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22 posts

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  Reply # 979825 3-Feb-2014 23:17
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I recently received an invite and I am seriously thinking about joining up now.

Does BigPipe offer a master splitter installation? How much of a difference will it probably make to speeds? Currently I am getting around 16mbps on ADSL2+ with slingshot



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BigPipe

  Reply # 980322 4-Feb-2014 21:01
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nzapster: I recently received an invite and I am seriously thinking about joining up now.

Does BigPipe offer a master splitter installation? How much of a difference will it probably make to speeds? Currently I am getting around 16mbps on ADSL2+ with slingshot


Hi,

No we don't include master filter install, sorry. (can't afford to do that because we have such a sharp price as well as no long contract)

It's hard to say how much difference it will make.

Because Bigpipe is naked broadband, a lot of the things that normally cause interference don't affect us (landline phones, monitored alarms, skybox etc etc)
Having said that, you will probably get an improvement with the filter.

Best bet we have found is to give it a try without, and see how you find the speeds.  
If you decide you need a filter, there are some great technicians around who can sort it out for you.

coffeebaron, for example, (on geekzone) looks after Auckland and the Waikato so if you are from there, and does a stirling job.




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


 
 
 
 




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  Reply # 980323 4-Feb-2014 21:03
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An update for those of you who have been trying to get TVNZ working.

We have now got word back from TVNZ and Brightcove and the issue has been fixed.

Let us know if you are still having issues.

Thanks




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


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Master Geek
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  Reply # 980329 4-Feb-2014 21:24
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Hi,

No we don't include master filter install, sorry. (can't afford to do that because we have such a sharp price as well as no long contract)

It's hard to say how much difference it will make.

Because Bigpipe is naked broadband, a lot of the things that normally cause interference don't affect us (landline phones, monitored alarms, skybox etc etc)
Having said that, you will probably get an improvement with the filter.

Best bet we have found is to give it a try without, and see how you find the speeds.  
If you decide you need a filter, there are some great technicians around who can sort it out for you.

coffeebaron, for example, (on geekzone) looks after Auckland and the Waikato so if you are from there, and does a stirling job.


Would a master filter improve ADSL speeds if the only thing plugged into a phone jack is the router?



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  Reply # 980330 4-Feb-2014 21:26
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Epicwhale:

Hi,

No we don't include master filter install, sorry. (can't afford to do that because we have such a sharp price as well as no long contract)

It's hard to say how much difference it will make.

Because Bigpipe is naked broadband, a lot of the things that normally cause interference don't affect us (landline phones, monitored alarms, skybox etc etc)
Having said that, you will probably get an improvement with the filter.

Best bet we have found is to give it a try without, and see how you find the speeds.  
If you decide you need a filter, there are some great technicians around who can sort it out for you.

coffeebaron, for example, (on geekzone) looks after Auckland and the Waikato so if you are from there, and does a stirling job.


Would a master filter improve ADSL speeds if the only thing plugged into a phone jack is the router?


probably.  

sorry can't be more certain that that.  

It really depends on the state of your home wiring.  Some NZ houses (older ones mostly, but not always) have absolutely shocking home wiring, and you can double or triple your speed with a properly installed filter.

Other houses, the wiring is pretty decent anyway, and the impact of a filter might not even be noticed.






bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


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Master Geek
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  Reply # 980345 4-Feb-2014 21:55
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probably.  

sorry can't be more certain that that.  

It really depends on the state of your home wiring.  Some NZ houses (older ones mostly, but not always) have absolutely shocking home wiring, and you can double or triple your speed with a properly installed filter.

Other houses, the wiring is pretty decent anyway, and the impact of a filter might not even be noticed.




Do you happen to know anyone in Taranaki who would install a filter?

Or better yet a tutorial for a DIY?

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Geek


  Reply # 982109 7-Feb-2014 21:50
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Well, not too pleased. They were true to their word of setting up the connection today but never received a username or password to actually use it.

Posted a ticket to their site. Hope it gets sorted quick.

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  Reply # 982119 7-Feb-2014 22:02
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Any user name and password will do just use the xtra ones user@xtrabb.co.nz password 123456 should work fine.



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  Reply # 982126 7-Feb-2014 22:22
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Jezza: Well, not too pleased. They were true to their word of setting up the connection today but never received a username or password to actually use it.

Posted a ticket to their site. Hope it gets sorted quick.


Hi Jezza,

You don't need a username or password, we authenticate via the port rather than username/password, so you can put anything in those boxes on the modem (but just don't leave them blank)

You should have received an email with the modem settings in it (which included a part about not needing a username or password) when we got confirmation form Chorus your connection had been completed.  
Could you check your spam email box to make sure it didn't go there?
If you didn't get any email, then please let me know and I will follow up.

(as an aside, we are changing the process for new connections soon so that you get the modem settings before the connection goes through, rather than after, which has cause a few problems so far) 




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


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Geek


  Reply # 982129 7-Feb-2014 22:52
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Thanks for the reply, but what do you mean with modem settings? Where do you enter those values?




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BigPipe

  Reply # 982133 7-Feb-2014 23:16
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Jezza: Thanks for the reply, but what do you mean with modem settings? Where do you enter those values?





Where you put them depends on what modem you have, as different models have different interfaces.  Most modems come with a manual that has instructions on how to enter your ISPs settings.  What modem do you have?

did you get the email with the settings?




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


14 posts

Geek


  Reply # 982135 7-Feb-2014 23:35
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Got the email thanks. Landed in the spam box.

Router is a Dynalink RTA1320 ADSL2


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  Reply # 982137 7-Feb-2014 23:53
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Jezza: Got the email thanks. Landed in the spam box.



Router is a Dynalink RTA1320 ADSL2



your manual should tell you how to get into the settings, and there should be areas for each of the things as part of the setup process for it

But before you muck around with that stuff, jut try a factory reset first and see if that works.

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Geek


  Reply # 982172 8-Feb-2014 08:26
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Neither work. Is there anyway to give the number I supplied a call? I'm away and trying to explain to my girlfriend over the phone how to do this setup and it's now causing more issues than I've even had with AOL (never again). I'm not very savvy when it comes to networking and she even less so. I was hoping it'll be a case of plug and play and never think about it again.


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Geek


  Reply # 982185 8-Feb-2014 08:56
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She got into the router settings but it doesn't give you the option to pick the same 'Encapsulation' value that BigPipe require

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