BraaiGuy:ArcticSilver:
Anyone notice that they never got their 1c credit card check fee back within 5 days? I know its only 1c, but its the principle. Mine was never returned, so effectively I was over charged by 1c.
Are you for real?
May be a good idea to always check the terms & conditions of the service you are signining up for before clicking on that "accept the T&C" button.
Check, in section 2. Eligibility to be a Quickflix Member and Service User
When you become a Service User, we may validate your credit/debit card or PayPal account with a test transaction of 1 cent which will result in your available credit/debit being reduced by this amount. These funds are not held by Quickflix but by your card issuer. It can take up to 10 days for the validation amount to be re-adjusted on your credit/debit card account. The validation is required to ensure the credit/debit card is not being used fraudulently.
Call your bank if you feel ripped off about the 1cent
The bank isnt the one charging me, on my bank statement it is clearly a charge by Quickflix NZ. Just because it's in their terms and conditions doesnt make it right.
The amount was never "re-adjusted" like stated in your pasted extract above. They charged me, they arranged the transaction, they organised the fee. The onus is on them not the bank, why should I have to deal with the bank for their issue?
BraaiGuy:ArcticSilver:Notice how they've added a "$5 administration fee" to their adverts? We'll its only on ONE of their adverts, the one that cycles through on their main page and they have taken it out of the order process, so miss this advert? We'll your in for a shock.
Again check the T&C, administration fees apply. Sometimes they dont apply for free trials and promotional offers.
Miss the promotional advert? You pay the $5 administration fee. Whats wrong with this?
The problem isnt that there is a $5 fee (though I question its importance), it is that they havent clearly stated that there is in fact a $5 fee! If you do not see it in their rotating advert on the front page and do not read the terms and conditions you will never know.
It should 100% CLEAR to see what you are being charged. You should not have to read all the terms and conditions just to find out you're paying more than advertised.
On another front I also see this as misleading/false advertising and you could even go so far as to say bait advertising. Most of their adverts do not include any hint of the extra fee.
I would forgive this as an oversight if it wasnt for the fact that I have given them constructive feedback about this issue the day after the launched. Not to mention I have seen others on twitter point this out only to be told that they believe it is clearly stated.
Again the terms and conditions in my mind dont even come into it, the fact is the whole process is extremely misleading and they do not seem motivated to fix this issue.
BraaiGuy:ArcticSilver:Lots of people cant get through on their 0800 number. Some of their staff dont seem to even know about Quickflix NZ.
You MUST call to cancel your account, you cannot do it online (even better when their 0800 number isnt working).
I called and did not have a problem. And as stated in the T&C that you accept when signing up, you agreed you need to call them if you want to cancel. I got through within a few minutes, and was even offered a second month free. I cancelled anyway due to the poor content. I can say far worse things about Sky and their callcentre.
Again, just because its in their terms and conditions does not mean its right.
I find it a little cheeky that you can sign up 100% online, but when you want to leave, you suddenly have to wait to speak to a CSR. Why not allow you to cancel online? Every other service like Quickflix allows this.
There are plenty of stories (I believe some in this post) about staff telling people AU prices, trying to delete/create AU accounts and not even knowning about Quickflix NZ.
I can however forgive this, but it all seems to be adding up.
BraaiGuy:ArcticSilver:The list goes on (it really does), im really guttered aswell since I so badly wanted a service like this to take off, but they really seem to be stabbing themselves in the foot at every opportunity.
I dont believe im a unresonable person and I challenge some one to prove me wrong, but how can any company continue to stuff this much up is beyond me, not to mention ignoring all the construtive feedback people have been putting forward.
My opinion. You being unreasonable. Half of your problems would have been solved if you just read the T&C before you signed up.
Give the guys a chance, they new in the market. And with time the service and everything will improve.
So far you havent convinced me why I am being unresonable.
To me the T&C argument is a whole other ball game and doesnt even come into it.
The simple fact of the matter is, all I was looking for was recognition of the problems and a desire to fix them. Unfortunitly I have spent my time getting nither and this is the last type of person I want to give my money.
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