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2078 posts

Uber Geek
+1 received by user: 230

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  # 1012821 25-Mar-2014 23:04
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I'm very happy with Big Pipe speeds

I know we've been told in this thread not to use speedtest but here it is (and this is over wifi too)


Modem sync speeds are 60308Kbps / 10332Kbps



393 posts

Ultimate Geek
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  # 1012867 26-Mar-2014 08:14
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Bigpipe,

Not that I want to give you money, but when are the notices going out about how to pay for the service after the trial is finished?  Hate to have missed it and get cut off...

 
 
 
 




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BigPipe

  # 1013305 26-Mar-2014 17:15
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rp1790: Bigpipe,

Not that I want to give you money, but when are the notices going out about how to pay for the service after the trial is finished?  Hate to have missed it and get cut off...


Hi

If you signed up after the 10th Feb you should have received some info about that already. Please let me know if you did not.
If you signed up before 10th Feb,  then you should receive something about it tomorrow.

We won't be cutting you off though. We're nice :D




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


171 posts

Master Geek
+1 received by user: 13

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  # 1014138 27-Mar-2014 20:15
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graemeh: I'm very happy with Big Pipe speeds

I know we've been told in this thread not to use speedtest but here it is (and this is over wifi too)


Modem sync speeds are 60308Kbps / 10332Kbps



What time was this done at?

Edit: Nevermind google  was my friend once again...

3701 posts

Uber Geek
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  # 1014194 27-Mar-2014 21:44
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BigPipeNZ: 
If you signed up before 10th Feb,  then you should receive something about it tomorrow.

We won't be cutting you off though. We're nice :D


I did like that email I must say.. ;-)




Information wants to be free. The Net interprets censorship as damage and routes around it.




1166 posts

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BigPipe

  # 1014207 27-Mar-2014 22:15
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Lias:
BigPipeNZ: 
If you signed up before 10th Feb,  then you should receive something about it tomorrow.

We won't be cutting you off though. We're nice :D


I did like that email I must say.. ;-)


the benefits of being an early adopter :D




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


27 posts

Geek


  # 1014806 28-Mar-2014 18:56
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BigPipeNZ:
Lias:
BigPipeNZ: 
If you signed up before 10th Feb,  then you should receive something about it tomorrow.

We won't be cutting you off though. We're nice :D


I did like that email I must say.. ;-)


the benefits of being an early adopter :D


Yeap no problems with that email at all cool

43 posts

Geek
+1 received by user: 1


  # 1018393 4-Apr-2014 11:35
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I has my connection upgraded to VDSL 3 weeks ago but have been away so yesterday i got home and plugged my Dray Tek Vigor130 modem in and set it up I live ~700 M from the cabinet just wondering if these stats look good or should I be getting better?


VDSL2 Information      (VDSL2 Firmware Version:   05-04-08-00-00-06 ) 

 Profile         State                UP Speed           Down Speed            SNR Upstream          SNR Downstream
 8B              SHOWTIME       10108 (Kbps)      27160 (Kbps)           11 (0.1dB)               11 (0.1dB)



EDIT: image added, text formated. Also Bigpipe is awesomecool

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  # 1018425 4-Apr-2014 12:03
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JoeRandom: I has my connection upgraded to VDSL 3 weeks ago but have been away so yesterday i got home and plugged my Dray Tek Vigor130 modem in and set it up I live ~700 M from the cabinet just wondering if these stats look good or should I be getting better?

An excellent result considering the line distance. Enjoy. smile




Sideface




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BigPipe

  # 1018427 4-Apr-2014 12:07
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JoeRandom:
I has my connection upgraded to VDSL 3 weeks ago but have been away so yesterday i got home and plugged my Dray Tek Vigor130 modem in and set it up I live ~700 M from the cabinet just wondering if these stats look good or should I be getting better?


