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Ultimate Geek
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Topic # 148476 20-Jun-2014 13:16
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I have been procrastinating for a couple of months now. Why? Simply because I was worried about all the hassles of having to port my old number across to somebody like 2talk. To this old fella (IT aware, but also a little in awe of rapidly changing technology), it seemed a little difficult with no way back and hey, I am used to the old bill arriving in the mail.

So cautiously bought myself a new modem (Netcomm NF4V) so I could plug my Panasonic cordless and extensions in and almost lost the plot when I could not configure it for my then current telecom ADSL connection until I saw a post here on Geekzone that there was a new firmware out there. Voila back in business and now finally time to press that tempting "buy now" button on the Bigpipe website.

And then everyone (apart from me it seemed) was having problems with Netflix and something at the back of my head was screaming "don't change .... don't change anything!" (just yet)

So on Monday morning at aprox 9.30 I took the plunge and signed up, followed up by a request on line that I wanted to retain my number so as port it over, all responses and confirmations from Bigpipe happening within minutes. Great stuff. Imagine my surprise when I received an email from Bigpipe at 11 am saying that my connection date would be the 18th - just two days after my request to change to VDSL. Brilliant stuff !!

So along comes Wednesday and my son is going nuts after school "Has it changed yet? Has it changed yet?" (Trust me, there is nothing worse than a child without their XBox). "Not yet son, but it will only be down for about an hour or so". "You will survive!"

Internet goes down at 5.45 and then I receive an email on my phone at 6.08 from Bigpipe saying "It's all on - Get amongst it". A quick reboot with new VDSL settings under the quickstart menu and we were up and running and enjoying some great Hi-Def goodness streaming from the BBC.

Brilliant service and so much easier than I imagined. The whole experience has put all of my previous dealing with Telco companies in a new category of "Outdated and Time Wasting".

So thanks Bigpipe, I am VERY impressed.

The moral of the story? If you are an old fart like me and have this preconceived idea that "tech is eroding customer service" or that "it is simply too hard to change", you could not be further from the truth.

(Now fingers crossed that the port over goes well).

 

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Uber Geek
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  Reply # 1070960 20-Jun-2014 13:18
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Good luck with the port.

I have had good experiences with my BP connection.

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BigPipe

  Reply # 1070977 20-Jun-2014 13:29
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Great feedback, thank you very much!
Makes me all gooey inside.

I'll make sure it gets passed onto the rest of the team.

Enjoy your Bigpipe connection!




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

 
 
 
 


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Reply # 1071000 20-Jun-2014 14:14
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BigPipeNZ: ..... Makes me all gooey inside......


ahhhhhhh





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BigPipe

  Reply # 1071001 20-Jun-2014 14:16
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nakedmolerat:
BigPipeNZ: ..... Makes me all gooey inside......


ahhhhhhh


It's when I go gooey on the outside you need to start worrying. tongue-out




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

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Ultimate Geek
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  Reply # 1071179 20-Jun-2014 17:24
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Also how much did you pick up the NF4V? I've recommended a lot of people to the NF4V and they have never gone back on it and they've loved it since day 1.





You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.



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Ultimate Geek
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  Reply # 1071319 20-Jun-2014 21:57
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From memory, it was just under $200 from PB Tech in Welly. It's not quite plug and play without the latest firmware, but certainly appears to offer more bang for the $$$.

With 2 ipads constantly on the go, sometimes 2 xboxes, streaming TV and literally everything networked, it seems to handle it quite well. Certainly better than the stock standard Telco modems.

Just waiting to see how well it will sync over the next 10 days or so.

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  Reply # 1071369 20-Jun-2014 23:18
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Make sure you put in your request for a non CG-NAT public IP address in time for VoIP.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




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Ultimate Geek
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  Reply # 1071377 21-Jun-2014 00:08
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Hmmm good point that I think I may have overlooked. Is that the same as a static IP address that I had with Telecom? In other words the IP address does not change?

'That VDSL Cat'
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Spark
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  Reply # 1071389 21-Jun-2014 01:19
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DaveB: Hmmm good point that I think I may have overlooked. Is that the same as a static IP address that I had with Telecom? In other words the IP address does not change?


by default, bigpipe is CGNat.

what this means, is you share a single ip address with multiple other customers, kinda like your connection as it is now as you have 1 ip and your router shares it between all your devices.


so bigpipe take the route of CGNat, with public ip once requested. As your going VoIP, request one and you will be sweet when you change over.


if im not mistake, bigpipes arent static currently.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1071437 21-Jun-2014 09:18
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Isn't CG-NAT Problematic for xbox online gaming?



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Ultimate Geek
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  Reply # 1071927 21-Jun-2014 23:41
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dimsim: Isn't CG-NAT Problematic for xbox online gaming?


In what way?

(As an aside) Although I am getting on in years now, I love trying to beat my son playing Halo. He is downstairs and I am up. He's 9 and I CAN"T beat him!! All his little on-line mates love to try and jump on my team, if only to keep the death count a little lower for me.

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BigPipe

  Reply # 1071928 21-Jun-2014 23:55
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dimsim: Isn't CG-NAT Problematic for xbox online gaming?


I've read the same, but have yet to see a support ticket raised by somebody who is having problems with xbox online gaming, so I'm picking that it is fine.

Main thing people request public IP for is VOIP or some form of remote access.




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

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  Reply # 1071930 21-Jun-2014 23:59
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Voip is fine for me to 2talk on an ata on my lan but not on the one in the router with bigpipe Nat. Will need an ip eventually maybe so I can vpn in and also get to my cctv dvr but for now no probs using my snap connection for that.

I thought part of upnp was to allow you to get the external ip and get ports forwarded for cg Nat situations?




Richard rich.ms

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  Reply # 1071933 22-Jun-2014 00:02
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for gaming long as your connecting to dedicated servers, or theres other people to host the P2P lobby, it generally wont be an issue.

but for you to have the host, you need that public ip...




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




830 posts

Ultimate Geek
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  Reply # 1075925 28-Jun-2014 10:47
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Thanks guys for all the advice given. Port went well and everything is running 100%. Your help and pointers is much appreciated.

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