Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




170 posts

Master Geek

Subscriber

# 145496 19-May-2014 21:51
Send private message

Hey team,

Is anybody else having issues with bigpipe since the upgrade?

I am still getting timeouts to websites, but a refresh brings it straight up.

I've swapped routers, rebooted all equipment, tested from multiple machines. IM GOING MAD. 

Create new topic
Cloud Guru
4060 posts

Uber Geek

Trusted
Snowflake
Subscriber

  # 1048470 19-May-2014 22:58
Send private message

i haven't noticed any issues at all, either before or after weekend.  i'm using UnoTelly for my primary DNS service though if that's making a difference.




1170 posts

Uber Geek

Trusted
BigPipe

  # 1048474 19-May-2014 23:18
One person supports this post
Send private message

Hi,

We did a network upgrade on friday (you would have seen the email about it hopefully?) and I'm aware there are a few people (less than 10 we are aware of) who are having issues with our new DNS.  

A few things to check:

ensure you have our new DNS settings in your modem (it should automatically pick them up with a reboot, but some equipment or unusual configs may not)

The new DNS is:

Primary 166.179.76.4 and
secondary  166.179.76.5 

Have you submitted a ticket through our support form about your issue already?
If you are still having issues, definitely drop our support team a note through our site so we can track it. It will help us diagnose the problem.

Meantime,  you can set your DNS to 8.8.8.8  and that should work ok for now until we can resolve the issue.


Also,  it seems like the issue is confined to some people who have a public IP. Do you fit that description?

Thanks for your patience.




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


 
 
 
 


25 posts

Geek


  # 1048520 20-May-2014 07:17
Send private message

Hey Bigpipe, another user here. Yep I have a public IP and having some serious DNS delays, have been benchmarking it and 2-3s is not unusual for  queries. Like you say running Google DNS works fine, but I'm not going to use it as it messes up Akamai CDNs (when I checked it was pulling iTunes 250ms+ away from Singapore.) tongue-out

I will raise a support ticket at work - but hope you guys have a fix soon. cool

1170 posts

Uber Geek

Trusted
BigPipe

  # 1048570 20-May-2014 09:35
Send private message

kodiaknz: Hey Bigpipe, another user here. Yep I have a public IP and having some serious DNS delays, have been benchmarking it and 2-3s is not unusual for  queries. Like you say running Google DNS works fine, but I'm not going to use it as it messes up Akamai CDNs (when I checked it was pulling iTunes 250ms+ away from Singapore.) tongue-out

I will raise a support ticket at work - but hope you guys have a fix soon. cool


Thanks for doing that.  It really helps.






bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ




170 posts

Master Geek

Subscriber

  # 1049917 20-May-2014 17:13
Send private message

Hey,

Yes I have a public IP also.. 

Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.