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Dangerous Chocolate
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  Reply # 1054113 27-May-2014 09:17
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That doesn't sound right at all... have you raised a ticket with them to investigate?


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  Reply # 1054121 27-May-2014 09:34
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Hooter: Well I got connected yesterday on the $79 ADSL plan and so far it's extremely disappointing. Download speeds seem to be throttled to 200kB/s. Last night a single download maxes out at approximately 200kB, two downloads and they settle to approximately 100kB each, four downloads 50kB each etc. My other provider the day before I was getting just over 1MB/s. The line attenuation is fine.

Also trying to do anything else while downloading, even just web browsing is hopeless. I checked again this morning and no change still leveling off at 200kB. If it was congestion or anything else I would expect it to fluctuate not settle to a rather consistent 200kB. Really disappointed BigPipe, so far it's a very bad value.

Possible they have put you on the wrong profile and you throttled to the basic 1Mbps plan. What does a speedtest to a NZ server give you?





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BigPipe

  Reply # 1054124 27-May-2014 09:39
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Hooter: Well I got connected yesterday on the $79 ADSL plan and so far it's extremely disappointing. Download speeds seem to be throttled to 200kB/s. Last night a single download maxes out at approximately 200kB, two downloads and they settle to approximately 100kB each, four downloads 50kB each etc. My other provider the day before I was getting just over 1MB/s. The line attenuation is fine.

Also trying to do anything else while downloading, even just web browsing is hopeless. I checked again this morning and no change still leveling off at 200kB. If it was congestion or anything else I would expect it to fluctuate not settle to a rather consistent 200kB. Really disappointed BigPipe, so far it's a very bad value.


what the other guys said.  Sounds a lot like you are on the wrong plan by mistake.  We don't have any congestion or throttling.

Have you already raised a support ticket yet through our site? 
That's the best way to get things investigated and resolved.

We prioritise connectivity issues so you'll get a pretty speedy response and you won't have to wait on hold.

The more info you can give about your issue the better too - so if you know your modem sync rate, attenuation etc that would help us diagnose if it's anything more complex than a plan change. (which it could be)

Cheers





bigpipe.co.nz
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  Reply # 1054126 27-May-2014 09:43
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Thanks

I've raised a ticket. I'm at work now so can't go to download test site. But if it's packet shaping/throttling which I think it is the download test websites will surely all be whitelisted for full speed aye?



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  Reply # 1054128 27-May-2014 09:45
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Hooter: Thanks

I've raised a ticket. I'm at work now so can't go to download test site. But if it's packet shaping/throttling which I think it is the download test websites will surely all be whitelisted for full speed aye?


We don't do any packet shaping or throttling.  At all.

Thanks for raising the ticket, I'll leave it with our guys to look into.





bigpipe.co.nz
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Mr Snotty
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  Reply # 1054130 27-May-2014 09:46
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Hooter: Well I got connected yesterday on the $79 ADSL plan and so far it's extremely disappointing. Download speeds seem to be throttled to 200kB/s. Last night a single download maxes out at approximately 200kB, two downloads and they settle to approximately 100kB each, four downloads 50kB each etc. My other provider the day before I was getting just over 1MB/s. The line attenuation is fine.

Also trying to do anything else while downloading, even just web browsing is hopeless. I checked again this morning and no change still leveling off at 200kB. If it was congestion or anything else I would expect it to fluctuate not settle to a rather consistent 200kB. Really disappointed BigPipe, so far it's a very bad value.


This is not Bigpipe, you've got an issue...




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  Reply # 1054152 27-May-2014 10:09
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michaelmurfy:
Hooter: Well I got connected yesterday on the $79 ADSL plan and so far it's extremely disappointing. Download speeds seem to be throttled to 200kB/s. Last night a single download maxes out at approximately 200kB, two downloads and they settle to approximately 100kB each, four downloads 50kB each etc. My other provider the day before I was getting just over 1MB/s. The line attenuation is fine.

