a YouTube app so who cares of its TV3, Netflix, Amazon, etc?

But from this thread its not about convenience, its about cost, so conglomeration doesnt cover that.

I don’t think it is just about cost. It’s about removing value from a service. But also about perceived fairness in removing a “feature” that was previously encouraged and then charging to add it back.

I tried an ATV4K and the universal search didn’t search all services, which made it pretty useless as a means of removing complexity. I tried Shield TV, I don’t actually remember what the issue was with that except that I wasn’t satisfied with it as a unifying platform (I think it was the absence of user profiles that was the dealbreaker ). Regardless, both were returned.

We have several services, but my partner doesn’t bother with half of them because it’s too hard to keep track of what service has what content. She just wants to be able to easily browse all available content.

The bulk of this thread may not be about convenience, but the overall dissatisfaction many people have with the streaming market is as much about convenience as it is about cost in my opinion. Less convenience means lower value, and at a certain point people see the value as lower than it’s worth and they pull the plug. For some (probably not a huge percentage) this will be the straw that breaks the camels back.

I agree with you. My fundamental view is that this isn’t black and white. Netflix has clearly removed value for a number of customers. They are free to do so. The customers are free to express their displeasure. There’s nothing wrong with that.

If you think there’s no problem with what Netflix has done good for you. There’s no need to characterise people who disagree with you as morally inferior or whiners. This is a commercial decision not a moral imperative.

Paul1977

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#3035244 11-Feb-2023 21:25

Handle9:
….There’s no need to characterise people who disagree with you as morally inferior or whiners...

I’m not sure if that was meant for me (you said it after quoting my post), but I don’t think I’ve characterised anyone in such a way.

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#3035247 11-Feb-2023 21:30

Paul1977:
Handle9:
….There’s no need to characterise people who disagree with you as morally inferior or whiners...

I’m not sure if that was meant for me (you said it after quoting my post), but I don’t think I’ve characterised anyone in such a way.

You haven't. It was targeted at others

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#3035248 11-Feb-2023 21:32

Paul1977:
Handle9:
….There’s no need to characterise people who disagree with you as morally inferior or whiners...

I’m not sure if that was meant for me (you said it after quoting my post), but I don’t think I’ve characterised anyone in such a way.

Nope. You haven’t.

LittleDude

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#3035304 12-Feb-2023 10:28

Does anyone know how to set the primary location when your TV is too old(Netflix app is from 2016). My daughter freeloads off me and I think Netflix will automatically set her household as the primary location(due to their viewing habits) if I don't do anything. Haven't decided if I want to pay the $7.99 for them.

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#3035327 12-Feb-2023 11:56

So I just got the new account sharing policy on my account however never activated it. I first went into chat to complain:

You
Do you seriously hate your customers?

Jhencel Netflix
Hi there! Thank you for reaching Netflix, this is Jhencel. I've read your concern and let me help you with that. First, can I have your email address and the name on the account as well?

You
Love is sharing a password.

Jhencel Netflix
Are you referring to the account sharing by chance?

Jhencel Netflix
This noted as well however we do not have an option to remove the new policy on this account as this has been implemented already but rests assured that I am taking notes of this concern and our team will check this out.

You
But you and I both know that nothing will happen for at-least a couple of months. Customer numbers will drop, share prices will go down and maybe then whoever thought this was a great idea may say “ok we were wrong”.

You
I’m sorry you have to go through this and have a whole lot of angry customers contact you. It must absolutely suck from your end currently. I wish you all the best and thanks for allowing me to speak my mind a bit. Hopefully when the new policy is implemented for your own account you’re able to get it sorted. But Netflix currently has shown it hates it’s customers.

Jhencel Netflix
I understand that, thank you for giving your feedback as well.

Jhencel Netflix
For the time being, you can still use this account as long as you can verify it with you primary location before you use the device outside.

