Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1553 posts

Uber Geek
+1 received by user: 160

Subscriber

# 140820 21-Feb-2014 10:14
Send private message

I signed up for BigPipe on Wednesday and have a few questions/comments:

I received the email stating they would be in touch to confirm the connection date, however I cannot find anywhere that says how long this should take, or how to check the progress.  Is there a place on the website to check this?  

How do I get the details I need for the modem login, or are those not needed? The website has a link in the FAQ to https://www.bigpipe.co.nz/#modem-setting-modal however that does not work.

 Is there a customer portal on the website (I cannot find anything)?

Also where would I find details such as DNS server addresses?


Create new topic
1167 posts

Uber Geek
+1 received by user: 780

Trusted
BigPipe

  # 991703 21-Feb-2014 11:22
Send private message

Hi, usually the order gets processed by us the same day, then it's just a matter of waiting to hear back from chorus for a date. Sometimes that takes longer when chorus get a big backlog of orders. If you haven't heard from us then there is nothing to update, but you can always send us a message to find out what's going on via our support page query form.

Thanks for finding the modem setting wrong link, I'll pass that onto our devs. You will get an email with the settings when you get connected, but most people don't need them. You can also find them in the troubleshooting guide on our support page.

There is no 'my account' section right now, that is coming in the next month or two. That will allow you to track your order, track trouble tickets and other stuff. Until then you can go via our support query to find out whatever you need to know.

(Sorry for spelling etc, I'm posting from my mobile in the passenger seat of a car :p )




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Huawei's scholarship programme showcases international business to Kiwi undergrads
Posted 22-Jul-2019 17:53


Spark Sport launches across a range of new devices
Posted 22-Jul-2019 13:19


Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.