Also trying to do anything else while downloading, even just web browsing is hopeless. I checked again this morning and no change still leveling off at 200kB. If it was congestion or anything else I would expect it to fluctuate not settle to a rather consistent 200kB. Really disappointed BigPipe, so far it's a very bad value.


This is not Bigpipe, you've got an issue...


Only thing that has changed is the ISP

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  Reply # 1054175 27-May-2014 10:22
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Where are you teating downloads from - tried any other sites?

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  Reply # 1054222 27-May-2014 11:27
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i had speed issues on Windows 8.1 update 1 it would cap all SSL traffic to 200KB/s max per thread i couldnt figure out what was causing it, tried many things so gave up an just reformated and it fixed the issue.




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  Reply # 1055264 28-May-2014 17:33
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How does one go about signing up for BigPipe on a second line? All the options on the website seem to indicate that it'll result in a churn from the current provider.



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  Reply # 1056360 30-May-2014 09:04
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Lorenceo: How does one go about signing up for BigPipe on a second line? All the options on the website seem to indicate that it'll result in a churn from the current provider.


You'll need to already have a second line in place  (i.e. all the wiring, jack points etc). If it requires new wiring we don't include that.
Then just drop our support team a note about it and then when you sign up we can make sure it goes through on the second line correctly.

(may I ask why you want it as a second line?)




bigpipe.co.nz
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  Reply # 1056407 30-May-2014 10:39
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All the wiring within the house up to the demarc point is done. There may or may not be a connection back to the exchange/cabinet on Chorus's side of the lead in cable. I suspect not though as there has only ever been one phone line/dsl connection at my current address as far as I'm aware. Would there still be no charge to connect in this situation?
Signing up presumably BigPipe take as authority to initiate a churn from the current ISP at a given address? Seems a bit risky to me to submit a request for an address + a support ticket and hope that the ticket is read before a churn is initiated.
Why do I want it on a second line? My sync speeds aren't amazing and I've done everything on my end I can to improve them. Having two connections would mean better speeds with the added bonus of greater redundancy.



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  Reply # 1056423 30-May-2014 11:05
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Lorenceo: All the wiring within the house up to the demarc point is done. There may or may not be a connection back to the exchange/cabinet on Chorus's side of the lead in cable. I suspect not though as there has only ever been one phone line/dsl connection at my current address as far as I'm aware. Would there still be no charge to connect in this situation?

not 100% sure. i think not, but we'd let you know ahead of time if there is, and you'd have the option of not going ahead if that is the case.



Signing up presumably BigPipe take as authority to initiate a churn from the current ISP at a given address? Seems a bit risky to me to submit a request for an address + a support ticket and hope that the ticket is read before a churn is initiated.
Why do I want it on a second line? My sync speeds aren't amazing and I've done everything on my end I can to improve them. Having two connections would mean better speeds with the added bonus of greater redundancy.


if you prefer, you can submit the ticket first, wait for a reply, then do the sign up.  
Its the same people answering the tickets that do the provisioning, so it won't get missed.





bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
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  Reply # 1056436 30-May-2014 11:20
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Kudos to BigPipe. I'm back to the same speed I had with my previous supplier. BigPipe had "Chorus reset my port". I'm guessing I was wrongly provisioned with the settings for the $69 plan and was throttled to 1Mbps (strictly speaking that's 128kBps, so I'm assuming they give some headroom/overhead).

Anyway it all got sorted in one day.



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  Reply # 1056461 30-May-2014 11:54
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Hooter: Kudos to BigPipe. I'm back to the same speed I had with my previous supplier. BigPipe had "Chorus reset my port". I'm guessing I was wrongly provisioned with the settings for the $69 plan and was throttled to 1Mbps (strictly speaking that's 128kBps, so I'm assuming they give some headroom/overhead).

Anyway it all got sorted in one day.


Glad it's all sorted. Sorry for the inconvenience.




bigpipe.co.nz
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