I was trying to keep my cool. I know it isn't the CSR's fault they implemented this crap policy but basically I said goodnight to the CSR and wished him the best but before I did I also opened up another chat. What is worse is under the new policy I found out that it fully blocks my Tesla from accessing my Netflix account as it isn't at home (it operates off an AU sim card).

And behold the ultimate bullshit: https://www.reddit.com/r/mildlyinfuriating/comments/10zgaat/you_can_watch_netflix_only_in_your_garage_no_more/ (not mine, but I got the exact same chat).

I've cancelled my account which for some reason has also removed the restrictions for now (unless if the CSR who I vented to above in a canadian way was nice to me). I know your status on piracy @networkn but the problem is Netflix are competing against piracy here and the majority of customers will likely pirate again for the odd Netflix show they want to watch. Not saying I will, but I do run a Plex server so I may reevaluate my choice to subscribe to them also as I can watch Plex in my car but can't watch Netflix.

Also, it will make customers less sticky. I only had Netflix as I was sharing with my parents. Some customers who don't pirate will enable Netflix for a month, binge, then cancel.

Michael Murphy | https://murfy.nz
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kiwifidget

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#3035330 12-Feb-2023 12:09

I live in 3 houses. That is, there are 3 houses where I have my own bedroom, and clothes permanently in the wardrobe.

As such, each house has it's own permanent Netflixable device, coz carting one around from place to place was annoying, and half the time I forgot to pack it anyway.

I'm guessing this new policy will impact my ability to watch NF at the 2 houses where I spend less of my time?

Delete cookies?! Are you insane?!

Paul1977

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#3035362 12-Feb-2023 13:45

@michaelmurfy The thing with Tesla is interesting. Even if it’s on an AU SIM card (which makes Netflix think you’re in Australia?) you’d still expect it to work. Did you try this yourself? Loads of people travel internationally and should absolutely be allowed to use their account while travelling, will that be prevented? If so, seems like a really bad move.

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#3035366 12-Feb-2023 14:05

Paul1977: @michaelmurfy The thing with Tesla is interesting. Even if it’s on an AU SIM card (which makes Netflix think you’re in Australia?) you’d still expect it to work. Did you try this yourself? Loads of people travel internationally and should absolutely be allowed to use their account while travelling, will that be prevented? If so, seems like a really bad move.

Yep tried it myself and got the lockout message unless connected to WiFi. Netflix's response to this is "$7.99 thanks".

networkn

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#3035369 12-Feb-2023 14:13

Handle9:

If you think there’s no problem with what Netflix has done good for you. There’s no need to characterise people who disagree with you as morally inferior or whiners. This is a commercial decision not a moral imperative.

Sigh. Stop twisting my words.

I never inferred or accused anyone of being morally inferior for disagreeing with my position on Netflixes upcoming changes. However, resorting to piracy/stealing/working around the system Netflix is implementing is morally questionable at best and almost certainly much more.

I've made patently clear I have no issue with people cancelling their subscription if the system no longer provides value to them. Many people are on the other side of the argument are applying morality to the situation.

I agree it's a commercial decision.

Paul1977

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#3035373 12-Feb-2023 14:27

michaelmurfy:
Yep tried it myself and got the lockout message unless connected to WiFi. Netflix's response to this is "$7.99 thanks".

That’s disgusting. You should let Tesla know, if enough Tesla owners complain then you’d hope Tesla would put some pressure on Netflix. I know you’ve already cancelled, but the more complaints Tesla get, the more pushback they might put on Netflix.

I don’t have to worry about it with my 2005 Toyota.

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#3035375 12-Feb-2023 14:35

I agree that does seem pretty crap and quite an aggressive approach to take. I would have thought so long as you can provide evidence to show you, the account holder, are accessing it legitimately from the locations you are, then it should be fine. I would have also hoped for a more conservative approach to their policy in terms of how aggressively they come out of the gate to people working out how this works. I can see people getting pissed and cancelling on principle.

Either way, the market will take care of it. They will either lose too many customers and change the policy or soften it or whatever. It's unfortunate there are going to be some people using the system 'legitimately' who end up getting the short end of the stick over this

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