Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




14 posts

Geek
+1 received by user: 1


Topic # 144042 5-May-2014 18:22
Send private message

Hi all,

I've just been connected to bigpipe today however it's going extreeeemmmely slow, 0.40mbps down and 0.41mbps up, compared to 9.0mbps down and 0.7mbps up when I was on vodafone.

Could this be a router issue maybe? I'm using the ASUS DSL-N99 but only for ADSL2 not VDSL, to be honest the router seems like a piece of crap but I did have it set up yesterday running through vodafone and was getting constant 9mbps down. Or maybe it's a settings thing, anyone have this issue?

Cheers 

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
4407 posts

Uber Geek
+1 received by user: 1240


  Reply # 1037220 5-May-2014 18:30
Send private message

What are your xDSL line stats?

How are you measuring that speed?

Do you mean 0.4Mb/s down, not mb/s?

1134 posts

Uber Geek
+1 received by user: 740

Trusted
BigPipe

  Reply # 1037221 5-May-2014 18:32
Send private message

Definitely sounds funky. (In a bad way)

Have you changed anything else about the connection - e.g. Where the modem is located, filter, wifi (are you testing over Ethernet or wifi?) etc.

What attenuation is your modem showing?

Drop our team a note through our site explaining your issue and one of our team will have a look tonight( (they are on until 8pm so sending the note sooner rather than later gives you the best chance of getting it resolved tonight if it can be), meantime have a look through the troubleshooting guide on the support section of our site and see if there is anything there that might help.


I'm just about to get on a plane so will be out of action here for a few hours, but I'm sure other helpful people will have some ideas.




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

 
 
 
 




14 posts

Geek
+1 received by user: 1


  Reply # 1037231 5-May-2014 18:41
Send private message

I was using speedtest.net which I think I read not to use but not sure what else to test with. These are my stats, don't know what they mean though, will have to do some googling, and will email bigpipe like suggested :)


6915 posts

Uber Geek
+1 received by user: 2197

Subscriber

  Reply # 1037233 5-May-2014 18:42
Send private message

well that 40dB line attentation wont help

seems like you have a wiring issue

4407 posts

Uber Geek
+1 received by user: 1240


  Reply # 1037236 5-May-2014 18:45
Send private message

The speed you are getting is consistent with your connection sync rate - in simple terms you have a physical wiring issue.

40dB downstream attenuation indicates you are a long way from an exchange or cabinet, or something is physically wrong with the wiring somewhere.

Have you changed where the modem is plugged in, or changed a filter recently?

Also, roughly where are you - what suburb?



14 posts

Geek
+1 received by user: 1


  Reply # 1037248 5-May-2014 18:57
Send private message

I'm in Greenlane, pretty close to the corner of rockfield and konini roads, haven't moved the router or changed any wiring etc, might pay to get a tech around to look at the wiring then I guess, just a bit strange that its dropped in speed so much since yesterday but I guess bad wiring is unpredictable.



14 posts

Geek
+1 received by user: 1


  Reply # 1037251 5-May-2014 19:00
Send private message

Sorry haven't changed any filters recently either, might pay to try the one that came with the ASUS router, just don't have the right cable to plug it in to the wall unlike my current filter which has the phone plug built into it.

4407 posts

Uber Geek
+1 received by user: 1240


  Reply # 1037252 5-May-2014 19:05
Send private message

harmonist: Sorry haven't changed any filters recently either, might pay to try the one that came with the ASUS router, just don't have the right cable to plug it in to the wall unlike my current filter which has the phone plug built into it.


What cable does it need to plug in to the wall?

Do you have a single outlet that is marked "modem" or something similar?

2474 posts

Uber Geek
+1 received by user: 912

Subscriber

  Reply # 1037281 5-May-2014 19:34
Send private message

I'm curious, are you sure it's a DSL-N99? As far as I'm aware that's not a valid Asus model. DSL-N66U perhaps?




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark

4407 posts

Uber Geek
+1 received by user: 1240


  Reply # 1037317 5-May-2014 20:46
Send private message

Given the massive drop in sync speed, difficulty connecting the modem cable and that area being in a VDSL zone (so should be far higher sync rate), I'm picking that the modem may have been plugged in through a filter.

This could either be a master filter if the building has one (there will be a dedicated outlet to use the modem with), or just being plugged in to the wrong side of a plug in filter.



14 posts

Geek
+1 received by user: 1


  Reply # 1037407 5-May-2014 22:52
Send private message

RunningMan:
harmonist: Sorry haven't changed any filters recently either, might pay to try the one that came with the ASUS router, just don't have the right cable to plug it in to the wall unlike my current filter which has the phone plug built into it.


What cable does it need to plug in to the wall?

Do you have a single outlet that is marked "modem" or something similar?


These are the 2 filters, the old one going into the wall and the new ASUS one which doesn't have the wall cable part built in, will pick a cable up for it tomorrow






14 posts

Geek
+1 received by user: 1


  Reply # 1037408 5-May-2014 22:54
Send private message

Inphinity: I'm curious, are you sure it's a DSL-N99? As far as I'm aware that's not a valid Asus model. DSL-N66U perhaps?


Sorry yes you're exactly right! N66U wireless-N900



14 posts

Geek
+1 received by user: 1


  Reply # 1037419 5-May-2014 22:57
Send private message

RunningMan: Given the massive drop in sync speed, difficulty connecting the modem cable and that area being in a VDSL zone (so should be far higher sync rate), I'm picking that the modem may have been plugged in through a filter.

This could either be a master filter if the building has one (there will be a dedicated outlet to use the modem with), or just being plugged in to the wrong side of a plug in filter.


Yeah I thought I was in range for VDSL too, I doubt there is a master filter installed judging by the previous owners who had this place for a long time, I've had thee whole place re-wired since being here, just not the phone lines, think I'll definitely look at getting someone round to check out the wiring, would be great to have VDSL!

6687 posts

Uber Geek
+1 received by user: 3060

Moderator
Trusted
Subscriber

  Reply # 1037442 6-May-2014 00:13
One person supports this post
Send private message

Pay CoffeeBaron $150 and get him to fix up your line like a baus. It is well worth it seeing you've got unlimited fast broadband now (once the wiring is fixed) then you can get away from using those line filters which will be hindering performance. That way since you're in a VDSL area (or so you say) you'll be able to flick the switch to get VDSL and reallllly get some decent speeds (all dependant on how far you are from the cabinet/exchange)




Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router GuideCommunity UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial




14 posts

Geek
+1 received by user: 1


  Reply # 1037496 6-May-2014 07:26
Send private message

michaelmurfy: Pay CoffeeBaron $150 and get him to fix up your line like a baus. It is well worth it seeing you've got unlimited fast broadband now (once the wiring is fixed) then you can get away from using those line filters which will be hindering performance. That way since you're in a VDSL area (or so you say) you'll be able to flick the switch to get VDSL and reallllly get some decent speeds (all dependant on how far you are from the cabinet/exchange)


Will definitely contact him today, this is my speedtest this morning, ouch


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.