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# 174901 10-Jun-2015 10:50
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How long does it usually take to get connected after getting disconnected from the first ISP. I had informed 3 weeks in advance the disconnection date to Bigpipe. Now it looks like I will be connected after 9 days of the disconnection.

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BigPipe

  # 1321959 10-Jun-2015 11:06
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It usually it takes just a few hours to transfer a UFB connection rom 1 ISP to another, unless you are coinciding it with a house move or something like that.


Can you PM me your email address please and I'll take a look and try and find out why that hasn't happened.




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ




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  # 1321983 10-Jun-2015 11:49
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Thanks BigPipeNZ got a new early connection date.

 
 
 
 


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BigPipe

  # 1321999 10-Jun-2015 12:10
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Good to hear.

for future reference, the best thing to do when transferring connections from one ISP to another is to request the connection with the new ISP first, and only when you have the date confirmed should you tell your current ISP you are moving.

Otherwise, the current ISP can place a "disconnection order" on the line, which actually blocks the new ISP from placing an order until that disconnection is fully completed, which can then cause delays in getting your new connection working.

Frustrating I know, but unfortunately that is the way the process works from Chorus.

Cheers.




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ




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  # 1322169 10-Jun-2015 14:16
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Thanks. Will definitely keep that in mind for the future.

Cheers

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