VDSL2 Information      (VDSL2 Firmware Version:   05-04-08-00-00-06 ) 

 Profile         State                UP Speed           Down Speed            SNR Upstream          SNR Downstream
 8B              SHOWTIME       10108 (Kbps)      27160 (Kbps)           11 (0.1dB)               11 (0.1dB)



EDIT: image added, text formated. Also Bigpipe is awesomecool


Really need to know your downstream attenuation to give a better answer, but a 27Mbps sync rate is pretty good for a 700m distance I would say





bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


43 posts

Geek
+1 received by user: 1


  # 1018698 4-Apr-2014 18:51
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BigPipeNZ:
Really need to know your downstream attenuation to give a better answer, but a 27Mbps sync rate is pretty good for a 700m distance I would say

and vere would i find that on a DV130 ?

EDIT : nevermind; web consol>show adsl.

 NE Current Attenuation  :       21 dB

6434 posts

Uber Geek
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  # 1018863 5-Apr-2014 01:41
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JoeRandom:
BigPipeNZ:
Really need to know your downstream attenuation to give a better answer, but a 27Mbps sync rate is pretty good for a 700m distance I would say

and vere would i find that on a DV130 ?

EDIT : nevermind; web consol>show adsl.

 NE Current Attenuation  :       21 dB


don't think that is quite right.  Attenuation shouldn't be higher than about 12dB for VDSL

Dangerous Chocolate
167 posts

Master Geek
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  # 1034066 30-Apr-2014 15:40
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rp1790: Bigpipe,

Not that I want to give you money, but when are the notices going out about how to pay for the service after the trial is finished?  Hate to have missed it and get cut off...


One problem / issue / concern I have just found is that Bigpipe will ONLY accept Credit Card payments ... no monthly payments, no automatic payments, no internet banking .. I didn't ask about personally paying with cash at their office, but presume that would be a no also :-)

So, for those of us without a credit card (or access thereto), are you considering introducing at least an Internet Banking option in the near future?





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BigPipe

  # 1034082 30-Apr-2014 16:05
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Virgil:
rp1790: Bigpipe,

Not that I want to give you money, but when are the notices going out about how to pay for the service after the trial is finished?  Hate to have missed it and get cut off...


One problem / issue / concern I have just found is that Bigpipe will ONLY accept Credit Card payments ... no monthly payments, no automatic payments, no internet banking .. I didn't ask about personally paying with cash at their office, but presume that would be a no also :-)

So, for those of us without a credit card (or access thereto), are you considering introducing at least an Internet Banking option in the near future?




Hi,
Thanks for the feedback.

We also accept Debit cards (visa debit,  mastercard debit), and other cards that work the same way e.g. Prezzie cards.

referring to the bolded part, the payments are monthly though, and automatically taken.

Credit/Debit cards are just much easier for us to manage, it means we can easily run Bigpipe as prepaid, so we avoid things like credit checks, chasing bad debt, and other things that cost us money, and therefore would impact the price you pay.  

We also think it's by far the most convenient way for our customers to pay - it's all online, the payment is automatic and will only ever be the price of the plan you signed up to - no possibility of bill shock, you can change your card with a few clicks (no annoying direct debit mandate to fill out and post).  You also get the protection of paying by credit card (fraud protection), as well as whatever interest free period you get on your credit card (up to 55 days in most cases), plus whatever other rewards your CC gives you, whether that's airmiles, cash back or whatever.
We don't charge any credit card 'convenience' fees, and neither do we charge late payment fees, or anything like that.

So we have no plans at this stage to introduce other payment methods, although who knows what the future may bring.  If direct debit proves to be simple to implement, we may do that, but it isn't on our roadmap.






bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


4 posts

Wannabe Geek


  # 1054108 27-May-2014 09:14
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Well I got connected yesterday on the $79 ADSL plan and so far it's extremely disappointing. Download speeds seem to be throttled to 200kB/s. Last night a single download maxes out at approximately 200kB, two downloads and they settle to approximately 100kB each, four downloads 50kB each etc. My other provider the day before I was getting just over 1MB/s. The line attenuation is fine.

Also trying to do anything else while downloading, even just web browsing is hopeless. I checked again this morning and no change still leveling off at 200kB. If it was congestion or anything else I would expect it to fluctuate not settle to a rather consistent 200kB. Really disappointed BigPipe, so far it's a very bad value.

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